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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,157
quality
11,451
This company responds to reviews on average within 4 days

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33,346 reviews

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North Carolina
1 review
0 helpful votes
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How it should be
September 1, 2024

Great over all experience, delivered fast and no damages. I will definitely be buying more things from this seller

Date of experience: August 22, 2024
Florida
2 reviews
0 helpful votes
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Unprofessional expeience
September 1, 2024

Was to receive a 10% discount and was denied for some ridiculous reason

Date of experience: August 22, 2024
Texas
2 reviews
0 helpful votes
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The online shopping was easy with a large selection of parts to choose from. Ordering and shipping was simple and affordable.

Date of experience: August 22, 2024
Washington
1 review
0 helpful votes
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Great
September 1, 2024

The staff helped pick out a helmet from the in store selection. They insured proper fit then ordered the color we wanted that was not in stock. It only took a couple of days to arrive. In store shipping was free and it was easy to pick up.

Date of experience: August 21, 2024
South Carolina
1 review
0 helpful votes
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FedEx delayed again.
September 1, 2024

All I ordered was a front tire. Was supposed to be here on the 14th and FedEx struck again. They delayed and delayed the delivery until the 19th when it showed it was at the facility right down the road. Kept swapping from out for delivery to operational delay. Other than that Cycle Gear is great lol.

Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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Tire repair kit
September 1, 2024

Received on time. Packaged ready to go. Hope I never have to use it, but if I do sure it will plug and fill tires as designed.

Date of experience: August 21, 2024
Utah
2 reviews
0 helpful votes
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Great Service
August 31, 2024

I was able to find the tire I needed, shipping was fast and as expected.

Date of experience: August 21, 2024
Oregon
1 review
0 helpful votes
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18" rim strip
August 31, 2024

It came in a timely manner and it worked well for my 18" spoked motorcycle rim.

Date of experience: August 21, 2024
Mexico
1 review
0 helpful votes
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.
August 31, 2024

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Date of experience: August 21, 2024
Pennsylvania
1 review
0 helpful votes
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Store Staff are Great!
August 31, 2024

The man who helped me was very knowledgeable and very patient with all of my questions as a new motorcycle rider.

Date of experience: August 21, 2024
Indiana
1 review
0 helpful votes
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August 31, 2024

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Date of experience: August 21, 2024
California
1 review
0 helpful votes
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Awesome customer service
August 31, 2024

Nick at the Plano location was very helpful when choosing a new helmet for my head shape. I explained the issues I was having with my current helmet and told him some preferences without regards to cost. He pointed me in the right direction and still showed me multiple options rather than upsell me. He really cared for how the helmet felt and made sure I was confident in my decision prior to purchasing/ordering.

Date of experience: August 21, 2024
Kentucky
1 review
0 helpful votes
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Worked just like I expected
August 31, 2024

Bolted right up. No hardware was supplied but I have a lot of hardware laying around.

Date of experience: August 21, 2024
Georgia
1 review
0 helpful votes
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Online Order
August 31, 2024

I ordered a replacement kit to attach my cardo to my new helmet. Items received in a timely fashion.

Date of experience: August 21, 2024
South Dakota
1 review
0 helpful votes
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Great items
August 31, 2024

With a large selection and fast service, it was an easy choice to purchase from CycleGear.

Date of experience: August 21, 2024
Arkansas
1 review
0 helpful votes
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Sedici pinlock visor
August 31, 2024

Fits perfect and works like a charm. Very easy to install. Thank you

Date of experience: August 21, 2024
Pennsylvania
1 review
0 helpful votes
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Helmet delivery
August 31, 2024

Was fast and easy delivery. No issues with the condition or contents.

Date of experience: August 21, 2024
Ohio
1 review
0 helpful votes
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Piece of Mind
August 31, 2024

I needed two items for a trip to Colorado from Ohio, but I went on vacation to Florida. I usually go to the nearby store in Ohio, but didn't have time. I made the online purchase and it was delivered in a day or two and I had what I needed for my trip out west. Fast, easy, and just as described! Cycle Gear has been fantastic for me.

Date of experience: August 21, 2024
Arkansas
1 review
0 helpful votes
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Bets hamlet I have put in this price range. The inside is very soft. Waiting to see how tell the top of my head and cheeks break in. But as a helmet as a whole it's very good quality and definitely worth the money especially on sale as of time of purchase.

Date of experience: August 21, 2024
Michigan
1 review
0 helpful votes
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Qualify pair of pants.
August 31, 2024

Easy way to pay and very quick delivery had them with in 2 days.

Date of experience: August 21, 2024