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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,239
value
14
shipping
8,177
quality
11,471
This company responds to reviews on average within 4 days

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33,427 reviews

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New York
2 reviews
0 helpful votes
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Great Customer Service
July 22, 2024

The employee was great, knowledgeable and took his time to explain sizes, what was in stock and what were other options since my helmet is older. Everything came in on time and as expressed.

Date of experience: July 12, 2024
Georgia
1 review
0 helpful votes
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So. I'm a big boy. 5'8" 250lb. I know may waist and my inseam. These are sold by sizes like large, extra large, etc. I ordered a 2XL short. I wear a 2XL shirt. No chance of wearing them. I need to loose like 20 pounds to have a shot at it. I want to lose the weight. So i'll hang onto these. Right now, however, they just sit on my dresser. Sizing things when your not the perfect shape is not easy, fun, nor consistent. If there was a chart to help you figure fitment i never saw it.

Date of experience: July 12, 2024
Georgia
1 review
0 helpful votes
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N/A
July 22, 2024

My experience was great. I ordered my product online because it wasn't available in the store.

Date of experience: July 12, 2024
North Carolina
1 review
0 helpful votes
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Knowledge Stafff
July 22, 2024

Staff were helpful and knowledgeable about the products they were selling. It's nice that most of the workers also ride.Although they didn't have what I originally went to the location for, they had an good understanding of both the product I wanted and the completely unrelated item I ended up buying.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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AWESOME PRODUCTS AND SERVICE
July 22, 2024

I had purchased some gloves at a nearby store and then dropped one at work and the staff threw it away so I had to buy a new pair. While I was not happy having to spend another $150 after wearing them only one time I realized they were the best gloves I'd used so broke down. I ordered online and shipping was fast and I even got a slight discount so saved a couple bucks!

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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I've never had an unpleasant or negative experience at CycleGear.

Date of experience: July 11, 2024
South Carolina
1 review
0 helpful votes
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Always helpful
July 22, 2024

Cycle gear is the go to shop on m area and I always find what I need and help to find what I need as a new rider. Both locations that I have visited never fail me

Date of experience: July 11, 2024
Wisconsin
1 review
0 helpful votes
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Decent product for price
July 22, 2024

Ordered a replacement windscreen lock for my helmet. The part came quickly, and when I went to install it to replace the broken piece I thought I broke it. However it was fine it's just the parts aren't as exact as they should be and required finesse to get it back to its place.

Date of experience: July 11, 2024
West Virginia
1 review
0 helpful votes
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Easy
July 22, 2024
Updated review

Easy process, as usual from Cycle Gear. On time delivery never fails.

Date of experience: July 11, 2024

Super easy
April 7, 2024
Previous review

Super easy

Date of experience: March 27, 2024
Pennsylvania
1 review
0 helpful votes
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Good
July 22, 2024

Good great grand spectacular fabulous beautiful amazing wonderful great beautiful amazing beautiful great amazing great wonderful great

Date of experience: July 11, 2024
Kansas
1 review
0 helpful votes
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Nah
July 21, 2024

Dont have time im just gonna blah blah blah cuz i wanna make sure you see that i got my order in the mail

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Brake pads
July 21, 2024

I ordered brake pads for my Harley online and had them delivered to my local Cycle Gear store to save on delivery fees. They arrived on time and I picked them up. My experience was as I expected.

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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Easy to order
July 21, 2024

Ordering was an easy experience, quick delivery, quality product for a reasonable price.

Date of experience: July 11, 2024
Oregon
1 review
0 helpful votes
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Helmet visor base plates, not functioning properly. In-store sales person ordered me the special parts, and then installed them for me quickly, and efficiently when they arrived. Couldn't be happier my very expensive helmet now functions the way it should.

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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The best, fastest experience one could ask for! Thank you!

Date of experience: July 11, 2024
Massachusetts
1 review
0 helpful votes
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So many options online!
July 21, 2024

My only wish is that there was more selection in the stores. I wear half or 3/4 helmets and selection in store is pretty limited. Was able to try on the brand to confirm shape but had to go online for the style and hope that the fit would be similar. Thankful it was!

Date of experience: July 11, 2024
Tennessee
1 review
0 helpful votes
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This was great
July 21, 2024

The people at Nashville Cycle gear were great! Rob was amazing help and put my helmet and products together. He was very patient with us.

Date of experience: July 11, 2024
Washington
1 review
0 helpful votes
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Quick delivery
July 21, 2024

Purchased a tank bag for my T7! Works perfect. Also purchased a larger windshield that just doesn't work well for my height.

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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Bought tires for in store install
July 21, 2024

Working with the trainee to order the tires was time consuming and stressful as he ordered two front tires and I needed to get him to correct the order.

The tire arrived several days a part and when the front arrived I showed up with my wheel and was told they could not install it until the following Monday (4 days later) I left the wheel while I looked for other options.
I came back the next day and picked up the wheel and tire to take it to a different installer. When my rear arrived on Monday I dropped off my wheel just to be told that the guy that does tires is out and won't be in until Tuesday. I called on Tuesday to see when I could pick up the installed tire and got the manager who explained to me how he did not have his installer in that day but he would have someone in Wednesday and would call me before lunch when he knew he would have someone in to install the tire. On Wednesday I did not receive a call and when I called for status I was told it would be at least another day and that he would not call me back with an update so I would need to call them the next day.
I called back an hour after that call to get my wheel and tire brought up to the front of the store so I could pick them up and take them to another installer. When I arrive the two visible employees were talking to a 3rd person and no one turned around to see who arrived or to acknowledge me until I knocked my wedding ring on the counter to get their attention. On the plus side he did carry my wheel and trie to the car.

Date of experience: July 11, 2024
Texas
1 review
0 helpful votes
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The employees were amazing, they set up my cardo and informed me how a pinlock worked. They added my pinlock after asking if I wanted it as well. Diego was amazing!

Date of experience: July 11, 2024