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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
8,001
quality
11,296
This company responds to reviews on average within 4 days

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32,858 reviews

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California
1 review
0 helpful votes
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Friendly and Helpful
August 30, 2025

Not only did we receive brand new helmets but we received them at a discounted price with free shipping directly to our house!

Date of experience: August 9, 2025
Colorado
1 review
0 helpful votes
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Great experience. I will come here again. They know their bikes. They know their accessories.

Date of experience: August 20, 2025

Some parts out of stock
August 18, 2025
Previous review

Some parts out of stock

Date of experience: August 8, 2025
Georgia
1 review
0 helpful votes
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Not Necessary
August 30, 2025
Updated review

Find out for yourself! You will also get your chance to be harassed to rate them with emails like this.

Date of experience: August 20, 2025

As good as always
August 19, 2025
Previous review

As good as always.

Date of experience: August 9, 2025
Minnesota
1 review
0 helpful votes
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1st time ordering
August 30, 2025

Products were great. Website was easy. Shipping took to long.

Date of experience: August 20, 2025
Nebraska
1 review
0 helpful votes
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Brick and Mortar: Great; Online Ordering: Great
August 30, 2025
Updated review

Associates in-store were helpful and not "pushy" about selling. Online orders were delivered promptly and accurately. Site was easy to shop on, great filters / categories, etc.

Date of experience: August 20, 2025

In-shop everyone has been very nice, and helpful in...
August 20, 2025
Previous review

In-shop everyone has been very nice, and helpful in answering my "new rider" questions.

The online site was fairly easy to navigate and compare options.

Date of experience: August 10, 2025
Pennsylvania
2 reviews
0 helpful votes
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Great products and selection!
August 29, 2025
Updated review

Had exactly what I was looking for at a great price! Good info on website, great customer support!

Date of experience: August 15, 2025

Great selection and Prices!
August 21, 2025
Previous review

Great selection and Prices!

Date of experience: August 11, 2025
Minnesota
1 review
0 helpful votes
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Awesome customer service
August 29, 2025

CJ was so knowledgeable and helpful! We were interested in purchasing an airbag vest but knew little about them. He gave us a lot of valuable information and ordered the size I needed.

Date of experience: August 19, 2025
California
1 review
0 helpful votes
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Positive thoughts and prayers experience with sizing and selection and very fair return policies.

Date of experience: August 19, 2025
Louisiana
2 reviews
0 helpful votes
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Tire delivered quickly
August 29, 2025

Ordered a tire. Tire came quick. As a bonus it was the right tire. Need me to say more?

Date of experience: August 19, 2025
Illinois
2 reviews
0 helpful votes
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Great second jacket to own.
August 29, 2025

This is my second motorcycle jacket that I have bought and already I can tell this is a lot better. I say that because it feels a lot more breathable. I'm never cold and always get warm/hot when wearing normal jackets/hoodies. So having this to ride in the summer is really nice as well as it is nice to know the liner is removable so when it becomes fall I can easily zip it back on.

Date of experience: August 19, 2025
New York
1 review
0 helpful votes
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Super easy and fast
August 29, 2025

Wanted to order the latest and greatest rev'it pants. Ordered from the cycle gear warehouse and had it delivered to the Novi store. Next day delivery and staff made sure it fit right. Great company and experience

Date of experience: August 19, 2025
New Jersey
1 review
0 helpful votes
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Easy to work with
August 29, 2025

Was able to take product to the gear store and exchange for smaller size with no problem

Date of experience: August 19, 2025
Texas
1 review
0 helpful votes
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No Customer Service
August 29, 2025
Updated review

Website says that they sell and mount motorcycle tires. I called the store and they confirmed that they do. I tried to order the tires at that time over the phone, but they said they couldn't take orders over the phone. I get back online confirm the size tires I need to get them ordered and ship them to the store. I take my wheels off drive two hours to drop the wheels off and they tell me they don't mount tires. When I walked in the store, the customer counter is at the front door and neither one of the two guys said hello or welcome to me in anyway. One of the two guys stood there the whole time and never said a word to me. Never offered to help me carry my wheels or my new tires out to the truck. The place was also deserted. No customers parking lot empty.

Date of experience: August 19, 2025

I compare it to the Walmart self check out
August 16, 2025
Previous review

I compare it to the Walmart self check out. I called the local store to place my order and they refused to take it made me get online and do the work.

Date of experience: August 6, 2025
Wisconsin
1 review
0 helpful votes
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Cycle gear is the $#*!
August 29, 2025

The boys at cycle gear have always treated me well. I got up early last Saturday and got my rear wheel off my Harley and brought it in to get my new tire on. Usually I have to drop it off the night before and it'll be ready by the time I get off work the next day. But Saturday when I got there he told me he'd get right on it and I was out the door 1/2 hour later. I was able to get wheel back on bike and riding all within a few hours instead of 2 days. Much appreciated boys!

Date of experience: August 19, 2025
California
1 review
0 helpful votes
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The best motorcycle gears shop
August 28, 2025

Great experience, great price, best service. Has good and very helpful employees

Date of experience: August 18, 2025
New York
1 review
0 helpful votes
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Easy and smooth process!
August 28, 2025

Quick delivery and shipping, loved the cute stickers included in the order

Date of experience: August 8, 2025
Utah
1 review
0 helpful votes
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Great seat and prompt delivery
August 28, 2025

I was always informed in the stays of my delivery and product was received in great condition!

Date of experience: August 18, 2025
Cyprus
1 review
0 helpful votes
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Tire mounting
August 28, 2025
Updated review

Tried to get my tires mounted to the wheels at one of yalls stores and was told it would take 48 hours and was treated like an inconvenience so I went somewhere else. Y'all shouldn't offer mounting tires if yall get mad and hateful towards people looking for that service

Date of experience: August 18, 2025

Easy website to use with most competitive prices I've...
August 17, 2025
Previous review

Easy website to use with most competitive prices I've found

Date of experience: August 7, 2025
Oregon
1 review
0 helpful votes
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Cycle gear is quick and reliable
August 28, 2025

Great experience every time! Very satisfied work products available, and how quick the delivery is

Date of experience: August 18, 2025
Alabama
1 review
0 helpful votes
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Ls2 helment
August 28, 2025

The Salesperson Natasha at the Huntsville AL store was very knowledgeable and patient, helping me to make the right decision.

Date of experience: August 5, 2025