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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Klim mohab jersey is tough, breathable, and light weight. If I'm sweating and I put it on, once the air hits it I acutely get chills from the air moving through the jersey. I bought a 3xl, a size up. Lots of extra room. I'm 6'2' and weigh 225
The associates were super helpful. They gave me great recommendations for my first set of gear.
Great looking helmet. Can't wait to use it. Seen several videos which intrigued and prompted me on buying one for myself.
So happy to have a cycle gear location nearby. They had a great selection of helmets to try on and every employee there is super friendly and helpful, especially for a new rider with a ton of questions!
Went in looking for a better helmet (lee wind noise). Staff was wonderful hepling me find one I liked. They didn't have my size in stock but was shipped and arrived within a couple days and I love it
Had to bring the tire back to the cycle gear because of a mistake with mounting. Took two unplanned hours out of my Sunday. Ended up being a faulty valve stem install.
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Tire changes should not take over 24hrs. I was told to have it there before 3pm and it would be changed. I called to check on it and was told that the person that did tire changes didn't have the time or inclination to doing it that night.
Cycle Gear accurately matched to the exact battery I needed, which was then quickly delivered and easily installed.
I've always had a great experience when visiting Cycle Gear. The staff are very helpful and knowledgeable.
Everyone is super friendly, everyone's welcoming and know how to help you find what you're looking for.
Always a good experience doing retail therapy at Cycle Gear. Chill place, employees aren't busy trying to make a sale, so they're typically very helpful where help is wanted.
I installed this windscreen, and then rode 20 miles on the Highway.
There is a weird wind turbulence directed right at my helmet, I'm 6'3" and it causes the helmet to shudder rapidly, which meals my glasses shudder, and makes blurred vision.
I had to go back to the original wind screen.
If you were glasses in your helmet, this may not be what you want. However, this wind screen does black the wind for the chest and neck, and your not fighting the wind, just doesn't help if you where prescription glasses in your helmet.
Cycle gear did not have the visor I needed for my helmet in store but the store rep ordered it for me online and had it shipped in 3 days. Great Team, Great Service.
Needed a new rear tire and wanted to get it mounted before I left town on a trip. Wasn't taking the bike but wanted it ready when I got back.
Tire showed and was able to get it mounted the next day.
Bike is ready got me when I get back.
Online service was responsive and easy. The store we went to had in stock but not in the carbon fiber. We tried them on and discovered the size we needed but also could not get the 10% discount unless we ordered online. They are tighter than what was in the store but I guess they need to be broken in.
Nice equipment. Seems well made. I should have heeded the comments on sizing. Most everything I own is XL. I should have ordered XXL. Hope I can exchange without issue.
Friendly & Reliable Customer service and great online assistance.
I love Cycle Gear for their ease of returns. Customer service at the stores is always amazing as well.
Always love the help and service at Cycle Gear!
Overall Good. Timely delivery and satisfied with tire mounting performed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.