Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,256
value
14
shipping
8,317
quality
11,614
This company responds to reviews on average within 4 days

Instant Feedback

33,786 reviews

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Bella W.
Unfollow Bella W.
Share Review
Report Review

Cool Helmet
April 26, 2026

I really only got this brand because the details on the helmet were super cool. It fits great, very comfy, the neck buckle does sit a little too close to my throat it chokes me a bit if it's not sitting right

Date of experience: April 15, 2026
Oregon
1 review
0 helpful votes
Follow ThatBikerGuy T.
Unfollow ThatBikerGuy T.
Share Review
Report Review

Best sales people
April 26, 2026

Vancouver cycle gear has the best sales people in the business. No pressure when I'm trying stuff on or pestering them for tire availability.

Date of experience: April 10, 2026
1 review
0 helpful votes
Follow Sebastian S.
Unfollow Sebastian S.
Share Review
Report Review

Awesome as always!
April 26, 2026

As always cycle gear delivers! Love my exhaust!
Thank you.

Date of experience: April 15, 2026
Virginia
1 review
0 helpful votes
Follow JR H.
Unfollow JR H.
Share Review
Report Review

Yep. It came.
April 25, 2026
Updated review

Great experience, right up until the request to let them know if I got the product that then ended in a game of 20 questions. If you want delivery confirmation, ask for that. If you want a review, ask for that. Don't bait and switch.

Date of experience: April 15, 2026

Great place to get your gear
January 25, 2026
Previous review

For my most recent order, I went into the store so I could make sure they got credit for an order that I had to have placed through the website because it was not available in store. That's how much I love this store and want to make sure it continues to exist in my local area. The people are great and the company is solid. I highly recommend you check out your local store first and if you need something online, go in and get them to order it for you. They'll get the credit that way, so you're making a difference for the employees, and they can also offer you the help that you need and maybe an opinion or two, where It might be helpful to have an opinion not offered by a nameless, faceless starslinger you're not even sure isn't an AI deepfake.:-D

Date of experience: January 15, 2026
1 review
0 helpful votes
Follow Keith W.
Unfollow Keith W.
Share Review
Report Review

Cycle Gear Cherry Hill
April 25, 2026

Great place and atmosphere to get all your needs for the upcoming riding season, all the employees were very helpful and hands on to make sure you get what you need. I always reference Cycle Gear Cherry Hill to any rider who needs parts or gear. Thank you guys for your service!

Date of experience: April 13, 2026
Texas
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

Ordering was a bit complicated because it could not be done over the phone. Once I showed up at store though it was all easy/simple. Kaleb did a price match for me for the tire and then placed the order for the tire and muffler.

Shinko 230 Tourmaster tires are great. I have been using them on a Suzuki Savage and a Honda Shadow Spirit 1100 for years now. Cycle Gear also installed my tire and did it rather quickly.

The Milwaukee Twins shorty looks very nice on the Savage but it is louder than I had expected. Will need to figure out how to tone it down a bit.

Overall very satisfied with Cycle Gear and the service Kaleb provided.

Date of experience: April 3, 2026
New York
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Great customer service!
April 25, 2026

My initial order was delivered to the wrong address due to a small miscommunication. After a quick call with customer service, they sent a new order to replace the mis-shipped item. They service team was a very understanding and helpful. The replacement order was delivered very quickly!
I highly recommend cycle gear and their service team.

Date of experience: April 15, 2026
Connecticut
1 review
0 helpful votes
Follow Kelvin V.
Unfollow Kelvin V.
Share Review
Report Review

I'm very happy with the fork oil I purchased—it works great and met my expectations. My only recommendation is to check in-store availability first, if possible, before ordering for shipping.

I chose to have it shipped to my house, and it ended up arriving about a week later than the original delivery date. That delay wasn't the retailer's fault, but rather the shipping carrier. I did try to buy it at my local store, but they were out of stock. In hindsight, shipping it to the store might have been faster, but it's about a 45-minute ride for me.

Overall, I'm satisfied with the purchase and would buy again—just something to keep in mind regarding delivery options.

Date of experience: April 15, 2026
California
2 reviews
0 helpful votes
Follow Renee R.
Unfollow Renee R.
Share Review
Report Review

Helpful Call with CG then on time online order
April 25, 2026
Updated review

Front /Rear Tiger brake pads are identical, but site did not specify that and showed only 1 set. Quick call to get a confirmation and pads were at my door in no time. Thanks!

Date of experience: April 14, 2026

Need better sprocket selection for those wanting to...
April 13, 2026
Previous review

Need better sprocket selection for those wanting to gear up/down.

