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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,244
value
14
shipping
8,237
quality
11,531
This company responds to reviews on average within 4 days

Instant Feedback

33,585 reviews

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New Jersey
1 review
0 helpful votes
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Excelente
February 14, 2024

Very good experience… fast and the right items received.

Date of experience: February 13, 2024
Virginia
1 review
0 helpful votes
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February 14, 2024

...

Date of experience: February 13, 2024
Texas
1 review
0 helpful votes
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Great easy get handled, needed something different from what I purchased ordered a Shoie instead and it is exactly what I need, the best quality for a helmet

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Excellent Service
February 14, 2024

Everything was smooth and easy, went and was able to pick up item without any issues!

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Straight forward service
February 14, 2024

I got the kit I needed with no issues, decent price and it works well.

Date of experience: February 13, 2024
Mexico
1 review
0 helpful votes
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All good
February 14, 2024

Good service nice people, used their services for many year, always satisfied

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Battery says agm but Not pre sealed
February 14, 2024

Battery works good just didn't expect to fill a agm battery usually I buy the agm cause I don't have to fill it

Date of experience: February 13, 2024
Washington
1 review
0 helpful votes
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Great team
February 14, 2024

Very helpful. Went above and beyond to help me get just what I needed. Thanks!

Date of experience: February 13, 2024
Washington
1 review
0 helpful votes
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SAM is very insightful and helpful.
February 14, 2024

Excellent, friendly service experience! The store staff is exceptional.

Date of experience: February 13, 2024
Georgia
2 reviews
0 helpful votes
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Very happy customer
February 14, 2024

Great customer service, every time I called I actually got a real person that seemed to answer be able to answer all my questions.

Date of experience: February 13, 2024
Florida
2 reviews
6 helpful votes
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Great buying experince
February 14, 2024

Easy to buy and navigate. Items was delivered on time

Date of experience: February 13, 2024
Nevada
1 review
0 helpful votes
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Little hiccup good experience overall
February 14, 2024

I bought a helmet a while back and the computer system freaked out and canceled the order after it was made staff was super helpful and friendly and we go the problem worked out in the end i got my helmet and i love it

Date of experience: February 13, 2024
Massachusetts
1 review
0 helpful votes
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Needed a helmet
February 14, 2024

Found one I liked tried it on a d ordered one to be shipped to my house

Date of experience: February 13, 2024
Utah
1 review
0 helpful votes
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Cycle Gear is terrific
February 14, 2024

Cycle gear in Draper is fantastic. Knowledgeable, friendly, cool, and super helpful. They really go above and beyond every time I am in the store. Love the huge new space.

Date of experience: February 13, 2024
Texas
1 review
0 helpful votes
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Great customer service
February 14, 2024

Very helpful staff. I went in different days, and every time the staff was very helpful

Date of experience: February 13, 2024
California
1 review
0 helpful votes
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Great price
February 14, 2024

Easy to order online and got delivered on time. For sure going to order again.

Date of experience: February 13, 2024
Illinois
1 review
0 helpful votes
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Positive experience
February 14, 2024

No issues. Timely delivery. Smooth transaction. What more could you ask for?

Date of experience: February 13, 2024
Florida
1 review
0 helpful votes
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New parts
February 14, 2024

Great service and friendly staff...the staff
Is super helpful and knowledgeable

Date of experience: February 13, 2024
Texas
1 review
0 helpful votes
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Dunlop GPR300
February 15, 2024

The tire is good, but it did take a while since UPS lost the first tire. Service at the actual shop was great though.

Date of experience: February 13, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

California
1 review
0 helpful votes
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Great service
February 14, 2024

Ordered a new rear tire online and had shipped to San Luis Obispo location. I brought my rim in at 5:50 pm on a Friday to drop off and the salesman tells me to hang around and he'll knock it right out.

Date of experience: February 13, 2024