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The company has garnered mixed reviews, with some customers appreciating the initial value and product quality of their purchases. However, a significant number of complaints highlight persistent issues with customer service, including delayed shipping, incorrect items being sent, and inadequate support during return processes. Many customers express frustration over unresponsive communication and unresolved disputes, leading to a perception of unreliability. Overall, while there are occasional positive experiences, the prevailing sentiment reflects a concerning trend of dissatisfaction regarding service efficiency and customer support, suggesting a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
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I ordered a case of cat food for my cat for $25 and I was sent one can! They did not compensate me and it cost me $13 to send it back the worst company I've ever dealt with they need to be shut down
Very poor customer service. Took weeks to communicate with them and in the end they would allow a return of a coat. It was a Christmas present and was out of the 30 day window. Coat was poor quality. I would not buy from this company again.
BEWARE! This site sells lot of refurbished items, consider them one level down than described. Usual Grade A can be their Grade B/C. Look for all description and fine prints, item will be mostly what all fine print says, wont be better than that. Only way to contact them is email and wait. Response times are poor, returns can take months, return shipping will be most likely on you.
I will never buy from this site evenif item is 80% off. Images of grade A laptop which I wanted to return.
Do NOT ORDER FROM THIS COMPANY. THEY are not legit LIARS
No customer concern rip off rip off
Complained about one order being short made a ticket after one week ticket closed Christmas screwed up for the special earrings I got my mother
Better yet ordered two NFL warm up suits back in October 2021 fedex said del except occurred told me to tell shipper to put claim on it. Sent ticket after ticket after ticket. They just. Close my tickets now. And no refunds to date. Never again
Ordered an item based on the model they advertised. They sent me the incorrect model and have yet to replace or refund me. Takes forever to get a response. Do not use this company. Items don't even come in original packaging. Almost like they are returns from other stores. As you can see model number on order is not what I received and does not work like the one advertised that I ordered.
I bought a refurbished massage chair, and it arrived.
Unfortunately, the package was damaged, and the nod of the massager in the chair was broken and not operating.
I concern that getting a refund or changing to a new item, but they have only contact e-mail.
Their policy says 30-days warranty to refund,
Now it has been more than 2 weeks, they still don't give me the answer or any response.
I contacted to comfier company, but they don't give any warranty to other than amazon or direct seller.
With many pictures and videos, I sent e-mails to dailysteals support team more than 15 times.
But never they answered.
I bought trash. And there is no refund.
DO NOT BUY ANYTHING THRU THIS SITE.
First purchase was perfect. Follow up purchase horrible, not shipped as described. Non-Existent customer service. Multiple attempts to contact with ZERO response.
Had to dispute the charges, bigger pain than the money I thought I was saving. Buy from a reputable source, and buyer beware.
Update: customer service eventually responded and the missing items arrived in time for Christmas. Customer service delivered once contact was made.
I bought 3 air friers. One for myself and 2 as gifts. I opened mine up and have used it a total of two times. Each time I use it the door falls off. I contacted customer service. The positive is they did reply after 2 weeks. They sounded all helpful and positive. Asked me for info and pictures. Which I sent. Then the last email they informed me they would not help me. I will not be buying from them again and I would not recommend this company to anyone.
Pros: They DID send the item as described.
Cons: Total price gouging. We (foolishly) paid $200 more than MSRP because the item (Nintendo Switch) was out of stock elsewhere. Of course it came back in stock in a week and now we feel stupid--don't be like us!
I ordered a merchandise to test the site, but never received the merchandise. They sent a tracking number and indicated the item was in my mailbox, but the item was not there. Then I checked the reviews, it seems my case was not alone, a few reviews indicates the same situation. A big mistake of not checking the reviews before ordering on Daily Steals.
Two weeks ago I order some good for a substantial amount of money from Daily Steals. Payment went through via Paypal, but I never received an order confirmation. I also never heard back on questions sent via the support email, the website, nor via the chat function. And the goods have never arrived.
Thought it was to good to be true and it was. What a joke they asked me to review a pair of boots that never arrived. Inconvenient- just before Christmas.
I ordered two Amazon Echo speakers (Gen 1 and Dot) - which were shipped together (sold as a pair) for $55 and arrived with a damaged power plug (bent) such that it could not be plugged in. The bottom of the Echo Gen 1 also appears to have been opened, and re-glued. So I created a return support request the same day, since no phone number or email could be found, and included a photo and all information. I requested a return mdse authorization/instructions for me to return it. After no reply I created a second request, same details. Days later they replied stating they received my request and would reply in 2-3 days. It's been weeks with no response from them, despite my frequent re-posting of my request for follow-up. I finally contacted my credit card company, who reviewed the matter and issued me a credit to my card, stating they with this company on my behalf. I will never purchase from them again, and blame myself for not researching their bad reputation before doing so.
Chromebook doesn't turn on, no lights. No response from customer service after using the contact us.
I placed an expensive order, a few days later I emailed them to inquire when I can expect the order, their reply was "order has been shipped" - UPS said they never received the package. The so called company ( Daily STEALS) created a shipping label but did NOT ship. I must of emailed them about 10 times, they never replied…that's what scammers do. I reported them to all the right authorities.
I decided to purchase 3.4 oz. Of Viva La Juicy-Juicy Couture perfume from this website against my better judgement. When I first sprayed it, it smelled so strongly of alcohol I couldn't tell if the perfume was coming through at all. Upon looking at the bottle I discovered that it has scuff marks on the top and bottom. Additionally, a nice chip of glass is missing from the back. It's safe to assume that someone opened and diluted it before selling it. It does smell like the perfume, but so faintly compared to the real deal. Don't bother trying to get a bargain from this seller, it won't happen.
Order on 12 nov 2021 some pj set still haven't received my package and already been charge need a refund but there is no contact number
I would nor recommend this site. They selling defective or fake products. Buyer pays return shipping
I ordered a Macbook Air over a month ago and it arrived damaged. Cracked screen and wouldn't even turn off. Honestly it looked like it got ran over by a car. I have been trying to get a refund for the last month and they do not answer my requests and keep putting me off!
Daily steals describes what they do to you. The company won't pay for return shipping even if the product they sold you does not work as advertised and is useless to you.
Answer: Yes, worst customer services experience in my memory not worth any savings.
Daily Steals is committed to customer service and all-around excellence. We are dedicated to bringing you new, awesome deals every day. Shop DailySteals.com to find the best deals online for cell phones, apparel, computers, home goods and everything in between. We add new deals to our site every day on popular and new products. Whether you're looking for fun finds, discounts on designer brands or everyday essentials Daily Steals will deliver the steal right to you.

