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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,232
value
14
shipping
8,078
quality
11,372
This company responds to reviews on average within 4 days

Instant Feedback

33,091 reviews

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New York
1 review
0 helpful votes
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Great costumer service
September 12, 2025

I ordered an item that was marked delivered but it never showed up to my doorstep. They replaced it right away. Thank you so much for the great service.

Date of experience: September 2, 2025
California
1 review
0 helpful votes
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No Issues!
September 12, 2025

Exact OEM replacement if you or your significant other accidentally throws away the box with the visor still in it haha!

Date of experience: September 2, 2025
Texas
1 review
0 helpful votes
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Zero gravity windscreen
September 12, 2025
Updated review

Amazing customer service. Great product. Cycle gear at White Plains has the best staff I've ever experienced. Friendly knowledgable, always going above and beyond to ensure customers satisfaction.

Date of experience: August 20, 2025

Amazing gear
April 3, 2025
Previous review

Friendly staff. Fast shipping. Amazing gear. Staff went above and beyond to meet my request. Even offer options to match my interests.

Date of experience: March 24, 2025
New Jersey
2 reviews
0 helpful votes
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I ordered a clutch lever and lever mount. They did not ship together, and were fulfilled by different locations. My lever mount went to the west coast (I am in Michigan), and I was never given any notification by Cycle Gear or Fed Ex. I was able to watch it via the tracker, but no one followed up with me, and it took longer coming from Texas than a different delivery took coming from overseas. Fed Ex said it was a label - but I don't know if Cycle Gear knows what happened. I am an RPM member, and don't pay for shipping, but this package wasn't the best for delivery.

Date of experience: August 27, 2025
Texas
1 review
0 helpful votes
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Great just as usual.
September 12, 2025

Great prices and incredibly fast shipping. I only wish the retail stores carried more stock of the higher end helmets and gear.

Date of experience: September 2, 2025
New York
1 review
0 helpful votes
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Good
September 12, 2025

Ordered stands after watching the video reviews and doing some quick research they got here fast and worked as expected ayee

Date of experience: September 2, 2025
Michigan
1 review
0 helpful votes
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Mismarked pricing.
September 12, 2025
Updated review

I purchased a Bell Clear Shield for $30.00. When I received it the price tag was $14.95. I went to your store in Utica and asked for a price adjustment. The young man at the desk was unable to approve and called his manager. Upon talking to him the response was best we can offer is to split the difference. I accepted as I did not want to deal with this any longer. However, I am very disappointed that Cycle Gear would not honor the tagged price of the product.

Date of experience: September 2, 2025

Great Store
September 1, 2025
Previous review

Great Store

Date of experience: August 22, 2025
South Carolina
3 reviews
0 helpful votes
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A new helmet
September 12, 2025
Updated review

I ordered a new helmet online. The numbers from the size chart matched my current helmet. It was a different brand than what I currently have. When I got the new helmet it was too small. I had to return it. I just wish the size chart info had been accurate so I don't have to order something multiple times to get it to fit.

Date of experience: August 19, 2025

Shopping online at cyclegear.com is easy
November 28, 2023
Previous review

Shopping online at cyclegear.com is easy. I can find out if what I am looking for is available either at my local store or online.

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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Shoei Neotec 3
September 12, 2025

Went to the store to try and pick up a helmet same day, but had to order the size/color I was looking for. No big deal. But I was assured next day delivery, but arrived 5 days later. Had a small window I was concerned about, that I explained, before selling a motorcycle, and missed that window by 3 days.

Date of experience: August 21, 2025
Kimberly E. — CycleGear Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

California
1 review
0 helpful votes
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R10
September 12, 2025

Attentive care and good quality of gear being sold like the r10

Date of experience: September 1, 2025
Florida
1 review
0 helpful votes
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First time shipping to store
September 12, 2025

It was very smooth.
I came in and told them my name.
I sat down and tried on the boots to confirm they fit.
Yea, they did!
Thanked the sales associate and went home.
Easy peasy. I'll definitely be doing this again with my jacket.

Date of experience: August 30, 2025
Oklahoma
1 review
0 helpful votes
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Great service and products
September 12, 2025

I had received a vest for my birthday that I ended up not liking and I had a receipt so I returned it and it was the easiest return policy ever it was expedient and well needed. They also took the time to order my part that I did want And made the whole thing. Just super simple.

Date of experience: September 1, 2025
Connecticut
2 reviews
0 helpful votes
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Very happy
September 11, 2025

They were great at cycle gear the young man that helped us was very knowledgeable about the product and showed us alternatives to he gets 100% in Mt book

Date of experience: September 1, 2025
California
1 review
0 helpful votes
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Awesome service
September 11, 2025

Friendly and knowledgeable staff. Fast delivery. Constant contact with Cycle Gear.

Date of experience: September 1, 2025
Oregon
1 review
0 helpful votes
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Disappointed in the air bag plasma 5
September 11, 2025

The airbag never went off but the air tank for it went empty without inflating the airbag. The old air tank was rusted

Date of experience: September 1, 2025
Mexico
1 review
0 helpful votes
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Easy buy, easy fit
September 11, 2025
Updated review

It is really easy to navigate and find what i was looking for. Clear information. And fast shipping.

Date of experience: September 1, 2025

Fast and easy buy
August 29, 2025
Previous review

Fast and easy buy

Date of experience: August 19, 2025
Oregon
2 reviews
0 helpful votes
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I've had a overall good experience every time I've used the cyclegear website. The only complaints are inconsistencies with the sizing across products, the generally confusing sizing chart guides, and a overall poor selection of women's riding gear or equivalent sizes in men's//one size fits all.

Date of experience: September 1, 2025
California
1 review
0 helpful votes
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Product delayed in transit
September 11, 2025

There was a modest delay with shipping on the carriers part.

Date of experience: September 1, 2025
Texas
1 review
0 helpful votes
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Smooth sailing
September 11, 2025
Updated review

Found what I want got it ordered and picked up at the store all in a short timeframe. Will be purchasing again.

Date of experience: September 1, 2025

Went to the store talked with Mike at the Katy location...
August 30, 2025
Previous review

Went to the store talked with Mike at the Katy location he was very helpful!

Date of experience: August 20, 2025
Colorado
1 review
0 helpful votes
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Tire mounting
September 11, 2025

Tire mounting was done on time; tire rides at speed with no problems

Date of experience: September 1, 2025