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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,152
quality
11,446
This company responds to reviews on average within 4 days

Instant Feedback

33,311 reviews

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Tennessee
1 review
0 helpful votes
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Happy with my purchase
August 13, 2024

I bought a new Nexx helmet with 3/4 face shield and another sun shield that pulls down. It is light and allows lots of air circulation for the hot summer months.

Date of experience: August 3, 2024
California
1 review
0 helpful votes
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Came quick!
August 13, 2024

Product as expected. Order came quickly! Quality product.

Date of experience: August 2, 2024
Michigan
1 review
0 helpful votes
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HJC Smoked face shield
August 13, 2024

The girl at the front counter in the store in Novi ordered the shield for me.

Date of experience: August 2, 2024
Virginia
1 review
0 helpful votes
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Nice pants. Good fit.
August 13, 2024

Pretty easy. Price was right. Nice pants. Good fit. Nice knee armor. Would have been good to have hip pads as well.

Date of experience: August 2, 2024
Pennsylvania
1 review
0 helpful votes
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Fantastic experience with all the help they gave me, pointers, and patient as well to explain everything to me(a beginner rider). Would recommend to anyone!

Date of experience: August 2, 2024
Rhode Island
1 review
0 helpful votes
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Website price discrepancy
August 12, 2024

I reached out to representative about the issue and it was resolved very quickly and satisfactory.

Date of experience: August 2, 2024
North Carolina
1 review
0 helpful votes
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Best prices, prompt delivery
August 12, 2024

Ordered a pair of tires-- CycleGear had the best prices and shipped right away. They got in a couple days ago and look great

Date of experience: August 2, 2024
Missouri
1 review
0 helpful votes
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Shipping
August 12, 2024

Change the 24/7 shipping on delivery, I paid an extra 35 for it and it doesn't even come the next day. I waited the normal time 3-4 days and I paid. I ordered on Monday around 2pm expecting it Tuesday and ended up getting it Thursday. I even called and was told it's actually not even next day delivery it just gets shipped out the next day and it doesn't get in route until the carrier gets it and takes it out. So, I would either take that off the site because it's not actually next day shipping or reduce the price or actually ship it out the next day.

Date of experience: August 2, 2024
Kimberly E. — CycleGear Rep
over a year old

We do apologize. We do apologize there was a issue with the shipping of your package.We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Colorado
1 review
0 helpful votes
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Awesome service
August 12, 2024

Had a great experience, the young man that helped me was awesome.

Date of experience: August 2, 2024
New Mexico
1 review
0 helpful votes
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Nice jacket
August 12, 2024

Just like every online shopping experience. Wide selection.

Date of experience: August 2, 2024
Maryland
2 reviews
0 helpful votes
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Made Life Easy
August 12, 2024

While Cycle Gear didn't have the front brake pads I needed in stock, the clerk was very helpful in placing an order for them. She informed me they would arrive at my house in 48 hours (which they did) and the product was spot on. Sorry that I forgot her name, but would like to give her a big shoutout.

Date of experience: August 2, 2024
Tennessee
3 reviews
0 helpful votes
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Santi66rr
August 12, 2024

I had a wonderful experience you could filter the page to whatever you need is any cycle gear?

Date of experience: August 2, 2024
Washington
1 review
0 helpful votes
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Klim k5 2 pants
August 12, 2024

I ordered them at the store so that they could have them shipped to the store in case I needed to exchange for another size. Which is easier than having them delivered to the home. And if you are out riding, might as well stop by.

Date of experience: August 1, 2024
Tennessee
1 review
0 helpful votes
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Bad fit on pants!
August 12, 2024

To small to my regular Levis (same size) The back was cut way to low and had plumbers crack
Standing straight up?

Date of experience: August 1, 2024
New York
1 review
0 helpful votes
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New back tire
August 12, 2024

Tire arrived quickly and for a great price at my local cycle gear store

Date of experience: August 1, 2024
Ohio
1 review
0 helpful votes
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Good shopping filters and handy to return to the store
August 12, 2024
Updated review

CycleGear is great to shop from because of their extensive filters for products (size, features, ratings, etc). And then it's great to be able to return things to the store if they don't fit.

Date of experience: August 1, 2024

Good product filters, good reviews
August 7, 2024
Previous review

Good product filters, good reviews

Date of experience: July 28, 2024
California
1 review
0 helpful votes
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Honest review
August 12, 2024

I had a few simple questions and the woman on the phone was very courteous and got me all the information and parts that I needed! Great experience overall.

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Found what I needed
August 11, 2024

The item I was looking for was not in stock, but quickly found in the computer. Very helpful

Date of experience: August 1, 2024
Virginia
1 review
0 helpful votes
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Always a let down
August 11, 2024

I've tried shopping at my local cycle gear in Richmond since they opened, and every time I've visited, I've felt disappointed either by the products or the service. This time was no different. CycleGear brags on their ability to mount tires, and at one point it was a walk-in service. I had several friends who had used it and raved about it, but I prefer doing it myself. However, I've been working long shifts and had a big ride planned for the weekend and figured I'd kill two birds with one stone, and have the tire shipped to store and get it changed when I picked it up. I was promptly let down when I picked it up by the fact that it's now a 2+ day wait to have a tire changed and it's "when they have time" as the employee told me. I ended up doing it myself anyways and wasting time and gas driving 2 hours out of my way to visit the store. It's a mistake I won't continue making

Date of experience: August 1, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.

Florida
1 review
0 helpful votes
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Great service
August 11, 2024

Great service, still need to put thr shield on the helmet, but it should be great.

Date of experience: August 1, 2024