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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
8,001
quality
11,296
This company responds to reviews on average within 4 days

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32,856 reviews

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California
1 review
0 helpful votes
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Helmet
September 9, 2025

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Date of experience: August 30, 2025
Arizona
1 review
0 helpful votes
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Easy shopping
September 9, 2025
Updated review

Easy website navigation w/ great inventory. Great pricing and fast free shipping

Date of experience: August 30, 2025

Great search engine
August 30, 2025
Previous review

Great search engine - Everything I put in my cart was available

Date of experience: August 20, 2025
Alabama
2 reviews
0 helpful votes
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Excellent Value - Quality Gloves
September 9, 2025
Updated review

I was shopping for track gear in a Cycle Gear store. The clerk recommended that I buy these online after figuring out my size in alpinestars. These are fantastic and more comfortable than the more expensive alpinestars I looked at.

Date of experience: August 30, 2025

Both in store and online is great, I saved a ton with...
August 29, 2025
Previous review

Both in store and online is great, I saved a ton with RPM as well.

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Baby got new shoes.
September 9, 2025

Worked out well coordinating with the shop next door picking up the tires and installing them.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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Helmet purchase
September 9, 2025

I had a very good experience with the website and delivery and quality of the product.

Date of experience: August 29, 2025
Idaho
1 review
0 helpful votes
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I appreciate that I can order online and return to store as needed. And I liked the reviews for each item. I was disappointed in the shipping. The tape fell off the box and the shipper had to re-tape it. Thankfully nothing was lost but it easily could have been due to the poor quality tape.

Date of experience: August 29, 2025
Illinois
1 review
0 helpful votes
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Great employee!
September 8, 2025

The girl who helped me fit my helmet was wonderful I can't remeber her name and I feel bad! Very knowledgeable!' Very friendly! Thank u!

Date of experience: August 29, 2025
Pennsylvania
1 review
0 helpful votes
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Fast
September 8, 2025

Whole process was smooth and fast. Shipping was also speedy

Date of experience: August 29, 2025
Wisconsin
2 reviews
0 helpful votes
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Top notch customer service.
September 8, 2025

Bought item in store for home delivery, there was a mixup w delivery but after calling customer service I was happy within two minutes. Could not have gone better.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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Tire order
September 8, 2025

I found the tire I was looking for, for a good price, and it came in a timely manner

Date of experience: August 29, 2025
Ohio
1 review
0 helpful votes
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Tires
September 8, 2025

Tires were supposed to be here Thursday. Never came till Monday. Not cycle gears fault. That's a fed ex problem

Date of experience: August 29, 2025
New York
1 review
0 helpful votes
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Excellent and convenient
September 8, 2025

I love shipping to cycle gear so I can try on things I order and can ship them back if they dont fit.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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Great helmet!
September 8, 2025

It's very comfortable, isn't too heavy. Blocks out sounds pretty well. The visor is smooth with opening and closing.

Date of experience: August 29, 2025
Minnesota
1 review
0 helpful votes
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Helmet purchase
September 8, 2025

Jay was great in customer service and product knowledge, he took his time to find me the best fitting helmet for me!

Date of experience: August 7, 2025
Georgia
1 review
0 helpful votes
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Still a good place to get tires
September 8, 2025

I recently bought an new rear tire for my '19 Triumph Speed Twin and brought my wheel in to get the tire mounted and balanced. I came in and picked it up later that same afternoon. But when I got home I realized that the new tire had been mounted backwards. I brought it back the next day and they remounted and rebalanced the wheel while I waited. It took about 15 mins and I was out the door. A bit of a pain having to make 2 trips but overall a good experience.

Date of experience: August 29, 2025
California
1 review
0 helpful votes
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Product came on time and shipped well.
September 8, 2025

Package was well tracked and shipped appropriately. Time was longer than projected(prepared in approximately 3 days and shipped and received after 5 days).

Date of experience: August 28, 2025
Florida
1 review
0 helpful votes
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Was skeptical but PLEASANTLY SURPRISED
September 7, 2025

Gotta be honest in the days of Amazon and all the other ways in which you could order some cycle gear for basic safety protection it was at the last moment that I decided to go to the cycle gear website because I have fond memories of shopping in their brick and mortar. I was so surprised of the selection price ease of ordering speed of delivery, quality of equipment and several other experiences that I can confirm make me want to shop on their website again. I can't think of one complaint about my experience. My item arrived even earlier than I expected it and the description quality and what I ordered was 100% accurate I definitely recommend and will be ordering again without hesitation.

Date of experience: August 28, 2025
Pennsylvania
1 review
0 helpful votes
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Cycle gear great
September 7, 2025

Cycle gear is great but products received was missing a bolt

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Quick Shipping and Great Prices
September 7, 2025

I've been an RPM rewards member for a while and given I ride a lot and buy a lot of gear. Cyclegear has been crucial in my riding journey. The online 2 day shipping is spot on if not faster. The products always come in new condition and the best part is if I've ever had a problem customer service has always been so helpful without giving me a hard time. I truly value this type of service and I will continue to keep spending my money here as long as I can.

Date of experience: August 28, 2025
Texas
2 reviews
0 helpful votes
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Delivery time
September 7, 2025
Updated review

Tracking the product was simple. However, it seems that it was moving quite slowly. It arrived in Temple, TX on Thursday, 21 August, approximately 30 miles away. But it was delivered to the Cycle Gear store in Killeen, TX until Saturday, 23 August. Just curious why it took 2 days to travel the short distance.

Date of experience: August 25, 2025

Very easy to shop and order online
August 27, 2025
Previous review

Very easy to shop and order online.

Date of experience: August 16, 2025