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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,219
value
14
shipping
7,945
quality
11,241
This company responds to reviews on average within 4 days

Instant Feedback

32,651 reviews

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Florida
2 reviews
0 helpful votes
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Riding Jacket
February 17, 2026

To tell you the truth, I went into the store.Seen what I liked ordered the proper size.It came in the mail, but it's been too cold to ride with this jacket.That's for the warmer weather, but my other jacket I bought for you guys is awesome for the winter thank you

Date of experience: February 7, 2026
Pennsylvania
1 review
0 helpful votes
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Good Website
February 17, 2026

I love using Cycle Gear for my motorcycle needs. I find its layout relatively easy to navigate & user friendly. They have good deals & their customer service is good.

Date of experience: February 6, 2026
New Hampshire
1 review
0 helpful votes
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Great jacket
February 16, 2026

The jacket is just what I wanted and fit is perfect, as long as you order by measurements and not your normal size as it runs small.

Date of experience: February 6, 2026
Utah
1 review
0 helpful votes
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Le Pera Kickflip
February 16, 2026
Updated review

I love the "shop your ride" feature. It is very helpful ensuring that you are ordering the correct item for your bike. Once I placed my order I received it within 5 days and received notifications from shipment to delivery. I am so happy with my new Le Pera Kickflip seat, it is very comfortable and looks great on my Lowrider.

Date of experience: January 26, 2026

Easy Peasy Lemon Squeezy!
June 8, 2025
Previous review

Easy Peasy Lemon Squeezy!

Date of experience: May 29, 2025
Washington
1 review
0 helpful votes
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Always greeted positively, and always get compliments on the latest mode of transportation. Everyone employed here knows what they are talking about and can always offer some solid advice or recommendations. Even if the price tag may be a tad higher from here, I still rather spend my money with cycle gear just out of respect and appreciation I have for this shop. Always on top of things, always happy to help, and always on the list of stops when on a ride. Cycle Gear is and will always be The Spot.

Date of experience: January 27, 2026
District of Columbia
1 review
0 helpful votes
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Fast
February 16, 2026

Ships next day and took a few days. I could have bought from EBay but I prefer to give
My money to Cycle Gear. They always have what I need and the employees at my local store are very nice and helpful!

Date of experience: February 5, 2026
Sweden
1 review
0 helpful votes
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2 day shipping not as promised
February 16, 2026

The in-store shopping experience was fantastic. Knowledgeable and friendly but not pushy sales staff. The 2-day free shipping that was offered for signing up as a member was quite disappointing and frustrating. Not only did we not receive the helmet as promised, it delayed our riding plans.

Date of experience: February 5, 2026
Kimberly E. — CycleGear Rep
1 month ago

At the time of this order Unfortunately, widespread weather disruptions across the U.S.caused additional carrier delays once the package was in transit, extending delivery beyond what anyone would reasonably expect.

We completely understand how frustrating that is and regret the inconvenience this caused. We truly appreciate you giving us a try and value the feedback, as it helps us continue improving our communication and service.

California
1 review
0 helpful votes
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Good product, good service
February 15, 2026

I always get excellent service at the Cycle Gear in San Jose. They're very knowledgeable and have helped me to find many items and gave me great advice when I converted my lights to LED

Date of experience: January 31, 2026
Louisiana
1 review
0 helpful votes
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Friendly neighborhood Cycle Gear
February 15, 2026

Definitely recommend this local shop they are very knowledgeable and friendly with good customer service and they go above and beyond to make sure and help you out with anything you need

Date of experience: January 30, 2026
California
1 review
0 helpful votes
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Good price and fast shipping
February 15, 2026

Cross shopped the Pirelli Rosso Corsa 4 on various sites, and Cycle Gear had the best price and free shipping. The tires arrived in 2 days without wasteful cardboard packaging.

