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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,151
quality
11,445
This company responds to reviews on average within 4 days

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33,264 reviews

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Idaho
1 review
0 helpful votes
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Helmet repair
November 11, 2025

I went in to Cycle Gear to buy a new helmet, which I did. But it was pointed out that I could also get the parts to repair the visor latch mechanism of my old helmet. I ordered those parts and that helmet is now fixed. I'll be swapping back and forth between the two helmets, but I was expecting to have to just toss the old one out.

Date of experience: November 1, 2025
New York
2 reviews
0 helpful votes
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Consistently efficient
November 11, 2025
Updated review

Products (leather vest & helmet shield wash) were packaged and delivered separately. They were both wrapped well and delivered on time. As per usual when I order online from here!

Date of experience: November 1, 2025

Super easy, barely an inconvenience
June 22, 2025
Previous review

Super easy, barely an inconvenience.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
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Terrible
November 11, 2025

Not good. Rear tire is old 2022. Pathetic you actually sold such an old tire. It's all about profit. Will never purchase another tire from cyclegear.

Date of experience: November 1, 2025
Kimberly E. — CycleGear Rep
5 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Connecticut
4 reviews
0 helpful votes
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Satisfied
November 10, 2025
Updated review

New bike, requires new weather protection gear. Went to store Try it on full length rain suit. Realized I would never be able to do that standing on the side of the road. So I purchased a rain jacket. They didn't have my size in the color I wanted, so I ordered it on Monday it arrived at my house Wednesday. No extra charge, great service as always.

Date of experience: October 31, 2025

Had the item I needed, fast and easy
October 30, 2025
Previous review

Had the item I needed, fast and easy

Date of experience: October 20, 2025
Oregon
1 review
0 helpful votes
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Great service with my RPM membership
November 10, 2025
Updated review

Ordered a new helmet for my wife and the 2-day shipping was excellent. Helmet was perfectly packaged and arrived without issue. This experience keeps me returning for more products.

Date of experience: October 30, 2025

Easy, great selection and good deals as RPM member
September 5, 2025
Previous review

Easy, great selection and good deals as RPM member

Date of experience: August 25, 2025
Georgia
1 review
0 helpful votes
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Online order
November 10, 2025

Got my first helmet and gloves at the store in Chattanooga they were really helpful, let me try on the jacket I was looking for in store. Ordered it online from cyclegear 2 weeks later and it got here in 2 days I'm very happy

Date of experience: October 30, 2025
Georgia
2 reviews
0 helpful votes
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Sedici helmets
November 9, 2025

Helmets had to be ordered, was told 2 day delivery that turned into 4, cutting our dead line for trip too close. Guys there installed out headsets and got us on our way quickly.

Date of experience: October 30, 2025
Minnesota
1 review
0 helpful votes
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.
November 9, 2025

...

Date of experience: October 30, 2025
Tennessee
1 review
0 helpful votes
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Smooth experience
November 9, 2025

Free ship to home option was a great feature. They didn't have my item in stock, but shipping to home with a single in store experience was almost as good. Staff was attentive and helpful. I will shop here again.

Date of experience: October 19, 2025
California
1 review
0 helpful votes
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Very Helpful, Great Eexperience
November 9, 2025

My order came into the store and I was notified immediately. The guys and gals at the shop were very helpful and I don't think I could have had a better experience.

Date of experience: October 23, 2025
California
1 review
0 helpful votes
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Great Service
November 8, 2025

Went into Cycle Gear for my wife. She needed new adventure pants. We could not find the correct size so we had to order them. The team at Cycle Gear came through again. Great place for motorcycle gear, great service and always friendly

Date of experience: October 29, 2025
Illinois
1 review
0 helpful votes
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Red Baron Goggles - Toylike and cheap
November 8, 2025

When I recieved the box with the Red Baron goggles they were much lighter then I expected and when I took them out of the box felt them in my hand they feel very toylike and cheap. I bought these over the same from Amazon thinking they were of a lower quality. It feels like a China product off Temu. But shipping was fast and the box with the goggles came in was well packed. The Kriga L18 bag was of great quality.

Date of experience: October 29, 2025
California
1 review
0 helpful votes
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Thank You
November 8, 2025

Es una tienda que tiene muchos productos de alta calidad, precios accesibles. Es muy grato ir a comprar cualquier producto. Muchas gracias.

Date of experience: October 29, 2025
Alabama
1 review
0 helpful votes
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Everything went smoothly
November 8, 2025

This place is off of the shop. I only did a order online at the store. Also helped me with card numbers that I needed and they are a lot of fantastic people.

Date of experience: October 29, 2025
California
1 review
0 helpful votes
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Exhaust
November 8, 2025

I ordered the exhaust, and in a couple business days it showed up. Great packaging and shipping speeds. Easy to find on the website aswell

Date of experience: October 29, 2025
Illinois
2 reviews
0 helpful votes
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Good Experience
November 8, 2025

I went to the store to purchase the gloves but they did not have my size. Thy ordered for me in the store and had them shipped to my house with free shipping.

Date of experience: October 29, 2025
New York
1 review
0 helpful votes
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Good selection of products
November 8, 2025

Went to the store. Since the size was not available, they promptly ordered it from the online store. Shipping time could've been better.

Date of experience: October 29, 2025
Oregon
1 review
0 helpful votes
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Efficient
November 8, 2025

Had to order a new voltage regulator/rectifier for my bike. Super easy to navigate the website to find the right part, verify the part number, and order it. I expedited shipping but the part got here very quickly and shipping communication was great.

Date of experience: October 28, 2025
South Carolina
1 review
0 helpful votes
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Only experts
November 7, 2025

The guy working there was 11/10 knew everything and anything I needed to know and I was there for around two hours just because I wanted to buy so much I didn't know what to decide on. Even then the guy I was working with helped me decide when I couldn't!

Date of experience: October 8, 2025
India
2 reviews
0 helpful votes
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I have been using Axial block for a long time and have been the best protective gear in market and cycle gear delivers them flawlessly

Date of experience: October 29, 2025