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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,225
quality
11,519
This company responds to reviews on average within 4 days

Instant Feedback

33,542 reviews

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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Seemless
April 8, 2024

Ship to store worked great. Saved a few bucks and browsed the shop too.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
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Better than JP Cycle
April 8, 2024

Nice that you can pay with Apple Pay! They actually had the product in stocks vs inventory issues!

Date of experience: March 29, 2024
Vermont
1 review
0 helpful votes
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No problems.
April 8, 2024

Delivered to the store as expected. Store mounted and balanced without issues.

Date of experience: March 29, 2024
Virginia
1 review
0 helpful votes
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I called their customer service cause my helmet was stolen fed ex left the box in front of my door at 10:30am I was at work so it sat in front of my house for over 4 overs I have four shelters in a block radius and cycle gear doesn't replaced stolen packages and fed ex won't take my claim cause I'm not the shipper. So I put a claim with my credit card. When I called CG for a waiver of shipper so I can put in a claim with fed ex the customer service agent was super rude and hung the phone on me….

Date of experience: March 29, 2024
Arizona
1 review
0 helpful votes
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I always find what I need,and the staff is knowledgeable. Most important of all, is that if something doesn't work out, I can return it

Date of experience: March 29, 2024
Iowa
2 reviews
0 helpful votes
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.
April 8, 2024

………………………………………………………………………………………………………………………………..

Date of experience: March 29, 2024
Washington
2 reviews
0 helpful votes
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Good deal on new brake pads
April 8, 2024

The old BMW needed new rear brake pads. Easy order, good price, and quick shipping.

Date of experience: March 29, 2024
Alabama
4 reviews
0 helpful votes
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Customer service is above and beyond! Quick shipping and great rates.

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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Thank you
April 8, 2024

The ordering process could not have gone smoother. Received product in a reasonable time after ordering.

Date of experience: March 29, 2024
Virginia
1 review
0 helpful votes
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Excited
April 8, 2024

My husband and I have been shopping on cycle gear for all our stuff. This time I ordered my helmet and it came through the mail pretty quick. I am happy about the site and many options it has.

Date of experience: March 29, 2024
Texas
2 reviews
0 helpful votes
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It was easy to find what I needed and for the price that I wanted to pay. Delivery was prompt and the packaging excellent. I am thoroughly satisfied. I purchased a seat cushion for my Harley Davidson Motorcycle.

Date of experience: March 29, 2024
Texas
1 review
0 helpful votes
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Great prices and employees.
April 8, 2024

They usually have great prices and if you buy clothes you can try them on. The employees are always friendly and love their job.

Date of experience: March 29, 2024
Illinois
1 review
0 helpful votes
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Ordered XL
April 8, 2024

Ordered size XL, what I usually wear. Gloves are very tight, hope they stretch a little. Like the look and feel

Date of experience: March 29, 2024
New Hampshire
1 review
0 helpful votes
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I dropped wheels off to get the tires I had ordered mounted on Tuesday. When I returned on Saturday they still weren't mounted and I waited 1.5hrs for them to get done.

Date of experience: March 29, 2024
California
1 review
0 helpful votes
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Great Startergear
April 8, 2024

Bought a size up and fits great! Really comfortable!

Date of experience: March 29, 2024
Pennsylvania
3 reviews
0 helpful votes
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Yoshimura Exhaust
April 8, 2024

Easy. Didn't take promo number for first time 10% off purchase

Date of experience: March 29, 2024
California
1 review
0 helpful votes
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Great service.
April 8, 2024

When I opened the box from S & S parts, the accessory bag of parts had been opened and the clamps and plugs for the unused ports for the O2 sensors were scattered through the box. The parts bag had been opened before the box was sealed at S & S.

Date of experience: March 28, 2024
Illinois
1 review
0 helpful votes
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Cute but jiggles
April 8, 2024

Has tighter cheek pads than the 2 but it vibrates quite a bit at higher speeds.

Date of experience: March 28, 2024
California
1 review
0 helpful votes
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Great delivery
April 8, 2024

Great delivery very good delivery. Delivery delivered my goods on time.

Date of experience: March 28, 2024
California
2 reviews
0 helpful votes
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Great service, great product
April 8, 2024

Customer service at the store level was great but they definitely need to use a different shipping company, I won't elaborate here but the company (On-Trac) claimed my company was closed at 11:00 on a Thursday, then "attempted" to deliver the next day at 8:00 pm. It took an additional week for them to finally show up.

Date of experience: March 28, 2024