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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I usually use a full helmet when riding. I wanted a 1/2 helmet to use during my visit to Ocean City for Bike Week. I found a reasonably priced helmet on the CG website. Helmet arrived quickly and in time for my vacation.
Went to order part from store and told me I could not do that anymore and had to order on line which took a week! In the past i would order from store and would be there the with in 2 days or less! What happened to the fast service!
The service is very good, they respond quickly for any situation that arises.
Easy to navigate, the final price was what They said it was and the order was shipped and tracked for delivery
I received the item promptly and I am very pleased with the quality of the product.
I ordered the Biltwell "Gringo" Helmet. I have other helmets from Arai and Bell and the Biltwell compares nicely. The red color is really a great match to my Triumph Scrambler paint. It fits well and I look forward to wearing it for many years to come.
Super Great workers! Great service!
The materials are in good shape
Grateful for the service provided, everything was very smooth.
Tim has gone above and beyond w service, knowledge and experience. 5 stars!
If you have limited information go to these guys they are willing to help you.
Always a good experience dealing with cyclegear. Service is fast and the selection of products with variety of pricing.
Ordered my new Arai Signet-X and was surprised by the speed of delivery. Great to have my latest Arai!
Excellent website & product selection. I am also a frequent shopper at your retail location and appreciate these making product available for periodic purchases when waiting for delivery via a website purchase does not meet my needs
I followed the directions to measure my head and ordered the size it corresponded with and it fits just perfectly! Love the strap feature with a snap set it and forget highly recommend this helmet
Description accurate, great price, fast shipping would do business again
We went to a cycle gear store to try them on the sale guy was awesome literally tried four different sizes for me and two for the old lady normally I am a XXL I had to order the 5XL and the old lady is usually a XS she ordered SM
Olivia is amazing! She has great customer service, knows what's perfect for the customer and isn't a pushy salesperson. She took extra time to explain everything and was just fantastic to work with. The only reason I gave 4 stars on delivery time was because of Fed Ex and not CycleGear!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The store can still order the item for you. Unfortunately if the item is not readily available in one of our warehouses we do have to get it from the vendor. We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.