Date of experience: April 3, 2026
1 review
0 helpful votes
Follow Brian S.
Unfollow Brian S.
Share Review
Report Review

Great experience, good deals
April 25, 2026

The helmet is amazing. Sounds quality is outstanding! Tail light is pretty cool and the fitment is great for my big head lol
The vent system works very nice, there's 4 inlets and 3 outlets. The battery life is also great, just appreciate that it lasts over 10hrs. It also comes with some cool gifts. Thanks you

Date of experience: April 14, 2026
1 review
0 helpful votes
Follow Rocky B.
Unfollow Rocky B.
Share Review
Report Review

New tire
April 25, 2026

Jack has been my go-to to guy for my motorcycle needs

Date of experience: April 14, 2026
1 review
0 helpful votes
Follow Miranda L.
Unfollow Miranda L.
Share Review
Report Review

Quick n easy process
April 25, 2026

I went into the store to advise what I was looking for. The sales associate introduced me to the seat part online. We ordered it, paid for it, and in arrived very quickly to my doorstep.

Date of experience: April 6, 2026
1 review
0 helpful votes
Follow J T.
Unfollow J T.
Share Review
Report Review

Very good cycling website
April 24, 2026

Lots of products, with good photos to make it feel like shopping in a real brick and mortar location. Good details such as measurements, dimensions and sizes. The prices are reasonable too.

Date of experience: April 14, 2026
1 review
0 helpful votes
Follow Mouad M.
Unfollow Mouad M.
Share Review
Report Review

Amazing
April 24, 2026

The staff are very friendly and well informed. They helped me install my tires and made recommendations on tubes. I didn't even know I needed them.

Date of experience: April 14, 2026
1 review
0 helpful votes
Follow BRIAN B.
Unfollow BRIAN B.
Share Review
Report Review

Scorpion Jacket
April 24, 2026

Jacket is great, customer service provided by Andrew at the Lewisville store is fantastic. Will continue to shop there.

Date of experience: April 14, 2026
New York
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

Too Small, No Problem with Return
April 24, 2026

Ordered motorcycle boots on-line. Not carried in store. Size was too small. Discontinued boot so unable to order correct size. Return authorization completed on-line and I returned the boots to the local store. Staff was great.

Date of experience: April 14, 2026
Sweden
1 review
0 helpful votes
Follow LUKE G.
Unfollow LUKE G.
Share Review
Report Review

Alpinestars R-7 Helmet
April 24, 2026

Had a good overall experience in store, staff was very helpful in providing extensive knowledge on all products I viewed that day.

Date of experience: April 14, 2026
2 reviews
0 helpful votes
Follow Keith J.
Unfollow Keith J.
Share Review
Report Review

AMAZING EMPLOYEES!
April 24, 2026
Updated review

Everyone at the local Cycle Gear store are AWESOME! At least everyone there that I dealt with was AWESOME! Especially Brian but everyone there took exceptional care of me and even made my helmet better by fixing
My Cardo speakers! Thanks Brian and that's Cycle Gear! Keith J. R. P. CA.

Date of experience: April 14, 2026

AMAZING CUSTOMER SERVICE!
February 7, 2026
Previous review

The professionals at Cycle-Gear Santa Rosa always have my back! They took exceptional care of me and even installed my visor that I seem to break every time I try replacing it myself. Brian went above and beyond as did the other gentleman that was working with him the day I picked it up they made me feel like we're friends or family and I left knowing they got my back! Thanks guys!
KJ Rohnert Park

Date of experience: January 28, 2026
1 review
0 helpful votes
Follow Greg R.
Unfollow Greg R.
Share Review
Report Review

Schuberth Concept helmet purchase
April 24, 2026

I've done business with Cycle Gear prior to this purchase. This time I had been given a gift certificate from JP Cycles which CG had no issues accepting since they're both owned by the same parent company.

I knew I wanted a modular helmet but hadn't chosen anything specific so I went in with an open mind. I received pretty good info from the guy that was helping me but he eventually strayed to help other customers so if I had questions I had to seek out answers.
A little irritating but no biggie.
Their pricing was in line with what i had seen elsewhere so the purchase was made. I had it shipped to the store just in case there were any issues with it and it was all good.
Purchased on Thursday and it was in the store Tuesday I believe, Wednesday at the latest.
Pickup went okay. Still feeling some inattentiveness from the employee but again no biggie.
Overall it was an okay buying experience. I'm sure they'll be getting more of my money down the road.

Date of experience: April 2, 2026
1 review
0 helpful votes
Follow Tim B.
Unfollow Tim B.
Share Review
Report Review

Delivery time
April 24, 2026

If you tell a customer it is in stock online and you can have it shipped to there house in two days. It should not take a week.

Date of experience: April 9, 2026