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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,177
quality
11,471
This company responds to reviews on average within 4 days

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33,420 reviews

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Minnesota
1 review
0 helpful votes
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Quick and easy.
April 7, 2024

Easy to order. Product arrived in 3 days. Had 1 question, so called and got an answer while on the phone.

Date of experience: March 28, 2024
Pennsylvania
1 review
0 helpful votes
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Nice place
April 7, 2024

A lot of different brands to choose from. Staff very helpful.

Date of experience: March 28, 2024
Massachusetts
1 review
0 helpful votes
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My parts order..
April 7, 2024

It was easy process, found the parts which I needed (tires and sparkplugs) added them to my cart and checked out. A few days later the parts started arriving came in 2 different shipments one UPS, and the other by mail.

Date of experience: March 28, 2024
California
1 review
0 helpful votes
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Helpful, Quick & Professional
April 7, 2024

I went in to look at bike lifts and none were in store to hold our 850 lb bikes so the associate in parts found it, ordered it, I paid for it and it was in a couple days later!

Date of experience: March 27, 2024
Utah
1 review
0 helpful votes
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Finally got it…
April 7, 2024

Ordered a jacket… took a week to ship. They said they would send it overnight on a Thursday... didn't get it til the next Tuesday...

Date of experience: March 27, 2024
North Carolina
1 review
0 helpful votes
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Great hemet fit
April 7, 2024

My helmet fits perfect. Sales person was a great help, knew what I needed right away. Thank you all.

Date of experience: March 27, 2024
Washington
1 review
0 helpful votes
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Stellar
April 7, 2024

Employees were super friendly and went out of their way to help me get what i was looking for

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Visor
April 7, 2024

I am content with the product but it took a extra few day to receive. It did not come in the two day like I was told.

Date of experience: March 27, 2024
Arizona
3 reviews
0 helpful votes
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Helpful people
April 6, 2024

Had a couple concerns with replacing some parts, and worked with an employee to get what I needed along with helpful suggestions.

Date of experience: March 27, 2024
California
3 reviews
2 helpful votes
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Great service
April 6, 2024

Quick and easy ordering with fast shipping.
Have never had any problems with my orders & returns are easy.

Date of experience: March 27, 2024
Texas
1 review
0 helpful votes
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The best place ever!
April 6, 2024

The guys inside the store were super helpful in finding my helmet (what I went in for). I didn't really know my size but the guy that helped me was really knowledgeable and made some great suggestions about which helmet might work for me! Overall a super fun and nice place to go for any of your riding needs!

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Face shield
April 6, 2024

Excellent and knowledgeable assistance about helmets and sizing. Also was informed about return policies.

Date of experience: March 27, 2024
Wyoming
1 review
0 helpful votes
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Cycle gear is a great place
April 6, 2024

Purchased a helmet and headset via the cycle gear website and within my warranty time the headset left ear piece had issues so took a trip to the store and they got a new one order and replaced very quick.

Date of experience: March 27, 2024
Georgia
1 review
0 helpful votes
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No problems
April 6, 2024

Other than the order saying I bought 2 helmets and 2 were delivered when i only ordered 1 and 1 was delivered everything was fine, i was only charged for 1

Date of experience: March 27, 2024
Texas
1 review
0 helpful votes
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Ordered some MX boots through the local Cycle Gear store rather than on my own from home because I wanted to give them credit for their assistance. I feel that the process for ordering in the store could be improved. It took longer that it should and seemed like the sales associate had to jump through some hoops to make it happen. Otherwise, the items were delivered on time and as described.

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
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PARTS
April 6, 2024

It was super easy to order the parts I needed and I received them super fast.

Date of experience: March 27, 2024
New Jersey
1 review
0 helpful votes
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Awesome service however...
April 6, 2024

I can't remember the person's name that helped me but he definitely wanted to make sure I got what I need. The only problem is the item we ordered was not the right one unfortunately.

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Excellent service at the store
April 6, 2024

The manager Jacob helped me to order the part to the store and it was picked up by the shop and installed the same day

Date of experience: March 27, 2024
California
1 review
0 helpful votes
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Nick and Blair were very helpful during the process

Date of experience: March 27, 2024
Arizona
3 reviews
0 helpful votes
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Handlebar bushings
April 6, 2024

Work great, Cycle Gear is very convenient to me as its only a few miles from my house.

Date of experience: March 27, 2024