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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,113
quality
11,407
This company responds to reviews on average within 4 days

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33,198 reviews

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Missouri
1 review
0 helpful votes
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Love cycle gear
July 20, 2024

Cycle gear and the staff have been so good to me. I love the bike night and sense of community everytime I walk in the store.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Sedici Strada 3 helmet purchase
July 20, 2024

Went to the White Plains NY store,I tried a few different helmet brands and settled on Sedici Strada 3. I had the helmet shipped to my house because they didn't have the color I wanted in stock. It took about a week for the helmet to arrive. I haven't had a chance to ride with it yet. Overall I am pleased with the transaction.

Date of experience: July 10, 2024
Wisconsin
3 reviews
0 helpful votes
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Great service!
July 20, 2024

Always Great! Great Tire Pirelli rosso 4 shipped to store in 5 days, They called me and I brought the rim to the store the next day it was ready!. The three young men deserve kudos they did exactly what they said they would these days that's five stars. This coming from a guy who has been Ridin' since 1968, Thanks again.

Date of experience: July 10, 2024
New Hampshire
1 review
0 helpful votes
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Had a good experience didn't feel pressure to buy. Chad was knowledgeable and answered all our questions

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
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New motorcycle helmet
July 20, 2024

Went into the store in Allentown and was helped by an associate. This was our first time purchasing a helmet. Tbe store did not have what we wanted in color and size so they ordered it online.
Very helpful.

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
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Didn't fit
July 20, 2024

Ordered from another store. It came in and didn't fit. It was a gamble. They gave me a return and I bought something else.

Date of experience: July 10, 2024
Virginia
1 review
0 helpful votes
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Cycle Gear - Bilt Amped Jacket
July 20, 2024

Item description matched. This jacket runs a little small but it fit me. Great quality!

Date of experience: July 10, 2024
Georgia
1 review
0 helpful votes
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Keep inventory in stores
July 20, 2024

I was pretty satisfied with going to shop in the store and found some stuff that I needed. The employees were very nice and helpful. They were knowledgeable in the products sold because they are riders themselves which I appreciate. Products were organized to a point where most people could easily find them. The problem comes when wanting to find specific products though, throughout the gear I found that there's only a handful of different brands to try on for different items and none of them were what I or the others that I brought into the store were looking for. It seemed that only the lower dollar items were stocked in the store and the higher priced (which I was looking for) ones could only be found online. I understand that keeping pricey items out of stores keeps revenue from dipping but some of the riders would be more inclined to buying high dollar items if the could try them on before buying especially since that's our protection when we ride.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Awesome experience. Joe helped us find exactly what we needed and went above and beyond to look for some shields. They didn't have in stock by searching the Internet to see if we could get them.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Awesome
July 20, 2024

I ordered fork seals online for my 98 Honda shadow ace they came in sooner they said they would be and had them delivered to my house and they fitted perfectly

Date of experience: July 9, 2024
Oregon
1 review
0 helpful votes
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Great company.
July 20, 2024

I always buy my gear and tires at Cycle Gear. Great prices and service. Highly recommend.

Date of experience: July 9, 2024
Georgia
1 review
0 helpful votes
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Perfect I loved it
July 20, 2024

It was fast and the item was perfect and it came fast in the mail and I will definitely order again

Date of experience: July 9, 2024
Washington
1 review
0 helpful votes
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Awesome!
July 20, 2024

Got all our items on time and they were better than expected!

Date of experience: July 9, 2024
Nevada
1 review
0 helpful votes
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Good gear and Shipping
July 20, 2024

As always, Cycle Gear has a good selection and makes it easy to get products you can't find in local stores.

Date of experience: July 9, 2024
New Hampshire
2 reviews
0 helpful votes
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These Web GoreTex boots from Alpinestars are good quality. I bought some of the original series of this boot >15 years ago, and after many many miles of riding in heat, rain and snow, they were looking pretty worn. Still without holes, mind you, but they showed the many years of use. In spite of this, they were still comfortable and (mostly) waterproof. I bought another set of the same boots because they are comfortable, last, and offer good protection without looking like a walked off the motorcross track.

Date of experience: July 9, 2024
Ohio
1 review
0 helpful votes
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Phone mount
July 20, 2024

Always helpful and friendly service at CycleGear in Novi, MI. Didn't have a case in stock that fit my phone so they ordered one to my house.

Date of experience: July 9, 2024
New York
1 review
0 helpful votes
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First Timer
July 19, 2024

I'm a new rider, so this was my first time at the store. Sales people were knowledgeable & friendly and helpful.

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Easy ordering
July 19, 2024

It's always super easy to order form CG. Shipping is pretty quick and I'm not not satisfied

Date of experience: July 9, 2024
Idaho
1 review
0 helpful votes
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Very good experience
July 19, 2024

Ordered three pairs of tires. Arrived earlier than expected. Had them mounted. Finished five days earlier than estimated.

Date of experience: July 9, 2024
Texas
1 review
0 helpful votes
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Excellent price, fast shipping
July 19, 2024

I love buying products from cycle gear. Returns are great if needed, products ship fast.

Date of experience: July 9, 2024