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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,222
value
14
shipping
8,020
quality
11,315
This company responds to reviews on average within 4 days

Instant Feedback

32,935 reviews

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Oregon
2 reviews
0 helpful votes
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The Best!
August 15, 2025
Updated review

I love Cycle Gear for their ease of returns. Customer service at the stores is always amazing as well.

Date of experience: August 5, 2025

Always love the help and service at Cycle Gear!
August 4, 2025
Previous review

Always love the help and service at Cycle Gear!

Date of experience: July 25, 2025
Texas
1 review
0 helpful votes
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07-31-25 Tire Mounting
August 15, 2025
Updated review

Overall Good. Timely delivery and satisfied with tire mounting performed.

Date of experience: July 31, 2025

Good prices and wide selection
August 4, 2025
Previous review

Good prices and wide selection.

Date of experience: July 25, 2025
Florida
1 review
0 helpful votes
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Excellent shoes
August 15, 2025
Updated review

Fast delivery. Perfect condition! I always purchase from Cycle Gear!

Date of experience: August 5, 2025

Always an amazing experience.
October 23, 2024
Previous review

Always an amazing experience. Best place to shop for quality products.

Date of experience: October 13, 2024
Florida
1 review
0 helpful votes
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New arai helmet
August 15, 2025

Staff was helpful with showing all of the different graphics on the arai x i wanted and got it ordered pronto.

Date of experience: August 5, 2025
California
1 review
0 helpful votes
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Cycle Gear is great
August 15, 2025

Ordering online with Cycle Gear is easy and quick. Shipping was fast. What else can I say? Good overall.

Date of experience: August 5, 2025
Florida
3 reviews
0 helpful votes
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Shinko Tire purchase
August 15, 2025

Ordered tire for my bike and it arrived in a timely manner. Painless order. Thanks Cycle Gear!

Date of experience: August 5, 2025
Georgia
1 review
0 helpful votes
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Product fit
August 15, 2025

My Garmin 52 did not fit the mounts and I thought that was in the product description

Date of experience: August 5, 2025
Georgia
1 review
0 helpful votes
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Love it
August 15, 2025
Updated review

Exactly what I want and delivered just in time!
Im very happy with my new boots and knee braces

Date of experience: July 12, 2025

Easy and fast
July 18, 2025
Previous review

Easy and fast

Date of experience: July 8, 2025
North Carolina
2 reviews
0 helpful votes
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New Aria helmet
August 15, 2025

It's a perfect full face sport bike helmet! Anyone that's will pay for quality knows u can't go wrong with a Aria or Shoei

Date of experience: August 5, 2025
Illinois
2 reviews
0 helpful votes
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Medicine motorcycle jacket
August 15, 2025

Shopped online for the jacket. Sizing accurate from the manufacturer. Delivery took 11 days. Cyclegear and fedex customer service were no help at all.

Date of experience: August 5, 2025
California
1 review
0 helpful votes
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Excellent
August 15, 2025

Excellent service, communication with Cycle Gear employees. Very helpful recommendations.

Date of experience: August 5, 2025
Ohio
1 review
0 helpful votes
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🏍
August 15, 2025

Shopping on the cycle gear site was a good experience. But fedex shipping was $#*! as usual.

Date of experience: August 4, 2025
North Carolina
1 review
0 helpful votes
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Great delivery
August 15, 2025

Showed up the day before it was estimated to arrive. No issues with packing. Was not left out in the rain, big plus!

Date of experience: August 4, 2025
Alabama
2 reviews
0 helpful votes
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Great company to buy from. Get the membership
August 15, 2025
Updated review

Love how they give alot more when you join a membership. Great to get fast shipping and love how you can return in store also

Date of experience: August 4, 2025

So easy to shop for my bike
August 6, 2025
Previous review

So easy to shop for my bike

Date of experience: July 26, 2025
California
1 review
0 helpful votes
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Overall great experience
August 15, 2025

I'm a brand new rider and I've gone into my local Cycle Gear a few times in the past few weeks getting ready for my first bike. There wasn't a single time that I've gone in and had a bad experience. The closest thing to a bad experience was not having a certain product in stock or my size in stock. That was my only gripe, but with fairly quick delivery to the store I was able to try on the products and take them home. Every team member was helpful and very knowledgeable.

Date of experience: August 4, 2025
Arizona
1 review
0 helpful votes
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I purchased a Shoei helmet and Bell helmet, both not in the store. The Shoei shipped right away to my address, the Bell was shipped from a RI store to the AZ store. I picked it up. Both helmets were correct and exactly what I ordered. Thanks!

Date of experience: August 4, 2025
Alabama
1 review
0 helpful votes
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Always great service
August 14, 2025

Friendly courteous service, checked the racks and shelves to see if one had been put in the wrong place ( sometimes us customers do that)! Then double checked to make sure he was ordering the right one

Date of experience: August 4, 2025
California
1 review
0 helpful votes
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Modesto Cycle Gear is a nightmare
August 14, 2025
Updated review

Ordered the tire online with the plan of taking my wheel and tire to the Modesto Cycle Gear location. They had my wheel and tire for 3 days. It was still not mounted when I picked it up. I went down the street to an independent motorcycle shop and he had me taken care of in an hour.

Date of experience: July 29, 2025

Great price
August 3, 2025
Previous review

Great price.

Date of experience: July 24, 2025
Georgia
1 review
0 helpful votes
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Great service!
August 14, 2025

Always happy with cycle gear. Their customer service and efficiency is always incredible.

Date of experience: August 4, 2025
California
2 reviews
0 helpful votes
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I think originally it was to arrive on Tues., then it got changed to Sat. And then it was delivered on Fri. I tried to buy the pair of mirrors through the store but they only had one in stock.: (

Date of experience: August 4, 2025