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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,157
quality
11,451
This company responds to reviews on average within 4 days

Instant Feedback

33,339 reviews

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Minnesota
2 reviews
0 helpful votes
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Excellent product, right price and timely delivery. From start to finish, the whole online delivery experience was perfect.

Date of experience: September 12, 2024
Illinois
1 review
0 helpful votes
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Good experience.
September 22, 2024

Easy to find exactly what I was looking for and peruse other optional

Date of experience: September 12, 2024
South Carolina
2 reviews
0 helpful votes
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Bilt Techno 3
September 22, 2024

I bought a Bluetooth helmet... Very pleased with the helmet & seller.

Date of experience: September 12, 2024
Indiana
1 review
0 helpful votes
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I love this place!
September 22, 2024

I received great customer service at the Merrillville store and find the website pretty easy to navigate. Will be back for more gear.

Date of experience: September 12, 2024
California
1 review
0 helpful votes
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Awsome
September 22, 2024

Very good. Everything was easy to find. The website was very easy to navigate. I found my items right away.

Date of experience: September 11, 2024
California
1 review
0 helpful votes
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Top notch customer service
September 21, 2024
Updated review

Made the exchange of race suit for a different size quick and painless.

Date of experience: September 11, 2024

Excellent customer support
August 9, 2024
Previous review

Excellent customer support

Date of experience: July 30, 2024
Pennsylvania
2 reviews
0 helpful votes
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Helpful courteous experience
September 21, 2024

KOP staff couldn't have been more helpful in ordering/paying in store for shipment directly to home. Also had time to just talk bikes. Never felt hurried. Good experience overall.

Date of experience: September 11, 2024
Idaho
1 review
0 helpful votes
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Easy process. Fast shipping.
September 21, 2024

Finding my exact tire was actually quite a pain in the butt. When I entered the specifics, the search yielded countless tires that did not match my query. Only after clicking on 20 or thirty options did I find what I was looking for. Having said that, after I finally found the right tire the process was a piece of cake, as usual.

Date of experience: September 11, 2024
Oregon
1 review
0 helpful votes
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Great options. Great pricing.
September 21, 2024

N/A I don't want to answer this and publish words to the website.

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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I love my new jacket and the ordering/pick up process was super easy!

Date of experience: September 10, 2024
Tennessee
1 review
0 helpful votes
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Tires
September 21, 2024

Ordered 2 tires for my vintage Suzuki because they had the sizes needed. Received fairly quickly and mounted/balanced the next day

Date of experience: September 10, 2024
Louisiana
2 reviews
0 helpful votes
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Riding pants
September 21, 2024

Easy to navigate with plenty of items in stock. Checkout was quick and easy. Unfortunately, after receiving the Alpinestars riding pants I ordered, the size conversion chart wasn't even close to the size I thought I would need. Thankfully I was able to return the item to a local cycle gear store were with the assistance of a great staff I was able to get into a pair that fit properly. I normally wear a size 34 pants which converted to a size large, I ended up exchanging them for a pair of XXL after trying several pair on. Big difference.

Date of experience: September 10, 2024
Arkansas
1 review
0 helpful votes
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AGV Pista RR Iridium
September 21, 2024

This is hands down the finest motorcycle helmet I've ever bought. Expensive, but worth every dollar. Riding a hypernaked at triple digit speed & this helmet just cuts the wind. Is the wind noise an issue? Yes. That's why they include ear plugs. Having just come back to riding from a violent crash resulting in a TBI, I'm no longer squeamish about dropping almost $2k for a lid. The carbon fiber is gorgeous & pictures don't do it justice. The iridium is quite subtle. I also love that it came with a clear visor installed as well as a smoke visor. Swapping them out is too easy. This helmet literally hugs my head. I haven't messed with the 360 system because it just feels good where it's at. But it essentially allows a customized fit within the shell moving the padding.
I know it's expensive & there's other options that are just as capable. But, I was wearing a $300 modular helmet when I crashed. We face just as great, if not greater danger than MotoGP riders, but most only buy basic gear. I'll wear what the pros wear from now on.

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Great product!
September 20, 2024

I had no difficulties as these items were easy to order and exactly as advertised.

Date of experience: September 10, 2024
Nevada
1 review
0 helpful votes
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Quick shipping, great products
September 20, 2024

Love the helmet and boots. I have other TCX boots and this second pair is really nice. The Iron Workers womens riding jeans really don't seem to be made for women. Disappointed with the jeans but I am modifying them to work. The back gaps A LOT, and the legs are really tight. I am 5' 3" 110 lbs and it seems crazy these are big in the waist and tight in the legs. Apparently the designer never had a real woman try them on. The knee protection that came with the jeans were worthless, couldn't bend my leg, couldn't get them out of their pocket. Other than that, I like my helmet a lot, and I really like the boots.

Date of experience: September 10, 2024
Tennessee
1 review
0 helpful votes
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Great overall
September 20, 2024

Very good sale price, prompt shipping, quality merchandise. That's a bingo!

Date of experience: September 10, 2024
Texas
2 reviews
0 helpful votes
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Good service
September 20, 2024

The online ordering was easy, predictable and efficient for me.

Date of experience: September 10, 2024
Wisconsin
1 review
0 helpful votes
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Accurate product
September 20, 2024

Good product and this one shipped fast. No issues at all and happy with turn around time

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Fantastic!
September 20, 2024

Jeff was very helpful in making sure I got the size, color, and options I wanted in a helmet for me and my wife. He also told me about the rewards program, which saved me even more money. Very excited and can't wait to be a more frequent customer. Will definitely be back!

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Sprocket fit my MTS 950. Decent Price
September 20, 2024

Ordered front sprocket for 2020 950. Was nervous as I saw that duc changed part numbers but it fit and arrived only 2 days late.

Date of experience: September 10, 2024