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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,261
value
14
shipping
8,397
quality
11,695
This company responds to reviews on average within 4 days

Instant Feedback

33,994 reviews

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Texas
2 reviews
0 helpful votes
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Helpful saleslady great product
July 5, 2024

Visited the Lewisville store and couldn't find exactly what I wanted but the salesperson found in a warehouse and I ordered it.

Date of experience: June 25, 2024
Nevada
1 review
0 helpful votes
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Helmet Shopping
July 5, 2024

Was impressed with service received after myself and spouse went to shop for helmets, tried many models and have to say so far happy with what received.

Date of experience: June 25, 2024
North Carolina
1 review
0 helpful votes
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Seems good
July 5, 2024

First time running these brand tires. So far, so good. They are stickier than the oems... time will tell how long rhey will last.

Date of experience: June 25, 2024
New York
1 review
0 helpful votes
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Agent was helpful
July 5, 2024

Chat agent helped me quickly decide. 10% discount was easy to apply. Happy to pick it up and save shipping. I was told by my friend who installed them that they were very good brake pads.

Date of experience: June 25, 2024
Pennsylvania
1 review
0 helpful votes
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Useless helmet
July 5, 2024

Purchased a new 3/4 helmet which needed a shield. Cycle Gear rep placed order but the shield received did not fit the helmet. Because the package was opened to determine if the shield fit it couldn't be returned. Total waste of money

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Florida
1 review
0 helpful votes
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Parts Suzuki katana
July 5, 2024

Bought parts thru them. Quick and easy to deal with. Got striaght to buisness. Found my part that I needed. He got it ordered. Part was a match

Date of experience: June 25, 2024
Massachusetts
1 review
0 helpful votes
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Cycle bag
July 5, 2024

Was easy to navigate and find the product I was looking for. Ordering was easy and delivery was smooth and quick.

Date of experience: June 25, 2024
Oregon
1 review
0 helpful votes
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Shopping was easy
July 5, 2024

Fast, easy navigation, clear text description. The sizing chart was misleading. Ordered shoe size but to small for my feet. Wanted to exchange could not had to return.

Date of experience: June 24, 2024
Arizona
2 reviews
0 helpful votes
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Tires came quickly
July 5, 2024

The tires are very fast and quick delivered. They were exactly what I ordered.

Date of experience: June 24, 2024
Greenland
1 review
0 helpful votes
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No issues, fast shipping and great riding gear. I will be ordering more riding gear and bike parts from CycleGear. Thank you

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Bad First Order Experience
July 5, 2024
Updated review

Price difference, as well as the associates in the store not having any experience or information on the items. The package arrived damaged as well, with the product missing an earphone. Not a great experience.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2024
Kimberly E. — CycleGear Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos, Please reach out to us at [email protected], give us a call at 877-792-9455, or utilize our live [email protected] so we can assist you and make this right.


Price difference
June 18, 2024
Previous review

Price difference.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Eveyone at the San Marcos shop were great, helpful, and gave excellent service. Installing my product (Puig Windscreen for Yamaha Bolt) was a bit of a chore as the mounting brackets did not exactly line up with the screen but thankfully the material was flexible enough to mount it to the bike.

Date of experience: June 24, 2024
Colorado
1 review
0 helpful votes
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I went in to get a tired replacement and when I got the tired back I received it with the thread going the wrong way. I had to make another trip to get it fixed with no sort of compensation for a simple procedure that shouldn't have happened. This mistake cost me an extra day and two hours of the next day to go fetch, plus the mounting and maintenance of the rest of the bike for the day.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 24, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.

Tennessee
2 reviews
0 helpful votes
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Great service
July 4, 2024

Product was delivered to the store. The package was slightly crushed by the carrier the helmets were not damaged.

Date of experience: June 24, 2024
New York
1 review
0 helpful votes
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Cycle Gear Purchasing
July 4, 2024

This was the first time I ordered directly rather than going to my local store. I'd still prefer dealing with the local store as they employ locals and pay them a decent salary which is good for our neighborhood but I wanted these boots in a hurry.

Date of experience: June 24, 2024
Washington
1 review
0 helpful votes
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Performs as advertised
July 4, 2024

Performs as advertised. Hope I don't ever actually need it.

Date of experience: June 24, 2024
South Carolina
1 review
0 helpful votes
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You put the title on it no
July 4, 2024

Cycle Gear personal were very helpful in every way. I could not have asked for anything better. So professional.

Date of experience: June 24, 2024
California
1 review
0 helpful votes
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Great service, great product
July 4, 2024

I had great service at my local shop, and fast delivery of the size jacket they had shipped to me.

Date of experience: June 24, 2024
Tennessee
1 review
0 helpful votes
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Great help!
July 4, 2024

Cycle gear associate help me get the right brake pads for my bike. Excellent service every time I go in.

Date of experience: June 24, 2024
Connecticut
1 review
0 helpful votes
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Cycle gear ct
July 4, 2024

The girl who works there may be Chinese was wonderful and ful of knowledge she was hands on and went above and beyond to help

Date of experience: June 24, 2024