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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,263
value
14
shipping
8,407
quality
11,705
This company responds to reviews on average within 4 days

Instant Feedback

34,005 reviews

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North Carolina
1 review
0 helpful votes
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I was looking for a Helmlink for my Icon Ultraflite and it was backordered.

I placed my email on the list to be notified when back in stock.

I got an email with a link to follow to order the item when it was back in stock. Shipping and delivery took less than 7 days.

Date of experience: April 21, 2026
Texas
1 review
0 helpful votes
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Tire Install... awesome
May 1, 2026
Updated review

Tire ordered online and shipped to store - arrived quickly, and always happy to pay to have the tire mounted; saves a lot of grief. Cycle Gear is a good shop with a lot of inventory at fair prices.

Date of experience: April 21, 2026

Should recommend the tube that goes with the tire...
April 20, 2026
Previous review

Should recommend the tube that goes with the tire... make things easier. Also, having my bike on file does not seem to recommend parts for it. Just sayin.

Date of experience: April 10, 2026
Georgia
2 reviews
0 helpful votes
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Great experience
May 1, 2026
Updated review

Fast shipping and just good company to buy from. Guys are awesome in person and on the phone. Website is easy to maneuver and find what you want.

Date of experience: April 21, 2026

Easy to use website
April 24, 2026
Previous review

Easy to use website. Quick shipping and easy to find what I'm looking for

Date of experience: April 13, 2026
3 reviews
0 helpful votes
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A new tire
May 1, 2026
Updated review

I had to purchase a new tire for my motorcycle. The guys at my local store were great. Very helpful. I asked to see the old tire so I could figure out what happened. They saved it so I could look at it.

Date of experience: April 10, 2026

A new helmet
September 12, 2025
Previous review

I ordered a new helmet online. The numbers from the size chart matched my current helmet. It was a different brand than what I currently have. When I got the new helmet it was too small. I had to return it. I just wish the size chart info had been accurate so I don't have to order something multiple times to get it to fit.

Date of experience: August 19, 2025
1 review
0 helpful votes
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Mostly positive
May 1, 2026
Updated review

Good value on the cycle covers. I bought 2 so I could get free shipping. Delivery was a bit slow. Perhaps more distribution locations would help?

Date of experience: April 21, 2026

Bummed that the promo code is not eligible for this...
April 19, 2026
Previous review

Bummed that the promo code is not eligible for this purchase

Date of experience: April 9, 2026
Kuwait
1 review
0 helpful votes
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​I wanted to reach out and express my sincere gratitude for the incredible service I received.
​I had been searching everywhere for a specific part that was out of stock or completely unavailable on every other website I checked. Honestly, I was starting to lose hope until I found it right here on your platform.
​Not only do you have an unbeatable inventory of hard-to-find parts, but the delivery speed was also exceptional. My order arrived much faster than expected.
​Thank you for being a reliable resource when others couldn't deliver. You have definitely earned a loyal customer!
​Best regards,
Ali

Date of experience: April 21, 2026
California
1 review
0 helpful votes
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I did receive my order
May 1, 2026
Updated review

My order, that was listed as "in stock" and had "free 2-day shipping", took 8 days to reach my home.

Date of experience: April 20, 2026
Kimberly E. CycleGear Rep
15 hours ago

Ivan
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.


The option to skip the RPM cash should be placed earlier...
April 20, 2026
Previous review

The option to skip the RPM cash should be placed earlier in the ordering process

Date of experience: April 9, 2026
1 review
0 helpful votes
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It ended up not working but it was an easy process.
May 1, 2026
Updated review

I ordered an item and it was delivered quickly. It did not fit my needs but it was what I ordered. I returned it to the local cycle gear and was refunded my expense quickly.

Date of experience: April 13, 2026

So far so good, the item I require is ordered and that...
April 19, 2026
Previous review

So far so good, the item I require is ordered and that process was without hassle

Date of experience: April 9, 2026
1 review
0 helpful votes
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I am really happy with these items, I hopew you continue to stock this brand and keep the pricing budget friendly

Date of experience: April 20, 2026

Everything is easily accessed and checkout was quick
April 20, 2026
Previous review

Everything is easily accessed and checkout was quick

Date of experience: April 9, 2026
1 review
0 helpful votes
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Very good. Received a pick up call the same day they came in. Staff was good very personable and gave good instruction on how to remove old bars and install new bars

Date of experience: April 20, 2026
Nevada
1 review
0 helpful votes
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Services you can trust.
April 30, 2026

Took advantage of the guys at Cycle Gear Reno as they installed my Cardo units in both of my helmets, changed out my tires, and activated my Yuasa AGM battery.

Date of experience: April 20, 2026
1 review
0 helpful votes
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Great Customer Service
April 30, 2026

Cycle Gear has proven to have quality products, gear and as well as knowledgeable staff. I was assisted by Deejay which made the process of finding gear simple.

Date of experience: April 20, 2026
1 review
0 helpful votes
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Satisfied customer
April 30, 2026
Updated review

Reasonable price. Got it fast. = happy customer that will continue to choose cycle gear for all things motorcycle

Date of experience: April 20, 2026

Great price and options wish shipping was faster
April 19, 2026
Previous review

Great price and options wish shipping was faster

Date of experience: April 9, 2026
1 review
0 helpful votes
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Smooth sailing
April 30, 2026

Found the product I wanted. Shipped in a timely manner. Had to return due to wrong size. The return process was easy and I had the right size shipped to me. No issues.

Date of experience: April 20, 2026
Ohio
1 review
0 helpful votes
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Motor mount success
April 30, 2026

This front motor mount fit right in and functions perfectly. Shipping took just a few days and customer service at pickup was a breeze and very pleasant.

Date of experience: April 20, 2026
1 review
0 helpful votes
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More Great Service from Cycle Gear
April 30, 2026

Another order placed, shipped and received quick. Thank You CG

Date of experience: April 19, 2026
1 review
0 helpful votes
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Great experience
April 30, 2026

I've shopped with cycle gear for a while; whether it be physically in store or online it's always been an amazing experience and I highly recommend them for your motorcycle and gear needs.

Date of experience: April 19, 2026
1 review
0 helpful votes
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Trust worthy
April 30, 2026
Updated review

Have purchased numerous items from Cycle Gear and each shopping experience has been great. The product is as stated in description and each item is great in quality and performance.

Date of experience: April 19, 2026

Easy to find products that you're looking for
April 18, 2026
Previous review

Easy to find products that you're looking for.

Date of experience: April 8, 2026
Oregon
1 review
0 helpful votes
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Great customer service
April 29, 2026

Always great customer service with Matt at the Portland location.

Date of experience: April 19, 2026
California
1 review
0 helpful votes
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Great Staff
April 29, 2026

Even though my old BMW garage find had twenty year old tires, the counterperson was able to convert the old style tire sizes to new ones and ordered a new set of dunlops that arrived at my house the next day.

Date of experience: April 19, 2026