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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,238
value
14
shipping
8,156
quality
11,450
This company responds to reviews on average within 4 days

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33,326 reviews

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California
1 review
0 helpful votes
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Great service
September 25, 2024

Great service I came in with little knowledge and was explained about the gear from jackets to boots to locks and helmets.

Date of experience: September 15, 2024
Oregon
1 review
0 helpful votes
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Great customer service
September 25, 2024

Jon at the Salem store made finding the right helmet for my child so easy.

Date of experience: September 15, 2024
California
1 review
0 helpful votes
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Motorcycle tool kit
September 25, 2024

Motorcycle tool kit received was great. Item works fine as described. Problem was with fed ex. It was delayed 5 days

Date of experience: September 15, 2024
Michigan
1 review
0 helpful votes
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Great service but didnt ship in 24 hours
September 25, 2024

Easy web site. Advertised shipping in 24 hours. It took over 48. It still arrived in the time fed ex said (a couple days) we only have a short riding season i was looking for the fastest shipping. Thats why i got it here and was disappointed that it didnt ship in the 24 hours as advertised

Date of experience: September 15, 2024
New Jersey
1 review
0 helpful votes
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Little longer wait but well worth it - LOVE it!
September 25, 2024
Updated review

Love my new helmet. Took a little longer than initially expected but it was well worth the wait.

Date of experience: September 15, 2024

Great prices and selection
September 15, 2024
Previous review

Great prices and selection

Date of experience: September 4, 2024
California
2 reviews
0 helpful votes
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Great
September 25, 2024
Updated review

I had a Wonderful experience overall. Would order from cycle gear online again.

Date of experience: September 15, 2024

Great selections
June 18, 2024
Previous review

Great selections

Date of experience: June 8, 2024
Germany
2 reviews
0 helpful votes
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Great Experience - OKC
September 25, 2024

I visited the OKC location many months ago and spoke to Hayden about Schuberth C3 Pro helmets. I returned to purchase two full-size motorcycle covers from him in January 2024. The Schuberth C3 Pro helmets I wanted went on sale over Labor Day and I was able to place my order for home delivery with Hayden by calling the store from western Iraq, where I am deployed as an Army civilian. Hayden made quick work of my order and the helmets arrived in perfect condition at my residence in central Oklahoma a few days later. I will visit the OKC tore and Hayden once again to outfit the helmets with Cardo communications systems. Thanks again, Hayden, for a very positive experience!

Date of experience: September 15, 2024
Idaho
1 review
0 helpful votes
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I like the jersey very much.
September 25, 2024

I like the jersey very much. Granted it is not my first pick I thought it is a good value.

Date of experience: September 15, 2024
Florida
1 review
0 helpful votes
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Leatt knee guards.
September 25, 2024

No problems whatsoever. From ordering to receiving. Received quick and in great condition.

Date of experience: September 15, 2024
Georgia
2 reviews
0 helpful votes
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Scorpion EXO-R1 Air Bautista
September 25, 2024

This is my third Exo-R1 Air helmet, and I couldn't be more happy with Scorpion products. The R1 Air fits really well, and the cheek pump helps some to get that extra squeeze if you need it. The fit and finish is very good, and the ventilation is good also. In my opinion, there is no better bang for the buck when it comes to quality helmets. I unfortunately have crash tested one, a side hit from a low side, and it did it's job like it was supposed to. Cycle Gear site is easy to order from, and quick to ship. Will do much more business with them.

Date of experience: September 15, 2024
North Carolina
1 review
0 helpful votes
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My experience
September 25, 2024

Love my new gear extremely comfortable and the help I got from the employees is the reason I will continue to to purchase from cycle gear

Date of experience: September 15, 2024
Washington
1 review
0 helpful votes
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Quality boots arrived quickly
September 25, 2024

Staff were very helpful with boot selection and made sure I got exactly what I needed.

Date of experience: September 14, 2024
Ohio
1 review
0 helpful votes
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Shinko tour
September 25, 2024

Tires came fast and were exactly as I thought they would be. Very fast and responsive.

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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Has To Return After Seeing It Was Dimensionally To Big.

It was frustrating.
1) Item description did not provide any critical measurement, the distance between the two mounting screws from center of each. Nor the Length-Width-Depth. Plus photo showed a white housing/body but it was chrome in person!

2) I had my garage moto set to my DR-Z400S. ALL items that fit these specifically should be shown in one category or prioritized from #1. Then universal and other possible items.
This is not amazon where they give you everything….if I wanted that I would go there. When I come to you, I want the quickest and most accurate selection. Otherwise, I'll just go to ebay, Amazon. Revzilla does it better. Or I will go there first instead of to Cycle Gear's website.

Date of experience: September 14, 2024
Washington
2 reviews
0 helpful votes
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Tires. I think.
September 24, 2024

It would be helpful if you mentioned exactly which order I am reviewing. I order a lot of stuff from you and other retailers in my quest to restore old decrepit bikes to safe and reliable condition. Assuming this review was for the tires, they were round and rubber and they fit. The price you charged for the tires was great but I think you made up for it by charging what you did for mounting and balancing. I don't know if your prices are higher than others, as I usually do my own mounting and balancing, but those are with tubeless tires. I don't do tube types, as they are way too fiddley. All in all a good experience

Date of experience: September 14, 2024
Louisiana
1 review
0 helpful votes
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Kaoka throttle stabilizer
September 24, 2024

Ease of ordering. Quick delivery! Great notification through the process

Date of experience: September 14, 2024
Michigan
1 review
0 helpful votes
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Size for my model was not in stock.
September 24, 2024

CG reorder for perfect fit helmet was super quick and easy. Took only couple days.

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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First trip was GREAT!
September 24, 2024

Matt, the manager@ the Rogers AR Location was GREAT HELP! Helped me better understand the helmet I was truly looking for, and installed a Cardo for me for free! Helped adjust it and explain how it works and EVERYTHING. The experience felt like it was tailored to me. Highly recommend!

Date of experience: September 14, 2024
California
1 review
0 helpful votes
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Great shopping experience!
September 24, 2024

Product was as described, size was right. Great price on close out item'

Date of experience: September 13, 2024
Arkansas
1 review
0 helpful votes
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Great service
September 24, 2024

Exceptional sales staff at the Oklahoma city store. They go above and beyond to make sure my needs are met

Date of experience: September 13, 2024