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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,161
quality
11,455
This company responds to reviews on average within 4 days

Instant Feedback

33,369 reviews

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Walked into the store, but my items weren't on the shelf. Employee behind the counter offered to special order from the warehouse with direct shipping to my door.

Great customer service, but please don't shop the store expecting everything to be in stock all the time. It could have been an inconvenience if I had needed replacement parts immediately without time to wait for delivery.

Date of experience: September 23, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Texas
1 review
0 helpful votes
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Great experience as usual
October 3, 2024

I have purchased several products from Cycle Gear in the past few years and always been happy with the service and products.

Date of experience: September 23, 2024
South Carolina
1 review
0 helpful votes
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I think windshield extension is dangerous and would like refund

Date of experience: September 22, 2024
Texas
1 review
0 helpful votes
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Saddlemen Road Couch Seat
October 3, 2024

Diego was very helpful. Found the seat online quick order and a quick delivery. Seat was a perfect fit and looks great!

Date of experience: September 22, 2024
Washington
1 review
0 helpful votes
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You get what you pay for.
October 3, 2024

I was having a bit of trouble and deciding what i wanted. But thanks to cycle gear great customer service, the employee helped me make a decision. In the end I was very well satisfied.

Date of experience: September 22, 2024
Colorado
1 review
0 helpful votes
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Satisfied
October 2, 2024

I was in the store because of questions I had for other items needed, my questions were answered and did a purchase since item was in stock.

Date of experience: September 22, 2024
Arizona
1 review
0 helpful votes
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Fantastic service
October 2, 2024

I brought my damage helmet in, and they helped me order the parts, I received the parts in a couple of days and all is good

Date of experience: September 22, 2024
Texas
2 reviews
0 helpful votes
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Go see Gabe!
October 2, 2024
Updated review

Great guys, great service, great times! They have always taken care of me.

Date of experience: September 22, 2024

Awesome!
July 2, 2024
Previous review

Awesome! Love Cycle Gear. If you go to Bedford,TX location asl for Gabe. Cool dude.

Date of experience: June 21, 2024
New York
2 reviews
0 helpful votes
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Fast shipping. Great quality from Fox as usual
October 2, 2024
Updated review

Easy to use website. Great selection, really happy with the quality of the fox gloves I bought

Date of experience: September 22, 2024

Friendly knowledgeable staff
June 14, 2024
Previous review

Received great in-store help from knowledgeable staff. They ordered me an item that was delivered quickly. Thanks again!

Date of experience: June 3, 2024
New York
1 review
0 helpful votes
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I got a Rev'it Tornado 3 jacket to try it out and see how it worked as my first real motorcycle jacket for myself. It fit just like the measurements in the sizing instructions said and the jacket is well constructed. The packaging was professional and kept the jacket in good condition in transit.

Date of experience: September 22, 2024
Nevada
1 review
0 helpful votes
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Tire
October 2, 2024

Tire got here fast. Was good Tire. Make bike safe to ride. Would order again

Date of experience: September 22, 2024
California
1 review
0 helpful votes
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Convenient
October 2, 2024
Updated review

Great prices free shipping on most orders. Also free to store shipping which a store isnt too far from me so it works if i order small inexpensive merch

Date of experience: September 22, 2024

Fast easy and most of the time i get free shipping😬
June 10, 2024
Previous review

Fast easy and most of the time i get free shipping😬

Date of experience: May 31, 2024
North Carolina
1 review
0 helpful votes
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Tire Buy
October 2, 2024

Tire was fairly priced and received as planned. It was round!

Date of experience: September 22, 2024
Oregon
1 review
0 helpful votes
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Online ordering very easy and fast, I use it all the time!

Would like to see an OEM parts option!

Date of experience: September 22, 2024
Massachusetts
1 review
0 helpful votes
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Great boots, great price
October 2, 2024

Always so easy to shop at this store and on the site. Love the service! Cycle Gear always delivers top quality material at great prices

Date of experience: September 22, 2024
Florida
1 review
0 helpful votes
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Excellent service
October 2, 2024

I was very impressed with the overall online experience with CycleGear, from in store assistance in Charlotte, North Carolina to online order and delivery. I was a little disappointed that I could not fit the motorcycle jacket in store but fortunately the jacket I ordered fits me well.

Date of experience: September 21, 2024
Indiana
1 review
0 helpful votes
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Easy, simple process love cycle gear. Knew exactly what was needed and competitive pricing was a must have with items ordered! Will be ordering more parts for sure!

Date of experience: September 21, 2024
Nebraska
1 review
0 helpful votes
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Battery replacement
October 1, 2024

I received the battery quickly but when I activated it with electrolyte solution, it wouldn't fully charge just up to 10 1/2 V so it wouldn't start my machine, so I took it back to Cycle Gear and they let me exchange it for another one That was already activated with the solution in it and ready to go

Date of experience: September 21, 2024
Delaware
1 review
0 helpful votes
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Prompt delivery, great price
October 1, 2024

They had the exact item I needed. I had it delivered to the store so no shipping cost and it came quickly. Very happy with the process.

Date of experience: September 21, 2024
Illinois
1 review
0 helpful votes
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Tires
October 1, 2024

Tires came on time and were quite a bit less expensive then the dealer. Only negative is that the way they were packaged. The rear tire was pretty scuffed up from the delivery.

Date of experience: September 21, 2024