Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great service and merchandise. Freindly team members, very knowledgable about product and store layout!
The handlebars I ordered were excellent quality. The shipping time was very good and the price was the same as the competitors.
I went to a shop out of town because we are very limited in Moto store options where I live. I went in a couple of times to try on various gear and helmets. The employees were very helpful and super friendly. I didn't feel like they cared more about making sales than making sure I was a happy, educated and well protected rider. They helped me find how to get the helmet I wanted and also helped give me advice on multiple other items I had been looking into. Definitely keeping Cycle Gear as a top choice for shopping for moto items. I do wish they carried a little more options for female attire but I also understand there's a LOT less of us out there.
Received the helmet as expected. Shipping was quick. The folks at the Cherry Hill NJ store were great.
The tires I bought showed up within a week in great condition, and the store was very easy to navigate
Ordered at the store because I didn't like the in-stock color.
I signed up for the membership which includes free 2 day shipping. It took 4 business days to receive.
Helpful staff and expedite service pricing was reasonable even the issue with exchange. No problem quick and respectful.
We have not been able to find parts for his bike for a long while but we found them with Cycle Gear!
I was sold on the Cycle Gear membership partially because of the free 2-day shipping that comes with it. I've made SEVERAL online orders and not a single one has even been close to 2 day shipping. They've all been at least a week. Very disappointed.
Got what I ordered in a timely manner. Quick shipping good packaging as well.
I got a helmet I like for a reasonable price. It's exactly what I wanted
The item I wanted was not in stock so Ryan ordered it for me. It was delivered in less than 24 hours. Great job!
I paid for next day delivery and I received my order four days later very disappointed!
This shop has been extremely helpful with selecting the right gear to get me started with the hobby. They are friendly and give expert advice. Anything that they do not have in stock at the store, I have ordered right there to ship to my home very quickly. Top service experience.
Ordered a helmet for a friend and with the size chart provided in the product description the helmet fit perfect plus the fast delivery was spot on.
Had my items in stock at a great price and was shipped incredibly fast and was at my door in days!
Everything went great. They just did not ship it on time but that's OK. It was a great experience.
Answer: Your local dealership will almost inevitably be superior to CycleGear, in every respect. The reason for that is your local dealership will cease to exist if they don't offer their customers the service, support, and products that they are looking for. You might not find it on the shelf right then, but every dealership has the ability to order in what you want and they will price it fairly, because they know that you can go elsewhere. These internet retailers need to be put out of business, by us. All we have to do is shop locally.
Answer: There's nothing legit about the website. They have stores in many different cities around the US, but their customer service is almost as bad in-store, as it is from their corporate call center and internet department.

