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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,235
value
14
shipping
8,130
quality
11,424
This company responds to reviews on average within 4 days

Instant Feedback

33,236 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Correct order delivered when stated
September 15, 2025

I ordered a helmet. It was delivered in perfect condition on the quoted date.

Date of experience: September 5, 2025
Texas
1 review
0 helpful votes
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Delivery times
September 15, 2025

Delivery time should be 1-2 days and told before purchase. If I knew it would be 5 days I wouldn't order.

Date of experience: September 5, 2025
Kimberly E. — CycleGear Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers. Our standard delivery times are 3-5 business days.

Illinois
1 review
0 helpful votes
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Helmet from out of state
September 15, 2025

I was visiting another state and found free time to visit a local Cyclegear to try on helmets. The staff was very helpful and offered to order the helmet I wanted and have it delivered to my home. The helmet arrived exactly as predicted and fit perfectly after the staff helped with sizing.

Date of experience: August 25, 2025
Arizona
1 review
0 helpful votes
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When I walked in the staff was cheery and inviting, they answered all my questions and even walked me through a couple of demo's with the comm equipment they had to offer. Walked in feeling unsure of which to buy and walked out with all the information I needed to purchase the right product and they even offered to install it for me. The young gentleman, Sean I think was his name, had my phone connected and features tested before I had to figure them out on the fly while riding! Made riding that much more fun!

Date of experience: September 3, 2025
Missouri
1 review
0 helpful votes
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CycleGear helmet purchase
September 15, 2025

I researched helmets and decided on what I determined was the best helmet. I went to CycleGear to confirm my choice of head shape and size, and to get other tips and info (I'm new to motorcycling).

Date of experience: August 22, 2025
Georgia
1 review
0 helpful votes
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Cycle gear is my first choice for gear
September 15, 2025

I generally shop the online catalog for Cycle Gear after visiting one of their stores.

Date of experience: August 25, 2025
New York
1 review
0 helpful votes
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Great product
September 15, 2025
Updated review

I went to the local store, but they didn't have one in stock, so I ordered it online. I needed it for a trip I was taking in a few days, and it arrived on time.

Date of experience: August 28, 2025

Easy to use website
September 3, 2025
Previous review

Easy to use website

Date of experience: August 24, 2025
Texas
1 review
0 helpful votes
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Great helmet, reasonable price.
September 15, 2025

My old Bilt helmet was getting pretty nasty so went looking for another. Bought pretty much the same one, just newer version.

Date of experience: September 5, 2025
Kansas
1 review
0 helpful votes
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Great shopping experience
September 15, 2025

Cycle Gear did a great job. But FedEx skipped a beat and delayed delivery a day. I ended up returning the Sedici boots at a store --- the left boot was too tight. That's a problem I've never had. The return at the store went great and I walked out with a new pair of boots that fit great.

Date of experience: September 5, 2025
California
1 review
0 helpful votes
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You almost never have my size in stock. Honestly I've spent thousands of dollars at other stores because you don't have what I need in stock. And I'm supposed to have two day shipping but I never get anything in 2 days, this last order took over a week. And it wasn't the size I wanted but it just happened to work out.

Date of experience: September 4, 2025
Kimberly E. — CycleGear Rep
7 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Wish it was better
December 16, 2024
Previous review

The last two items I bought, I actually wanted to keep but discover that they were damaged by someone who owned them and returned them. I don't have a problem buying returns but if they've been ripped or damaged that's different.

Also you guys have a problem with selection, I had a helmet that I've been wanted to buy and it finally went on sale only to go right out of stock. And I know for a fact it's not a very popular helmet.

I'll be honest, I'm trying not to use Amazon any chance I get and you guys are not making that easy, I had to turn around and buy both items from Amazon.

Date of experience: December 6, 2024
Oregon
1 review
0 helpful votes
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Great place to gear up for a new rider
September 14, 2025
Updated review

Had a great experience with the Salem, Cycle Gear team. They helped to fit me for my first helmet and were super patient and helpful with the process. They made it very clear that they wanted to sale, but also wanted me to be satisfied with my purchase.

Date of experience: August 29, 2025

Awesome Sauce
September 3, 2025
Previous review

Awesome Sauce

Date of experience: August 23, 2025
Illinois
1 review
0 helpful votes
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Cyclegear shopping is easy
September 14, 2025

I went to try on low summer boots. They didn't have the ones I wanted in stock but sized me in similar sized boots and then ordered them. They came in faster than expected. No issues, they fit as expected and I love the boots. I finally have boots/shoes that I can wear in the summer heat and not sweat to death.

Date of experience: September 4, 2025
Missouri
1 review
0 helpful votes
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New Lightning Box
September 14, 2025
Updated review

Ordered a new battery, delivered as described. Shipped/delivered quickly and in great shape. No complaints.

Date of experience: September 4, 2025

Site is very easy to navigate and use
September 3, 2025
Previous review

Site is very easy to navigate and use. Been shopping at Cycle Gear for years. Never have had an issue.

Date of experience: August 24, 2025
Georgia
1 review
0 helpful votes
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Fast shipping
September 14, 2025

Ordered gloves for my bike and they shipped fast and were exactly what was described in the website.

Date of experience: September 4, 2025
Arizona
1 review
0 helpful votes
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Windshield
September 14, 2025

Easy to order. Love that I can pick order up at the store and return to the store if ever needed. Can't rely on mail.

Date of experience: September 3, 2025
California
1 review
0 helpful votes
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Labor Day Sales Rock!
September 14, 2025

The selection of helmets along with the sale pricing was fantastic! Order processing and delivery were super fast and easy. My overall experience was 5 stars. I'll definitely be a repeat customer.

Date of experience: September 3, 2025
Georgia
1 review
0 helpful votes
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Enjoyable experience
September 14, 2025
Updated review

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Date of experience: September 3, 2025

Found what I was looking for at a great price
September 2, 2025
Previous review

Found what I was looking for at a great price

Date of experience: August 23, 2025
North Carolina
1 review
0 helpful votes
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All good with Cyclegear delivery
September 14, 2025

Was able to get the shoes I wanted shipped directly to my home after trying on similar shoes at the store...

Date of experience: September 3, 2025
Arizona
1 review
0 helpful votes
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Cardo Headsets
September 13, 2025

The sales people were very helpful and also very nice in helping us out, and we would recommend them to everyone, it was and excellent experience.

Date of experience: September 3, 2025
Kentucky
1 review
0 helpful votes
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Always easy
September 13, 2025
Updated review

Ordered online to pick up in store... always an easy experience..

Date of experience: September 3, 2025

Easy...
September 1, 2025
Previous review

Easy... quick...

Date of experience: August 21, 2025