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Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Bought some shoes in the store. Ended up needing a size bigger, but didn't have time to take them back right now. Ordered and shipped the right size, quick delivery, and I will take others back soon as I can.
Been out of riding for 10 years. Maddie and crew were incredibly helpful and fun deal with. Will continue to shop there.
All indication is that this helmet will be awesome. It is so far, I am three rides in…. I will follow up in a few months and several hundred miles….
The only issue I have is not being able to upgrade the firmware in the helmet. The app is telling me that an update is available and no matter what I do, I can not initiate a firmware upgrade.
I ordered the tires from cycle gear on the premises that I was going to get 10% off for signing up for receiving email and text. Once I placed the order it stated I don't get the 10% off due to not my first order. Then I had the tire mounted at the store and I was charged disposal fee a second time. I feel I got ripped off. The store i picked the up at and had them mounted stated they had 24 hour turn around time for mounting when I called. When I dropped my wheels off on Saturday 10 A.M. they said I would be lucky to get them back by Monday
The person that handled my order when i picked it up at the shop was very courteous and efficient. I would order from cycle gear again.
I read mixed reviews on these shoes, but went ahead and purchased since they were in my price range. I am very happy with them and glad I made the decision to buy them.
I ordered fasteners to repair a puig windscreen. Received a 10 pack. All 10 failed, these are rubber mounts with a brass threaded piece inside and a screw. When tightening the brass inserts pulled through the rubber rather than tighten and secure the windscreen
I have made 4 purchases so far, 3 in 2 different stores and 1 online. All have went well. I have had great service while in the Edina and Maple Wood store.
After having my 2000 vintage Kuryakin left-hand rear-view mirror with integrated turn signals part ways landing on my left wrist will riding, it was time to find a replacement. As Kuryakin no longer had this item for sale I did a google search and found Cycle Gear had an almost identical set of Rivco LED Turn Signal Mirrors to update my highly modified 1978 Kawasaki KZ-650 street-strip-show bike which has over 400 K miles on the clock (owned since 1980). I opted for the black finish instead of the chrome and especially like the rear facing indicators embedded in the mirrors.
Found replacement mirror / signal combo just like my Kuryakins, one of which broke off its arm while riding.
We were shopping for a helmet for my spouse. After a couple of hours of exploring all options we found the perfect fit. Unfortunately, there was only one of that size in the store and another customer had laid claim to it. So Travis reached out to another store location and had one shipped for arrival in a few days. They installed the pin lock and cleaned the finger prints off and sent me away with a smile and a membership to RPM.
The floorboards I ordered are perfect & look phenomenal. They were found quickly & ordered by your very helpful employee. I wish I remember his name because he represents your company very well. Thank you for everything.
Great delivery service, I got the wrong item cause im $#*!ed but overall good service.
The staff was kind. My information was put in the computer incorrectly so I missed out on some discounts which was upsetting.
When installing cards speakers in my helmet it took 3 staff members to get it correct. I feel that is a lack of education that should be provided by cycle gear or a cardio rep.
I enjoy shopping at cycle gear as a bike rider enthusiast, but personally love going in into store Physically.
Went to the Bedford Tx. Store although it was very busy on a Saturday morning, The young man Gab took his time to help me with an entry lvl helmet for taking the MFS class and boots. Because I was walking I wasn't able to purchase the items. So I ordered them online.
Gab at the Bedford Texas store was very helpful, although it was on a Saturday morning and VERY BUSY he still took the time to answer my question
Cycle Gear did not stock the Bell Pit Boss helmet that I wanted, but my sales rep was only too happy to order it and have it delivered to my house. It was on time like he said it would be.
I have purchased a few products now through cycle gear, and the products have always been high qu see even dad confirmed that ality, arrived on time, and I have even managed to return to the store. To me, this is excellent customer service.
My experience has been a long one! I finally found my helmet and they had it shipped right to my house. It wasn't the original one I ordered. I had wished I waited as opposed to to originally ordering it on line as they know at the shop the proper fit to order for you. Best to wait till you get there as they can ship anything you need straight to your house once you find the right lid!
Had a great visit to the shop this afternoon searching for a helmet!
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.


Ron
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. We’ll share your comments with our Leadership Team to help us improve. If there’s anything more we can do to make things right, please don’t hesitate to reach out.