Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of CycleGear

CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


How would you rate CycleGear?
grey stargrey stargrey stargrey stargrey star

CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,255
value
14
shipping
8,297
quality
11,594
This company responds to reviews on average within 4 days

Instant Feedback

33,724 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Victoria U.
Unfollow Victoria U.
Share Review
Report Review

Great products and fast shipping
April 20, 2024

I got my items quickly and everything is what I expected. Great experience

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
Follow Craig S.
Unfollow Craig S.
Share Review
Report Review

Joe Rocket replacement pads
April 20, 2024

Got these pads for a used 2XL Joe Rocket jacket I bought. They fit inside the jacket, only gripe I have is that they are a little small for the pockets, mainly the back protector. It slides to the bottom of the pocket and feels like poor positioning on my back. To correct that I put it in and then put in the original level 1 protector over it. That seems to be keeping the new armor in place.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
Follow RACHEL U.
Unfollow RACHEL U.
Share Review
Report Review

New Bell helmet and goggles
April 20, 2024

Our shopping experience was fantastic. Allison really knows her stuff and when I mentioned a specific color I wanted, she was able to quickly research and find me a helmet that works for me! The delivery of both helmet and goggles was quick.

Date of experience: April 10, 2024
Illinois
2 reviews
0 helpful votes
Follow mark A.
Unfollow mark A.
Share Review
Report Review

New helmet
April 20, 2024

Helmet was perfect, sizing was off (my big head, high crown) local store helped right away got new replacement same day, great service from a new customer. Thx

Date of experience: April 10, 2024
Utah
1 review
0 helpful votes
Follow Brian X.
Unfollow Brian X.
Share Review
Report Review

Easy online ordering
April 20, 2024

This was my second time ordering off the Cyclegear site and was just as good as the first

Date of experience: April 10, 2024
California
1 review
0 helpful votes
Follow David C.
Unfollow David C.
Share Review
Report Review

Great shop
April 20, 2024

Best shop for moto gear and accessories. Always have what I need and shipping times are quick with rpm.

Date of experience: April 10, 2024
Pennsylvania
1 review
0 helpful votes
Follow Phil K.
Unfollow Phil K.
Share Review
Report Review

In-store support was helpful and appreciated. I will likely return for future shopping. The order was placed in the store but the 10% discount for first online/member order was not applied.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
Follow Jason G.
Unfollow Jason G.
Share Review
Report Review

Great staff very friendly
April 20, 2024

We have used this location many times. The staff is always helpful and friendly

Date of experience: April 10, 2024
Oregon
1 review
0 helpful votes
Follow Nikko M.
Unfollow Nikko M.
Share Review
Report Review

I love cycle gear
April 20, 2024

Cycle gear has been the best shopping experience both online and in store

Date of experience: April 10, 2024
Oregon
1 review
0 helpful votes
Follow Steve X.
Unfollow Steve X.
Share Review
Report Review

Efficient process
April 20, 2024

After ordering my gear on line for delivery to the local store, I received an email telling me when my order would arrive. On that day I received another email letting me know my order had arrived. When I arrived at the store, my order was quickly retrieved and I was able to try it on before leaving the store. As it didn't fit, the return was a breeze and another email was waiting for me at home confirming the return.

Date of experience: April 10, 2024
Nevada
1 review
0 helpful votes
Follow Bryan L.
Unfollow Bryan L.
Share Review
Report Review

Rapid delivery
April 20, 2024

Quality service fast delivery good helmet website, easy to navigate

Date of experience: April 10, 2024
Arizona
1 review
0 helpful votes
Follow Riyon E.
Unfollow Riyon E.
Share Review
Report Review

As expected, no surprises
April 20, 2024

The online experience, communication, emails, and tracking info was the same as Amazon. Since that's my general benchmark, they were on par.

Date of experience: April 9, 2024
Washington
2 reviews
0 helpful votes
Follow Matt Q.
Unfollow Matt Q.
Share Review
Report Review

I love than they have parts, I wish the stores had more bike-specific stuff and a broader selection of sizes, but I understand the need to maximize floor space, only stock what moves. Etc..

Date of experience: April 9, 2024
New Jersey
1 review
0 helpful votes
Follow Monica Z.
Unfollow Monica Z.
Share Review
Report Review

Good price
April 20, 2024

Very happy with product and order experience through website

Date of experience: April 9, 2024
California
4 reviews
0 helpful votes
Follow George S.
Unfollow George S.
Share Review
Report Review

Order was as advertised
April 20, 2024

Looked, found what I was looking for. Read reviews, ordered.

Date of experience: April 9, 2024
Texas
1 review
0 helpful votes
Follow Christopher S.
Unfollow Christopher S.
Share Review
Report Review

Almost exactly what I needed
April 19, 2024

Navigating was easy, as was searching the site. I would like to see more than 3 face shield options for my helmet, though.

Date of experience: April 9, 2024
Washington
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

They were very helpful
April 19, 2024

Employees were very helpful and knowledgeable definitely will be back

Date of experience: April 9, 2024
California
1 review
0 helpful votes
Follow Edward M.
Unfollow Edward M.
Share Review
Report Review

Fast and friendly
April 19, 2024

Easy pick up and install of tire was fast. Staff was great.

Date of experience: April 9, 2024
Utah
1 review
0 helpful votes
Follow Kin P.
Unfollow Kin P.
Share Review
Report Review

I love the people and staff in the shop but my gloves were just a little big and I ended up having to return them but I ended up getting some other ones that were perfect that someone at the shop helped me pick out

Date of experience: April 9, 2024
Oklahoma
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Share Review
Report Review

JCruiseII
April 19, 2024

The first employee that (tried) helped us had the personality of a brick.
We went back hoping for a different employee, we got one but not a whole lot better!
We were very disappointed that the JCruiseII did not accept ANY of the discounts cycle Gear offers!
Also disparate for $700 it was not equipped with a PinLock! We were told we'd hav r to order it straight from Shoei!
I emailed Shoei and they responded that the pinLock was available at Cycle Gear,
The employee contacted me and apologized for the confusion, for another $40 he ordered the Pinlock!
We finally got the helmet w/ PinLock and the employee switched out our Sena from our Harley helmet to the Shoei. He had totally different attitude and did a very good job on the switch.
When we're ready for another helmet, Cycle Gear will probably b out last choice!

Date of experience: April 9, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.