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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,162
quality
11,456
This company responds to reviews on average within 4 days

Instant Feedback

33,369 reviews

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Maryland
1 review
0 helpful votes
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Good overall
September 17, 2024

Great selection, got here on time, sizes fit good. Has good variety.

Date of experience: September 7, 2024
Tennessee
1 review
0 helpful votes
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Better than online
September 17, 2024

I looked at prices online for tires for my bike and then went to the store, which was cheaper and had about the same time of shipping. Will definitely purchase again

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Harley
September 17, 2024

Awesome service it came earlier then intended was suprised

Date of experience: September 7, 2024
Texas
1 review
0 helpful votes
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Looks great
September 17, 2024

Bedford cycle gear is a great place with very noticeable people help you what you need and what but try to push you to get stuff you don't need

Date of experience: September 7, 2024
Illinois
1 review
0 helpful votes
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My One Stop Shop
September 17, 2024

Everyone at the Wade Hampton location in Greenville, SC were very knowledgeable and made me feel confident in my purchase.

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Great experience!
September 17, 2024

No complaints here! Quick delivery of the items ordered and they showed up as expected.

Date of experience: September 6, 2024
Ohio
2 reviews
0 helpful votes
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Mirrors
September 17, 2024

Everything was excellent, look forward to seeing what else I could get for my motorcycle in the future.

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Helmet
September 17, 2024

Josie and her team always go the extra mile to help! Great job team Bakersfield

Date of experience: September 6, 2024
Wyoming
1 review
0 helpful votes
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New back tire
September 16, 2024

It came in time however it was too big for them to mount it. I had to take it somewhere else. To get it mounted. No big deal

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Tires
September 16, 2024

Great service and delivery of tires😁
Continued good service as usual

Date of experience: September 6, 2024
New York
1 review
0 helpful votes
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Awesome job
September 16, 2024
Updated review

One of the best I have ever had. I will not go anywhere else they are great

Date of experience: September 6, 2024

Awesome job
September 5, 2024
Previous review

Awesome job

Date of experience: August 26, 2024
Oklahoma
2 reviews
0 helpful votes
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Delivered on time
September 16, 2024

Delivery was as promised. Staff at the location were helpful, as always.

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Perfect
September 16, 2024

I'm very happy and I will go to cyclegear again and recommend to everyone

Date of experience: September 6, 2024
Louisiana
1 review
0 helpful votes
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Great Jacket!
September 16, 2024

Very easy to get what you want. Just make sure you measure correctly.

Date of experience: September 6, 2024
New York
1 review
0 helpful votes
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Great People
September 16, 2024

The staff are always friendly and eager to help. Quite knowledgeable.

Date of experience: September 6, 2024
Massachusetts
1 review
0 helpful votes
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So good I ordered multiple devices
September 16, 2024

This place always has what I need—easy shipping and when (if) needed easy hassle free returns.

Date of experience: September 6, 2024
Pennsylvania
1 review
0 helpful votes
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Decent Product and Service... But...
September 16, 2024

Per title... decent but unimpressive product and better than average service and delivery.

Date of experience: September 6, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Pennsylvania
1 review
0 helpful votes
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My first time purchasing any motorcycle gear, ordered online and a few items I had to return/exchange so I went to the nearest store location. Like the title says, cool staff, quality service, great products! Will definitely continue shopping there.

Date of experience: September 5, 2024
New York
1 review
0 helpful votes
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A great helmet hunting experience
September 16, 2024

The helmet selection at the store was amazing! The employees were very helpful with suggestions when I told them what I wanted in a helmet and the installment of the Bluetooth unit was quick and works well.

Date of experience: September 5, 2024
Washington
1 review
0 helpful votes
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Online ordering
September 16, 2024

Easy and a painless process. Definitely recommend and would do again

Date of experience: September 5, 2024