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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,160
quality
11,454
This company responds to reviews on average within 4 days

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33,362 reviews

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Arizona
1 review
0 helpful votes
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Good job.
October 4, 2024

Overall they did a good job at my local cycle gear. Thanks ya'll.

Date of experience: September 24, 2024
New Mexico
1 review
0 helpful votes
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A gift card is a good gift for a cycle person. My recipient will use it for clothing or accessories.

Date of experience: September 24, 2024
Georgia
2 reviews
0 helpful votes
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Confusion
October 4, 2024

I ordered an 18" TUBliss bladder and a 21" along with a roll of rim tape for each wheel. I immediately got an email that the 21" bladder was out of stock and they would refund me for that item. What I received was 2 18" bladders and 2 rolls of tape for each wheel. And no refund for the 21.

Date of experience: September 24, 2024
Oklahoma
1 review
0 helpful votes
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My order arrived in a timely matter.
October 4, 2024

The only thing I have to say is, I'm 71 and no one helped me with rolling in 2 wheels and tires, (didn't even hold the door open) or help roll them out! There were 3 attendants working and not one asked if I needed help. Other than that, its was good.

Date of experience: September 24, 2024
Wisconsin
2 reviews
0 helpful votes
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Helmet
October 4, 2024

Everything went well. You didn't have the white I wanted but you did have the alternate, silver, that I ordered.

Date of experience: September 24, 2024
California
1 review
0 helpful votes
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Excellent Service
October 4, 2024

My order was retrieved and brought on the date that was expected. As for the employees they were able to guide me a bit more regarding my purchase and knew how to properly explain the items.

Date of experience: September 24, 2024
Oklahoma
1 review
0 helpful votes
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Great cooperation
October 4, 2024

I really enjoyed working with all the people in the local cyclegear store.

Date of experience: September 24, 2024
Colorado
1 review
0 helpful votes
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Tire purchase
October 4, 2024

Front tire for my Harley. Paid to mount and Not balance because I'm using Ride on, tire balancer. I don't think it's fair to charge full price for half the work?

Date of experience: September 24, 2024
Missouri
1 review
0 helpful votes
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Ship to store
October 4, 2024
Updated review

Fine service as usual…………………………………………. 50 characters🙄

Date of experience: September 24, 2024

Store pickup is great
July 2, 2024
Previous review

Store pickup is great. Helpful staff

Date of experience: June 22, 2024
Colorado
1 review
0 helpful votes
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I've always had a great experience with the staff at my local Cycle Gear. I love that I have a store so close.

Date of experience: September 24, 2024
Nebraska
1 review
0 helpful votes
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Ordered a jacket online. Was delivered on time, quality is good. Selection in the online shop is good.

Date of experience: September 24, 2024
Oklahoma
1 review
0 helpful votes
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Good
October 4, 2024
Updated review

I use them all the time. Always good prices and never an issue with ordering online.

Date of experience: September 24, 2024

You guys are awesome
November 18, 2023
Previous review

You guys are awesome

Date of experience: November 18, 2023
Washington
1 review
0 helpful votes
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Great Boots
October 4, 2024

I ordered two pair of boots. Both fit perfectly, they look great and are very comfortable. They also feel like they have great ankle support and protection.

Date of experience: September 23, 2024
Tennessee
1 review
0 helpful votes
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Good
October 4, 2024

Great customer services experience and well done. Good job

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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Good
October 4, 2024
Updated review

They have the right parts and get them to you on time you cant beat that!

Date of experience: September 23, 2024

Excellent service
April 14, 2024
Previous review

Excellent service

Date of experience: April 4, 2024
Oregon
1 review
0 helpful votes
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Great
October 4, 2024

No complaints from me. Professional, kind, and very helpful.

Date of experience: September 23, 2024
Arizona
1 review
0 helpful votes
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Boots fit great, with the money.
October 4, 2024

After trying on many boots from the 300+ range and up, these have fit the best and once you try them on you'll understand they are worth every penny

Date of experience: September 23, 2024
Idaho
1 review
0 helpful votes
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Good quality stuff
October 4, 2024

Good quality only thing is it fogs up sometimes but other than that would definitely recommend

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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Great place to shop.
October 3, 2024

They have great people working in the Palm Desert store. They greet you as soon as you walk in if you need help, they'll show you anything and explain anything in the store. And if you just wanna browse and look, let you do that with no pressure and they will come and help you if you have any questions.
I purchased stuff and have it delivered to the store super efficient. I go out of my way to get to that store. The Palm Desert location is amazing.

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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As a new rider, I really appreciate your selection & cost point.

Date of experience: September 23, 2024