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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,157
quality
11,451
This company responds to reviews on average within 4 days

Instant Feedback

33,339 reviews

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Texas
1 review
0 helpful votes
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Items not in the store but quick service
September 29, 2024

The items I went in to purchase was not in the store, however, she immediately located them, ordered them and shipped them to my house with express shipping. I was very impressed. The order arrived in two days.

Date of experience: September 19, 2024
North Carolina
1 review
0 helpful votes
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Power commander
September 29, 2024
Updated review

Quick and easy, arrived quickly and easy installation. Great product

Date of experience: September 19, 2024

Fast and great service
June 13, 2024
Previous review

Fast and great service

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Got some more gear
September 29, 2024

Lynnwood Cycle Gear has their stuff together. Other companies should look to Lynnwood cycle gear so they can find out what customer service really is. The staff is A++

Date of experience: September 19, 2024
New Mexico
1 review
0 helpful votes
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New Tire Purchased
September 29, 2024

Great customer service up until I wasn't happy with the mounting of the new tires, felt like you got my money and I didn't matter to you any more. Just a it is what it is attitude.

Date of experience: September 19, 2024
Wisconsin
2 reviews
0 helpful votes
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It has been a good experience
September 29, 2024

Good and easy to find what I was looking for. Web site search made it easy to find what I was looking for.

Date of experience: September 19, 2024
Puerto Rico
1 review
0 helpful votes
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Excellent experience
September 29, 2024

I bought the Terra Evo Low boots. I am size 10.5 wide. The European size 45 fits pretty well.

Fast shipping overall great experience

Date of experience: September 19, 2024
Minnesota
2 reviews
0 helpful votes
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Love the fender bib
September 29, 2024

Matches my new mustang seat perfectly.
Formed to the contour of the fender right away. No need to set it in the hot sun.

Date of experience: September 18, 2024
Nevada
1 review
0 helpful votes
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Good
September 29, 2024

Good cycle gear ……………………………………………………………………………………………….

Date of experience: September 18, 2024
Massachusetts
1 review
0 helpful votes
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Heated gear splitter cable
September 29, 2024

They didn't have it stock so mailed it to me saved me another trip! Fast delivery

Date of experience: September 18, 2024
Kansas
1 review
0 helpful votes
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Good products and prices
September 29, 2024
Updated review

Really have to search for items related to your ride sometimes

Date of experience: September 18, 2024

Really have to search
September 18, 2024
Previous review

Really have to search

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Very helpful service
September 28, 2024

The workers are very helpful and informative gave me help with whatever i needed

Date of experience: September 18, 2024
Nevada
1 review
0 helpful votes
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Perfection!
September 28, 2024
Updated review

Everyone and everything about Cycle gear is perfect! Everyone at cycle gear is very helpful and knowledgeable and patient even with a newbie like me!

Date of experience: September 18, 2024

Everything has been great so far!
September 18, 2024
Previous review

Everything has been great so far!

Date of experience: September 8, 2024
Arkansas
2 reviews
0 helpful votes
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The way it should be.
September 28, 2024

I ordered 2 new tires for my bike at the store. The staff was friendly and fairly helpful. When the tires came in, I brought in the old ones to have them mounted. The turn around time was same day, which made me happy. When I got the tire home and started to install them back on the bike I noticed one was mounted in the wrong direction. It was 4 pm on a Saturday night and I had planned to ride the next day. I loaded up the tire and raced down to the store. When I came in they greeted me promptly and I told them the story. They quickly apologized and said they would fix it for me in about a half hour. This was good news, as it allowed me to ride on Sunday. My point to this is that people make mistakes, its how its handled after is what was important to me, and they made it right, and that's the way it should be. I will continue to shop at my local Pleasanton store.

Date of experience: September 18, 2024
California
2 reviews
0 helpful votes
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Better than the dealer
September 28, 2024

It's nice to have options rather than going through the dealership. Road hazard protection is a plus for me due to the one time I bought a new $300 rear tire for my cbr1000rr and the dealer telling me that I need a new one 2 months after because of a screw!

Date of experience: September 18, 2024
Tennessee
2 reviews
0 helpful votes
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Impressively fast service
September 28, 2024

I ordered a face shield from my local store on a Friday afternoon and had it in my hands the following Monday before noon.
Impressive.

Date of experience: September 18, 2024
California
1 review
0 helpful votes
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Comfy (for my preference)
September 28, 2024
Updated review

I really like the options. Only reason it wasn't 5 starts is because i'm salty i missed the sale and had to pay double (regular full price) 😂😅
Gloves are pretty comfy thus far but i've only had em about a week so i'm excited to see how they last. They don't feel to bulky or anything, just make sure you get your accurate size. Safe rides everyone

Date of experience: September 18, 2024

I really like the options
September 17, 2024
Previous review

I really like the options. Only reason it wasn't 5 starts is because i'm salty i missed the sale and had to pay double (regular full price) 😂😅

Date of experience: September 6, 2024
Utah
1 review
0 helpful votes
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Hotwire heated jacket
September 28, 2024

I had a 10% discount offer for signing up with my phone but there was no way to apply it.

The jacket is the bomb!

Date of experience: September 18, 2024
California
1 review
0 helpful votes
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Delivery
September 28, 2024

Love that Cycle Gear has everything I need for my motorcycle. Definitely rcommended for all bikers!
Just do not like how items are shipped seperately.

Date of experience: September 18, 2024
Colorado
1 review
0 helpful votes
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In store service was great.
September 28, 2024

Wanted to buy a good helmet that fit perfectly, in store help were great. I tried on different brands and sizes and the staff helped me find a great helmet. Checked prices and they were ad low as anyone on line. Shipped free to my house to get the color I wanted, arrived in a few days. Great job.

Date of experience: September 18, 2024
Washington
1 review
0 helpful votes
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Needed a helmet
September 28, 2024

Went well shipping was slow set up was fast had the color I wanted

Date of experience: September 17, 2024