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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,426
quality
11,724
This company responds to reviews on average within 4 days

Instant Feedback

34,053 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Description wrong
July 8, 2024

Helmet size listed as 59-60 on the website, It was 58-59 actual size marked on helmet. I need a 60, it was too tight.

Date of experience: June 28, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Iowa
1 review
0 helpful votes
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It was great!
July 8, 2024

Employees were nice and helps save me money and helped me find the right equipment

Date of experience: June 28, 2024
Wisconsin
1 review
0 helpful votes
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Missing Parts
July 8, 2024

Half the fasteners were missing from the centre stand. I called and spoke to a service rep, and they approved a return, but I don't know what's happening with the process. The part was received three days ago, and there are no updates on my order online. No one has reached out, and I don't know if they're refunding my money or sending a new part.

CycleGear attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
Kimberly E. — CycleGear Rep
over a year old

We are sorry you had this experience we will be contacting you to help get your issue resolved. We see your order was refunded in full to your original form of payment on 6/28.

California
1 review
0 helpful votes
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Happy
July 8, 2024

Happy with my order and all season jacket i purchased cant wait to wear it

Date of experience: June 27, 2024
North Carolina
1 review
0 helpful votes
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Always excellent service.
July 8, 2024

I love Cycle Gear. Local shop and online. Keep my local store and peeps please.

Date of experience: June 27, 2024
Washington
1 review
0 helpful votes
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Surprisingly fast shipping
July 8, 2024

Order came in super quick and very well packaged. Seriously my exhaust was in two boxes inside of a box, inside of another box! Cycle gear is the best, and the rewards program paid for itself like two purchases ago for me.

Date of experience: June 27, 2024
Michigan
2 reviews
0 helpful votes
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Easy peasy
July 8, 2024

Easy process for gifting to family via online process and usage

Date of experience: June 27, 2024
Virginia
1 review
0 helpful votes
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Great helmet!
July 8, 2024

This helmet was a steel. I love the quality components like metal fasteners. It is a little snug but even with my speakers installed it's not unbearable. I love all the vents because it gives adequate air flow for my hot head. It does increase noise but that's too be expected. Great and easy chin strap. The only thing I don't like is the challenge to open the visor. I like to ride with just the tinted visor unless going over 60.

Date of experience: June 27, 2024
California
2 reviews
0 helpful votes
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I finally convinced my wife to passenger on the back of my motorcycle, so it was time to get her a helmet. The first salesperson was not very impressed with my wife's lack of knowledge about picking the right size helmet. He ended up just walking away leaving us to fend for ourselves.
The second salesperson was much better and helped fit my wife with a new Shoei RF-1400.
The helmet had to be delivered, I had it sent to CycleGear with the plan to add a Sena com system. Upon my return, I was greeted by the same Salesperson who had failed us on the original visit. He declared that he was unable to help me with the Sena product because he was a Cardo person. (we wanted the mesh capabilities because I already had one) So CycleGear lost that sale to Amazon.

Date of experience: June 27, 2024
Kimberly E. — CycleGear Rep
over a year old

We are sorry you experienced this from one of our team members. Please know that we take feedback about our staff very seriously and have passed your feedback on to the store leadership.

Sweden
1 review
0 helpful votes
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Easy
July 7, 2024

The whole process was very professional. I would referred you to my friends. 😎

Date of experience: June 27, 2024
Arkansas
2 reviews
0 helpful votes
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The staff seem to take all the time required for you to find just what you're looking for.

Date of experience: June 27, 2024
Texas
2 reviews
0 helpful votes
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Fit My Needs
July 7, 2024

I purchased a Shoei Neotec3 helmet in January, a waste of money. I tried to make it work, but I missed the return period and decided to try the Sedici Sistema II and it fit my needs.

Date of experience: June 27, 2024
Pennsylvania
1 review
0 helpful votes
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Friendly staff that knows how to help
July 7, 2024
Updated review

I went in for a helmet I ordered. The one I ordered was too small, but staff was able to do a return as store credit and I chose a helmet from their rack that was my size that I was very pleased with. Also bought a jacket for my daughter and all worked out perfectly.

Date of experience: June 27, 2024

The web page would not allow me to fill in my credit...
June 27, 2024
Previous review

The web page would not allow me to fill in my credit card security code. I had to refresh the page 3 times. I filled in the rest of my info and when I clicked check out, it took me to the beginning asking me to sign in even thought i was doing a guest check out. I had to go through all that all over again. Happened last night when I bought a helmet.

This is likely the last time I shop on this site.

Date of experience: June 17, 2024
Georgia
1 review
0 helpful votes
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Great good price! Will buy more tires from y'all very happy.

Date of experience: June 27, 2024
Ohio
1 review
0 helpful votes
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Booyah
July 7, 2024

Boots found, boots no in store. Order boots, boots come. Wear boots. Boots good

Date of experience: June 27, 2024
Georgia
1 review
0 helpful votes
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A very knowledgeable crew!
July 7, 2024

Had a few questions on full face helmets and one of the staff members had very good understanding of each style of helmet which pointed me in the right direction for better comfort on longer rides.

Date of experience: June 27, 2024
New York
2 reviews
0 helpful votes
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Great
July 7, 2024

The product came in great condition and fast definitely buying more

Date of experience: June 27, 2024
Massachusetts
1 review
0 helpful votes
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I like the product. I like the customer service. The sales representative was very knowledgeable. Understood what I was looking for. Very helpful. Remember me from past purchases made me feel like family.

Date of experience: June 27, 2024
Ohio
1 review
0 helpful votes
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Goldwing brake pads
July 7, 2024

Called cyclegear bolingbrook
Guy on phone was so nice and helpful but explained had to order in store
Guy at store ordered and had sent free to house we received in 2 days
Pads were correct and we'll use cyclegear again

Date of experience: June 27, 2024
New York
2 reviews
0 helpful votes
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I love being able to go into the physical store and actually see the stuff and talk to people.

What I don't love is seeing that I could have ordered the same product from RevZilla, which would have come from the same warehouse and same company at the same price,but I might have gotten some ZillaCash with it.
Still, can't complain. Appreciate the service!

Date of experience: June 27, 2024