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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,262
value
14
shipping
8,400
quality
11,698
This company responds to reviews on average within 4 days

Instant Feedback

33,996 reviews

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Tennessee
2 reviews
0 helpful votes
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Great experience
July 6, 2024

Cycle Gear was a great experience! Friendly staff that was very helpful and accommodating had to order what I needed and it was shipped and received quickly!

Date of experience: June 26, 2024
Washington
1 review
0 helpful votes
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Liked the service!
July 6, 2024

Great experience, great salespeople and the mail people were good and the product was what I wanted.

Date of experience: June 26, 2024
Texas
1 review
0 helpful votes
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Vented Armour jacket
July 6, 2024

Just what I need to protect myself riding but can't handle the heat of a leather jacket in Texas heat.

Date of experience: June 26, 2024
Arkansas
1 review
0 helpful votes
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Rear Spools
July 6, 2024

Spools did not fit even though the website stated it does...

Date of experience: June 26, 2024
Kimberly E. — CycleGear Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at [email protected] or give us a call at 1-800-292-5343. And reference this review. Please include further details regarding your shopping experience/issue.

Florida
1 review
0 helpful votes
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Crg levers
July 6, 2024

Ordered them came fairly quick got a call and picked them up items are just like topics thanks again!

Date of experience: June 26, 2024
Arizona
1 review
0 helpful votes
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Excellent Gloves!
July 6, 2024

The staff at Cycle Gear were extremely helpful in helping me to get the gloves I wanted; and the proper fit. The color(s) I wanted weren't currently in stock... so we ordered them, and they were delivered to my home in just a few days. Perfect.

Date of experience: June 26, 2024
California
1 review
0 helpful votes
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Cycle gear purchase
July 6, 2024

Excellent customer service from the Pleasanton store location. I was debating over 3 different phone mounts and they were super informative and honest. Very satisfied with my purchase.

Date of experience: June 26, 2024
Washington
1 review
0 helpful votes
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R10 Helmet
July 6, 2024

Item was in stock and price was fair along side the discount I received.

Date of experience: June 26, 2024
Massachusetts
1 review
0 helpful votes
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No Indian Motorcycles Allowed
July 6, 2024
Updated review

I purchased a new back tire for my 2021 Indian Challenger Limited. I was notified when it was received by the store, so I took my rear wheel in to get the new one installed and balanced as the store advertises for $30 if you purchase it from Cycle Gear. Which I did. It took a while to install and balance. When they brought it out to me, I was informed that they would never do another install for an Indian motorcycle. The reasoning was that he said in order to get the bead to seat, he had to inflate to 160 PSI which he said was dangerous. I would agree that inflating to that PSI probably would be dangerous. What I don't know, is did he try lubricating that rim and bead with soapy water in order to make it more slippery in order for the bead to seat? I'm not sure what procedure one would use in that case, but it is disappointing to know that Cycle Gear will no longer mount tires on either of my Indian Motorcycles, even when I buy the tire from them. Very disappointing to say the least.

Date of experience: June 26, 2024
Kimberly E. — CycleGear Rep
over a year old

Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.


Great service and prices
June 25, 2024
Previous review

Great service and prices.

Date of experience: June 15, 2024
Alabama
1 review
0 helpful votes
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Sedici Podio Jacket - White
July 6, 2024

Purchased on Saturday, received on Tuesday. Great experience.

Date of experience: June 26, 2024
New York
1 review
0 helpful votes
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The Albany Store
July 6, 2024

Every time I go into this location, I find the staff to be knowledgeable about the products and services. You obviously hire motorcycle people to work here! Not typical in today's market. I've ordered parts from this location and they come quickly. Thanks.

Date of experience: June 26, 2024
Georgia
1 review
0 helpful votes
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Packing issue
July 6, 2024

I ordered a rear axle kit, the box was loosely packed so the contents were jumbled around on the inside, breaking out of its plastic seal and some smaller parts were all over the box, product wasnt damaged but some bubble wrap or more of the brown paper could have kept the smaller box from being bounced around in the bigger box

Date of experience: June 25, 2024
Indiana
1 review
0 helpful votes
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Defiantly ordering again!
July 6, 2024

I'm getting all my gear so I can start riding soon and I was weary on ordering something because I didn't know how the sizes ran. But it's true to size and it was a perfect fit and great quality! I'm about to order some more gear!

Date of experience: June 25, 2024
Washington
1 review
0 helpful votes
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Awesome
July 6, 2024

The tires I ordered came pretty quickly. They also did a great job with mounting the new one's on.

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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The shipping process is fast and amazing. The local store near me are amazing with wonderful service

Date of experience: June 25, 2024
Ohio
1 review
0 helpful votes
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I got it all
July 6, 2024

I had stuff coming from all over the country. But by the end of the week, I received everything I had ordered. Nothing was damaged or lost. Everything fit on the motorcycle where it was supposed to.

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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Icon Stormhawk boots
July 6, 2024

Went to store, no selection of boots but am going to try by online anyway, took a week to get but worth the wait..

Date of experience: June 25, 2024
Florida
1 review
0 helpful votes
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Quick and easy. Just wish there was more of a selection of over pants. However, the jacket I bought is breaths great and was definitely needed for this hot summer while providing protection.

Date of experience: June 25, 2024
Connecticut
1 review
0 helpful votes
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Great service
July 5, 2024

Came in a asked about helmet sizing, got all the answers I needed, was allowed to try on all the helmets and spend some time walking around the store. Found the one that fit best for me and put on order the color I wanted. Came in quicker then expected and picked it up no issues

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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Well package and item came as described. The ordering process was quick and efficient. I wish they would honor the 10% military discount online. (Only 5% for online).

Date of experience: June 25, 2024