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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,156
quality
11,450
This company responds to reviews on average within 4 days

Instant Feedback

33,328 reviews

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Florida
1 review
0 helpful votes
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Great price & fast shipping
September 28, 2024

Great price & fast shipping. Thanks for the quality experience with my order.

Date of experience: September 17, 2024
California
2 reviews
0 helpful votes
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Pretty big yourh
September 28, 2024

I bought these for my granddaughter, but they were huge. They actually fit my adult son.

Date of experience: September 17, 2024
California
1 review
0 helpful votes
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Cycle gear employees have always heloed me out immensely, especially when in dire need of a tire change. They go above and beyond to help people! Thank you!

Date of experience: September 17, 2024
Illinois
1 review
0 helpful votes
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Bilt helmet
September 28, 2024

Ordered helmet in store and received it 3 days later. Great experience.

Date of experience: September 17, 2024
Idaho
1 review
0 helpful votes
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Sedeci Maroco 2 pants fit.
September 27, 2024

Order a set of Morocco to ventilated pants to go with my jacket. Unfortunately the waist size and the pant length combination were not a good fit. Medium size was good for pant length but waste was too tight. Large size was good on the waist but the leg length was too long and would bunch up.

Date of experience: September 17, 2024
Ohio
2 reviews
0 helpful votes
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Received it fast
September 27, 2024

I order a sedici jacket and have the 2 day shipping because I have the riders preferred card.
Best card I ever purchased it always saves me money and gets me 2 day shipping.

Date of experience: September 17, 2024
Texas
1 review
0 helpful votes
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Motorcycle Cover Works as Intended
September 27, 2024

The order was processed fast which was nice because I no longer have a garage to place my bike in and its been raining. As with past orders this one came as intended.

Date of experience: September 17, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent customer service!
September 27, 2024

Rony helped me in the Allentown store, answered all my questions and offered to order up the jacket I wanted when my size wasn't in the shop. The jacket came quickly. Thanks for a great experience.

Date of experience: September 17, 2024
Tennessee
3 reviews
0 helpful votes
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Great service
September 27, 2024

I gave you 5 stars in everything stop asking me to fill extra $#*! out

Date of experience: September 16, 2024
Minnesota
1 review
0 helpful votes
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Good prices and great products
September 27, 2024

Cycle gear had what I was looking for in stock and at a fair price, the only issue was I selected an express shipping option and unfortunately the order took a few days to ship and then the shipper (USPS) held the shipment for an extra day in the shipping process which caused the parts not to arrive in the timeframe I needed for an event.

Date of experience: September 16, 2024
Texas
2 reviews
0 helpful votes
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Ls2 helmet
September 27, 2024

Came as described and salesmen were very helpful, after being very disappointed with a previous brand, I was glad to see how helpful the team was.

Date of experience: September 16, 2024
Tennessee
1 review
0 helpful votes
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Still my favorite place
September 27, 2024
Updated review

The product is awesome. The delivery time has a bit to be desired.

Date of experience: September 16, 2024

Easy check out
April 23, 2024
Previous review

Easy check out

Date of experience: April 12, 2024
Missouri
1 review
0 helpful votes
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Nice muffler! Great shopping.
September 26, 2024

Flawless shopping, quick shipping! Product was packaged very well.

Date of experience: September 16, 2024
Virginia
1 review
0 helpful votes
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Women's Frogg Togg Rain Pants
September 26, 2024

Love these Frogg Togg rain pants for motorcycling. I like the "reach through" pockets, the reflective piping. And how light weight they are. AND they are made for women (often a rarity in motorcycle clothing). However, the right leg of my first pair melted on my pipes. It seems the heat resistant material is not quite in the correct place. Ordered two replacement pairs because it seems this particular product is being discontinued. WHY?

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Another excellent experience
September 26, 2024

Delivery and available pickup was quick and ready on time. I was contacted by store staff as well as automated messages (email and text) to advise that my order was ready for pickup.
Store manager, Rick helped with my pickup and setup of my new Shoei helmet.
Very friendly, knowledgable, and did a great job setting up my visor and comms.

Date of experience: September 16, 2024
Massachusetts
1 review
0 helpful votes
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Perfect Fit
September 26, 2024
Updated review

I was given a promo code and it didn't work. It said for first time buyers which I am. Therefore I gave 4 stars.

Date of experience: September 16, 2024

I was given a promo code and it didn't work
September 14, 2024
Previous review

I was given a promo code and it didn't work. It said for first time buyers which I am

Date of experience: September 4, 2024
Wisconsin
1 review
0 helpful votes
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Great
September 26, 2024

Great delivery time nice helmet just a little small need to see about getting one size up

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Kawasaki versys 300x engine guard.
September 26, 2024

I have not installed it yet. But had great service and the package was wrapped up real good.

Date of experience: September 15, 2024
Massachusetts
1 review
0 helpful votes
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BILT Overpants
September 25, 2024

Very comfortable. Haven't used yet, just a test fit, and am really impressed with the quality and fit thus far.

Date of experience: September 15, 2024
New York
1 review
0 helpful votes
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Super easy
September 25, 2024

The site was supper easy to navigate and the diversity was exceptional

Date of experience: September 15, 2024