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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,243
value
14
shipping
8,228
quality
11,522
This company responds to reviews on average within 4 days

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33,548 reviews

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California
1 review
0 helpful votes
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Cycle gear
May 10, 2024

Cycle gear was very efficient in delivering my order got it way before expected.

Date of experience: April 29, 2024
Texas
2 reviews
0 helpful votes
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Pleased
May 9, 2024

Received what i ordered but didnt realize mounting bracket and bolts didnt come with the breather

Date of experience: April 29, 2024
Arizona
1 review
0 helpful votes
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Easy Peasy
May 9, 2024

Good price, quick free shipping. 'Nuff said! Adding characters as needed to get to 50

Date of experience: April 29, 2024
Washington
1 review
0 helpful votes
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Great experience
May 9, 2024

Nice to have a local bike shop for moto needs. Good deals on their site with fast shipping to their store.

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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Best customer service
May 9, 2024

Appreciate the knowledge and friendliness manager and employees.

Date of experience: April 29, 2024
California
1 review
0 helpful votes
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Both gentleman I worked with were extremely knowledgable and confident in the products they sold. Will be a repeat customer as often as my wallet allows.

Date of experience: April 29, 2024
Montana
1 review
0 helpful votes
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Timely shipping
May 9, 2024

My jacket showed up prior to the anticipated delivery date and fit as expected

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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Great
May 9, 2024

Very friendly staff and knowledgeable. Would recommend for any cycle needs.

Date of experience: April 29, 2024
Oregon
1 review
0 helpful votes
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Staff is helpful
May 9, 2024

I like picking up the item at the store because if the item is incorrect, a return is so much easier than dealing with mailing

Date of experience: April 29, 2024
Michigan
1 review
0 helpful votes
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I found what I needed with ease through cycle gear. The problem is the sizing chart the brand provided, which has convinced me brands do not know what women look like. I was a little stressed due to almost everything being sold out from the sale that was happening that was a timing issue on my part though.

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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Review of 110/70r17 tire
May 9, 2024

Delivery came earlier than expected, and only thing I'd change is to be able to add a make/model/year bike you got to your account so you can see which parts are compatible. It would make shopping for parts alot easier.

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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First time purchase
May 9, 2024

I was nervous ordering my first helmet without trying it on, but I followed the measurements suggestions and when I picked up my helmet it was perfect. The store has tons of merchandise to shop.

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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Always a great selection with great prices!
May 9, 2024
Updated review

For apparel and accessories, CycleGear provides a wide selection of products with prices that are hard to beat. We have purchased 2 pairs of riding boots in the pass year - one in-store purchase and one online purchase and we have been completely satisfied with the selection and the customer service.

Date of experience: April 28, 2024

My go to for riding gear!
May 7, 2024
Previous review

My go to for riding gear!

Date of experience: April 24, 2024
Arizona
1 review
0 helpful votes
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Great Customer Service!
May 9, 2024

I've been a Cycle Gear customer for years (been riding for 56 years). The staff has always been friendly and knowledgeable, and the stores generally have what I am looking for. On this last stop, I was in the market for a light colored mesh armored jacket for summer riding in Arizona. The young lady who helped me took the time to describe the differences between the two jackets I was considering. In the end, I went for the Rev-it Eclipse 2. Good jacket: well made and flows plenty of air. Comfortable and appropriately sized. I have a black mesh and hi-viz mesh (both purchased at Cycle Gear before we moved to Arizona) - each will have their place, but this light gray/silver Rev-it is noticeably cooler in the blazing sun.

Date of experience: April 28, 2024
Georgia
1 review
0 helpful votes
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Jacket and Gloves
May 9, 2024

Promptly received my new gear. Love the new jacket with the built in back pack!

Date of experience: April 28, 2024
South Carolina
1 review
0 helpful votes
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I $#*!ing love you guys
May 8, 2024

Lots of awesome gear at discount prices. Will forever recommend.

Date of experience: April 28, 2024
Illinois
1 review
0 helpful votes
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I was pleased.
May 8, 2024

Overall, it was a very good experience. The only problem that I had was waiting for one of the things I ordered. One showed up on time, the other was 2 to 3 days later. I think it had to do with the postal service.

Date of experience: April 28, 2024
Alabama
1 review
0 helpful votes
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Top notch customer service
May 8, 2024

Ordered through my local Cycle Gear. They contacted me when product I was looking for popped up on the system as being available

Date of experience: April 28, 2024
Nevada
3 reviews
0 helpful votes
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Special tool
May 8, 2024
Updated review

Special tool arrived promptly at local store and they called me on my cellular telephone.

Date of experience: April 28, 2024

Pop up caused annoyance
April 27, 2024
Previous review

Pop up caused annoyance

Date of experience: April 17, 2024
California
1 review
0 helpful votes
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My husband likes it!
May 8, 2024

It was a gift for my husband and he surely love it! He love the material and its inserts. He hasn't use it yet. But the fact that it can be use all weather makes him excited to use it! Delivery was on time too!

Date of experience: April 28, 2024