On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great service in ordering helmet in my size and delivery time. Very easy to work with
Very informative staff to help educate a newby. Received advice on helpmets, gloves, jackets and communication gear.
I appreciate all the help and patience alex gave me made me feel like a regular customer even though it was my fist time the experience will keep me coming back
On time as suggested, quality responsibility on service. Great feedback
Not only did it get here fast, but this helmet is so comfortable, smooth, noise cancelling, and an all around amazing helmet. Can't wait to put a Bluetooth in it!
In this day and age, I am baffled it took so long for my online order to be processed and shipped. While I did place the order on a Sunday (7/27/25), it took 2 days to show processed. It then took 6 business days to be shipped. It finally arrived on 8/7, that's a total of 10 days from date of order. Mind you I lived in Southern California and the fulfillment center for Comoto (the owner now of Cycle Gear). The actual ship time was just two days, as it should be with FedEx. You guys really need to trim down your processing time. And your system needs to better communicate when in-process. In the day of Amazon and efficient eBay sellers, You have to keep up. Because in the end, the savings did not make up for the 90's era 'shipping & handling' time.
Used the discount code provided in my text, saved $20 on a great MC portable tool kit, this kit has everything needed to do most all minor repairs, love this tool kit.
Online purchase made easy, lets see how long it take for delivery
Great experience to try multiple helmets to compare fit. Is a pain to but a good looking helmet just to find out that the fit is not right.
Klim mohab jersey is tough, breathable, and light weight. If I'm sweating and I put it on, once the air hits it I acutely get chills from the air moving through the jersey. I bought a 3xl, a size up. Lots of extra room. I'm 6'2' and weigh 225
The associates were super helpful. They gave me great recommendations for my first set of gear.
Great looking helmet. Can't wait to use it. Seen several videos which intrigued and prompted me on buying one for myself.
So happy to have a cycle gear location nearby. They had a great selection of helmets to try on and every employee there is super friendly and helpful, especially for a new rider with a ton of questions!
Went in looking for a better helmet (lee wind noise). Staff was wonderful hepling me find one I liked. They didn't have my size in stock but was shipped and arrived within a couple days and I love it
Had to bring the tire back to the cycle gear because of a mistake with mounting. Took two unplanned hours out of my Sunday. Ended up being a faulty valve stem install.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Tire changes should not take over 24hrs. I was told to have it there before 3pm and it would be changed. I called to check on it and was told that the person that did tire changes didn't have the time or inclination to doing it that night.
Cycle Gear accurately matched to the exact battery I needed, which was then quickly delivered and easily installed.
I've always had a great experience when visiting Cycle Gear. The staff are very helpful and knowledgeable.
Everyone is super friendly, everyone's welcoming and know how to help you find what you're looking for.
Always a good experience doing retail therapy at Cycle Gear. Chill place, employees aren't busy trying to make a sale, so they're typically very helpful where help is wanted.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.