Date of experience: February 4, 2026
Arizona
1 review
0 helpful votes
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Decent selection of products but can't trust shipping times.
February 15, 2026
Updated review

I placed an order for swing arms spools on January 24th and I did not receive the product until February 4th, but it was supposed to have two-day shipping. I suppose the shipping was completed within a two-day period once the package started moving, but I thought I would have dispatched sooner and I was lead to believe that I would have received the product much sooner. At one point during the waiting period I did contact customer service and they told me this happens from time to time, and I should just wait a bit longer. I paid extra for a membership which should include two-day delivery, so I feel the membership is not working as expected.

Date of experience: February 4, 2026
Kimberly E. — CycleGear Rep
1 month ago

At the time of this order Unfortunately, widespread weather disruptions across the U.S.caused additional carrier delays once the package was in transit, extending delivery beyond what anyone would reasonably expect.

We completely understand how frustrating that is and regret the inconvenience this caused. We truly appreciate you giving us a try and value the feedback, as it helps us continue improving our communication and service.


Podio boots are comfy and look nice
October 26, 2025
Previous review

I checked these boots out in the store and liked the fit and look. After thinking about them for a bit I decided to order online. They're leather so they will break in a bit, but even right out of the box they are surprisingly comfortable and I could see myself wearing these to walk around in for a while. When I have them on I don't feel like I'm wearing something too big and clunky.

Date of experience: October 15, 2025
Texas
1 review
0 helpful votes
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I love this store
February 15, 2026

Shipping online at Cycle Gear is always easy. The product descriptions are informative and accurate and shipping is fast. I've never had a problem. Shopping in store is an even better experience. There employees are great and very helpful.

Date of experience: February 4, 2026
South Carolina
1 review
0 helpful votes
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Needed a new tire
February 15, 2026

My Roadmaster was at the dealership getting work after hitting a deer. While it was there, I decided to get new tires while it was on the lift, so it would be ready for long trips when done. They didn't have the AE4 at the dealership, so I bought them and the dealership agreed to install them while it was there. The whole process was seamless

Date of experience: February 4, 2026
Florida
1 review
0 helpful votes
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LED motorcycle headlight bulbs
February 14, 2026
Updated review

Easy to find, just what I was looking for and the rest was smooth and easy. Much easier than other sights as well as great help from local cycle gear staff.

Date of experience: February 4, 2026

Smooth and easy
February 19, 2025
Previous review

Smooth and easy

Date of experience: February 8, 2025
Georgia
1 review
0 helpful votes
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I went in looking for Alpinestars Tech series at the Roswell store. A knowledgeable sales person walked me thru practical differences between the versions beyond the hat you can read online. I ended up ordering from the store.

I love the assurance of the option to return right at the store without having to deal with shipping back should I not like the product.

Date of experience: January 24, 2026
Nebraska
1 review
0 helpful votes
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Great customer service and product
February 14, 2026

Very friendly and knowledgeable manager at the location we visited in person. Needed to order a vest due to finding a flaw on the one I was going to purchase in store. I got my order done online in the store and shipped very quickly!

Date of experience: January 24, 2026
California
1 review
0 helpful votes
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ADV gear order and shipping
February 14, 2026

I ordered a full set of ADV gear through Pacheco, Ca Cycle Gear. They were super helpful in getting me fitted head to toe. Shipping was fast! I used this gear last weekend and had no issues. I will definitely shop through them again.

Date of experience: February 4, 2026
Texas
1 review
0 helpful votes
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Great Product and Quick Response!
February 13, 2026
Updated review

The whole transaction was very quick and easy. The product was exactly as described and delivered on time. Will definitely do business with again.

Date of experience: February 3, 2026

Very quick and easy
February 2, 2026
Previous review

Very quick and easy.

Date of experience: January 23, 2026
Texas
1 review
0 helpful votes
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Your one stop shop
February 13, 2026

CycleGear has been my motorcycle store for all my needs for both street and dirt bikes for many years and across many states.

Date of experience: February 3, 2026
Nevada
1 review
0 helpful votes
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O'Neal motorcycle boots
February 13, 2026

This will be my second pair of O'Neal motorcycle boots. I purchased both through CycleGear. The boots are great for the price and very comfortable. My only issue was the shipping. It seemed to take forever. Not many updates either.
Overall good experience

Date of experience: February 2, 2026