On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Tires was shipped to the store within 2 days. The tires were mounted while we waited and took just 20 min. Overall, an excellent service.
Tenho usado a Cycle Gear ena experiência tem sido muito boa, bons produtos, boa entrega, recomendo.
Came in to get new screws for my helmet visor as I had lost 1...Cycle Gear was able to look up and order it in store and within a couple days it was delivered to the store
Shopping and checkout made easy but late delivery by a few days
My package arrived faster than I was quoted and with all products I expected.
Everything worked out good. Got the right part the right time on time.
The.box was busted open on delivery and the o-rings were missing. My local store was no help at all. The 800 number on line would not allow input and just kept cycling. I did receive a response from Misty and she really seemed involved and took care of my situation.
Ordered some frame sliders came to my house and 2 days. Good product and seamless delivery
Cycle gear in North Olmsted, Ohio has an employee on the staff that does outstanding work, and the work is always done promptly.
Great price and just what I needed. Love these tie downs they have a pivot point at the very bottom so you don't have to worry about them twisting
Brooke helped me with a new helmet. She ordered a XXL for me and told me if I didn't like it when it came in I did not have to take it. Brooke also installed a cardo 2X inside the helmet for me and went over how to use it. Great person.
Cycle Gear had the tires I needed and source them quickly. Delivery was on time.
Gear can fit everyone differently and each brand fits either looser or tighter on a certain person. I appreciate that there's a store out there that carries a variety of products to try on from beginner friendly to full on track riders
Was waiting on this helmet and visor, as soon as it was in I got the email and ordered! Had it within two days and in perfect condition! Super excited to use it.
It took 5 days to ship the tire the equivalent of a 5hr drive in my car. First the package was delayed due to a missing label, then it was delayed for an unknown reason. The order was placed on Sunday, Shipped Monday, but wasn't received until Friday. The staff immediately got it mounted for me, since my wheel had been sitting at the store since Wednesday, the day it was suppose to arrive. Cycle gear customer service was great, FedEx dropped the ball.
1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.18.19.20.21.22.23.24.25
Needed some new cheek pads for my helmet. Work and fit perfect!
The staff was very helpful and knowledgeable. I greatly appreciate the help.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.