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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,255
value
14
shipping
8,294
quality
11,591
This company responds to reviews on average within 4 days

Instant Feedback

33,715 reviews

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Washington
1 review
0 helpful votes
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Staff is always super helpful!
April 19, 2024
Updated review

The staff at Bellevue Cycle Gear is always really knowledgeable and willing to help. That makes shopping here so much more enjoyable. Please send that team my thanks!

Date of experience: April 9, 2024

Good so far!
April 7, 2024
Previous review

Good so far!

Date of experience: April 7, 2024
New York
1 review
0 helpful votes
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Great deal!
April 19, 2024

Very happy with my purchase, fast delivery, would definitely buy again.

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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Online purchase store pick up
April 19, 2024
Updated review

It was as always very good and the staff contacted me in timely matter.

Date of experience: April 8, 2024

Very easy and convenient
October 22, 2023
Previous review

Very easy and convenient

Date of experience: October 22, 2023
Texas
1 review
0 helpful votes
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Great personal attention
April 19, 2024

The store manager at Greenspoint in Houston, Texas personally helped us with our online purchase. We are familiar with store as having been part of the Cycle Gear Racing program in the past.
Excellent service and great prices.

Date of experience: April 8, 2024
Georgia
2 reviews
0 helpful votes
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Why I shop at CycleGear
April 19, 2024

They carry a wide selection of brands, but equally important, they have brick and mortar stores not too far from me, which makes returning an item so much easier.

Date of experience: April 8, 2024
Arizona
1 review
0 helpful votes
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Arai XD- 5
April 18, 2024

Love the new helmet. The fit and finish is second to none. If you want the best adventure helmet on the market then this is the unit for you.

Date of experience: April 8, 2024
Kimberly E. — CycleGear Rep
over a year old

We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates.

Maryland
1 review
0 helpful votes
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Simba was an awesome rep!
April 18, 2024

Simba assisted me with finding the right helmet and gloves, sizing, and was able to get the gear to me before the track day. Highly recommend him when visiting cycle gear for your riding gear!

Date of experience: April 8, 2024
Illinois
1 review
0 helpful votes
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It was easy to find what I needed. The only hicup was when checking out, the page kept reloading over and over. Received the items. Like the glasses but there were two issues. One it is sort of uncomfortable on the nose area as glasses are not flexible in that area. The other is the transitioning of the glasses. During sunlight, they were not dark enough like sun glasses. Work great at night. Didn't have to carry multiple glasses in case of going from sunlight to night. The Helmet is ok. Not my style as it sits bulky. It sits super high on the head. Sizing is different as I'm an XL but had to exchange for a L helmet. Other than that I'm satisfied with the purchase

Date of experience: April 8, 2024
Utah
1 review
0 helpful votes
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Im a new biker. I went to cycle gear to get all of my gear. The employees were very helpful in guiding me in what to get and different options to fit my needs. I ended up wanting a white helmet and they didnt have the specific style I wanted in stock so I ordered it online. I accidentally sent it to the wrong store though but everyone was so willing to work with me and get it figured out! I love my gear- stylish, safe, and excellent quality.

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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Excellent Service
April 18, 2024

The Cycle Gear Was Very Tentative and Thorough With Updates Regarding My Order & When My Order Arrived They Were Able To Help Me Haul The Parts To The Nearest Shop. Awesome Team

Date of experience: April 8, 2024
North Carolina
1 review
0 helpful votes
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Helmet order
April 18, 2024

Saw a helmet that was not in stock at my nearby store. The staff was courteous and helpful in ordering one for my pickup. Helmet arrived to the store in a reasonable time frame and has been satisfactory to my needs.

Date of experience: April 8, 2024
North Carolina
2 reviews
0 helpful votes
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SLOW SHIPPING
April 18, 2024

The helmet is excellent. Overall shipping is slow. You would think for a $900 helmet, you would provide expedited shipping without additional cost.

Date of experience: April 8, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Missouri
1 review
0 helpful votes
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Forcefield EX-K Harness Flite
April 18, 2024

Finding the item that suited what I was looking for took awhile, but that is because I was very picky.
With the help of the reviews on the items I looked at I was able to choose what I needed and I am very happy with what I received.

Date of experience: April 8, 2024
California
1 review
0 helpful votes
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San Jose Store
April 18, 2024
Updated review

Jacob (store manager) does a fantastic job with maintaining availability of product and taking care of the customer - Customer service and attitude couldn't be better.
Thank you,

Date of experience: April 8, 2024

OUTSTANDING SERVICE
February 14, 2024
Previous review

The customer service is great - Jacob is awesome - very helpful and knowledgeable.

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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Good experience
April 18, 2024

Easy to navigate and search and follow my order status with tracking. Only advice I have is that in product pictures, I have to click the link to see other images, where most other sites allow you to scroll or press left/right buttons to navigate through available product images. Annoying, but not a deal breaker.

Date of experience: April 8, 2024
Virginia
1 review
0 helpful votes
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I have now ordered a few different items from Cycle gear and every time has been an easy experience. Whenever I had a question, it was promptly answered. When I wanted to request a refund or exchanged because a jacket didn't fit, they accommodated me. When I called to ensure a part fit my specific model and year of bike, they weren't afraid to tell me they didn't know and got back to me later when they did have an answer.

Date of experience: April 8, 2024
Florida
1 review
0 helpful votes
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"Smooth Shopping Experience"
April 18, 2024

This shopping experience went smooth. I placed the order in the store, upon arrival I was informed by E-Mail and phone call that the products were available for pickup.

Date of experience: April 8, 2024
Arizona
1 review
0 helpful votes
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Adequate
April 18, 2024

Tire selection was limited. Front tire available rear tire was not. Not convenient.

Date of experience: April 8, 2024
Kimberly E. — CycleGear Rep
over a year old

Many events or factors in recent history have an effect on our inventory. We work with numerous distributors and vendors and try to have inventory available or access to inventory. Despite how hard we strive sometimes various products are not readily available. However, we always try to provide the best possible service to our customers and are always happy to try and locate alternatives that might be an option. We’re sorry this has affected you. Please reach out to us at [email protected] or give us a call at1-800-292-5343. One of our Rider Support Representatives would be happy to help you find similar or possibly better alternatives.

California
2 reviews
0 helpful votes
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Amazing Jacket
April 18, 2024

I bought this jacket to ride in cooler/wet weather and it works great keeps me dry and warm in the spring. In the hot summer month take the liner out and stay cool on hot rides

Date of experience: April 8, 2024
Arkansas
3 reviews
0 helpful votes
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Shoping good, fit not so much.
April 18, 2024

Store personnel were very helpful. Helmets have been downsized. My present 5 year old HJC helmet is a large. The Xl in the store was too small. No 2X in the store. The 2X I ordered is also too small. HJC doesn't make a 3X. I'll be returning the helmet.

Date of experience: April 8, 2024