On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Jimmy at the store in St Louis on Lindberg helped me make the decision to purchase these 2 jackets and the back protector. Jimmy is most certainly a valuable employee. Hats off to Jimmy
Fast, simple, and arrived in great conditions. No issues with the process.
Navigation easy. Wanted to find a couple of items on sale for Memorial Day. The pants I purchased were only available in regular length. Yes, the pants are a little long however they fit nicely. I was quite impressed with the fit in the hips, thighs and buttocks. Other than the length, it was like the pants were tailored just for me. No problems with the knee or hip armor alignment. Great pants. I followed the sizing chart to the "T". I am 5'4" and 120 # (I am used to wearing a size 6) and the chart measurements recommended a US 8. And as I said earlier, they fit like a glove.
Speaking of gloves, I also purchased a pair of Bilt gloves (black and pink). Again, the sizing chart was spot on. The gloves feel great.
Helped me find which product was best for me and got it ordered and delivered quickly
Perfect fit for bright sunny days. Better appearance of my helmet. Safer operation of my motorcycle.
Mirrored gold visor looked exactly as I had expected and was in new condition even as an open-box clearance item. I had it shipped to my nearest cycle gear store and received regular, timely email updates as it shipped and was delivered and ready for pickup. Wasn't able to pick it up right away after delivery, so I gave Cycle Gear a call to let them know I had an item waiting and my projected day to come get it- they told me no rush and when I did swing by they knew my exact order as soon as I offered my name. The staff member was even sure to double check that it would fit my helmet model. Very happy with the product and the process.
Easy online shopping. Call to Woodbury store was handled in polite, courteous manor. Great service. Product arrived quickly.
This was our first time to your store and we had a great experience. Melissa was knowledgeable with the stock at Cycle Gear and helped track down the equipment we needed.
We are happy to share our experience with our motorcycle friends.
It was simple and the website was easy to use we will purchase again
I was looking for what I believe to be THE best helmet on the market, there are many quality helmets available, however I was looking to spend good money for a product that will help save my life in a accident or unscheduled dismount while riding. Safety is paramount when riding in my humble opinion I always try to buy the best that I am able to afford when shopping. I decided to go with Arai, my second choice was Shoei, but I digress... as I was shopping no one seemed to have my size in stock, and I was getting very frustrated to say the least. Cycle Gear had not only the helmet I was looking for, but they had it in my size! It was a return, ten percent off to boot, yeah, so I pulled the trigger made the purchase. Within a couple of days it was at my door, the helmet fits perfectly and I am very happy with my purchase, I will certainly make future. Purchases with Cycle Gear.
Received the item I purchased on time and as expected. I will purchase from here again.
I ordered wrong sized boots online and they took in store return for ease and convenience also got a new set that fit great!
All around great helmet, great service. Helmet fit was on par, and the staff moved my Sena from my Neotec to the Bandit
Love the ease of navigating the website and finding the right product with prompt despatch and delivery experience. Thank you CycleGear!
Great choices and ease of navigating the portal makes Cyclegear my favourite destination for MC gear. Regards
One of the four items that Cyclegear listed as in stock turned out not to be available, and the rest of the order took an extra week to arrive, even though the site claimed it would ship within 2 to 3 days.
Pinlock was ordered on Saturday and supposed to deliver by Tuesday. Actually showed up on Friday, 2 days too late to use on the trip that I had bought it for.
Great Experience. No Issues. Product was exactly what I was looking for.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the issue with our estimated shipping times. We try to be accurate unfortunately many factors can change these estimates. We thank you for your feedback.