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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,092
quality
11,386
This company responds to reviews on average within 4 days

Instant Feedback

33,130 reviews

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Georgia
1 review
0 helpful votes
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Your Friendly Neighborhood CycleGear
December 19, 2024

Staff members were incredibly welcoming, helpful, and patient. I just passed my BSC with the MSF, and I needed to pick up some gear. Though I had done research before I got to the store in order to narrow things down, I still like to get in-person opinions from those with more experience. I was picking up a helmet this time, and the person I worked with helped me to determine my size amongst different helmet brands, the type of experience I might have given the kind of riding I was looking to do, and presented options that could be sent to my home or to the store that weren't on the store's shelf when I walked in. I also wear glasses and am somewhat claustrophobic, so we factored those in as well. I really felt like everyone I met with has your best interest and safety at heart with where you're at in your riding journey. They even offered to help set up the helmet attachments when it arrived in the store before I took it home. I am very satisfied with my purchase and would recommend CycleGear in Roswell to anyone looking to get safe riding gear and advice. I will definitely be visiting this store again.

Date of experience: December 9, 2024
Minnesota
1 review
0 helpful votes
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Tires
December 19, 2024

Excellent service, knowledgeable employees, good experience

Date of experience: December 9, 2024
Texas
1 review
0 helpful votes
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Cycle gear is the best
December 19, 2024
Updated review

Nothing but good experience for me. I highly recommend for all your needs

Date of experience: December 8, 2024

Quick and easy
October 18, 2024
Previous review

Quick and easy.

Date of experience: October 7, 2024
Arizona
1 review
0 helpful votes
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AwesomeHelmet!
December 19, 2024

No issues awesome helmet came in quick. Getting first bike so this headgear was necessary, had to snag it for the cyber Monday deals

Date of experience: December 8, 2024
Florida
1 review
0 helpful votes
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Wrong sizing chart
December 18, 2024

I love cycle gear and my new riding shoes. My issue was that the sites sizing chart listed women's US size 8/8.5 as being a dainese 41. This is a men's 8.5 so the were two sizes too big. I had to reorder and return which made me temporarily come out of pocket $130 and I couldn't wear them to a group ride I wanted to. Love cycle gear, if the sizes for listings advertised as women's shoes could be updated, I would've given all 5 stars! Misty from customer service was also extremely helpful And the shoes themselves are so cute.

Date of experience: December 8, 2024
Kimberly E. — CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

California
1 review
0 helpful votes
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Puig mt-07 touring windscreen
December 18, 2024

Worst mod I've ever done to a motorcycle in my life. Makes a good highway motorcycle absolutely terrible. I can't believe this thing is actually being sold to unsuspecting riders. The buffeting it creates is astonishing. Unfortunately even though I consider the windscreen defective considering it does exactly the opposite of what it's supposed to do cycle gear will not allow you to return it. They won't allow you to return a product you used. Unfortunately the only way to learn just how defective this pos is it to install it and ride the bike.don't waste your money on this this product.

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Great!
December 18, 2024

I love the experience and the quickness it was nice to revive my item on time

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Exhaust
December 18, 2024

Delivery was super fast! Super excited to use it on my bike. No issues and really loved that you can use the website to find it specifically for your bike! Cus I didn't know what to look for lol

Date of experience: December 8, 2024
New York
1 review
0 helpful votes
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Good transaction
December 18, 2024

Good product, great experience, excellent price. Overall a+++

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Quick
December 18, 2024

I came in to get a new visor for my helmet. The service was good, quick, and they showed me how to install it once it came in.

Date of experience: December 8, 2024
Tennessee
1 review
0 helpful votes
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Shopping and helpful workers
December 18, 2024

I went in to get a helmet jacket gloves and face mask the help I got was beyond helpful then I went back to order speakers for my bike and they was great with that even called me to let me know when they had arrived

Date of experience: December 8, 2024
Ohio
1 review
0 helpful votes
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Good price. Fast service.
December 18, 2024
Updated review

Good price for dixxon flannel. Haven't taken it out of the packaging as it is a gift.

Date of experience: December 8, 2024

Good price for dixxon flannel
December 7, 2024
Previous review

Good price for dixxon flannel

Date of experience: November 27, 2024
Arizona
1 review
0 helpful votes
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Great Service
December 18, 2024

The sales person did an excellent job of helping me to get what I needed and effortlessly make the order happen.

Date of experience: December 8, 2024
California
1 review
0 helpful votes
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Fast delivery
December 18, 2024

Great experience all around and the product got here when they said it would

Date of experience: December 7, 2024
New Hampshire
1 review
0 helpful votes
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Great job
December 18, 2024

Nice got the item in a quick manor and it was not broken. Couldnt ask for more

Date of experience: December 7, 2024
California
1 review
0 helpful votes
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JBL Cardo
December 18, 2024

Was happy to get my 3rd base with the JBL's included unlike my second base where I had to order them separately. Bonus was the kit was on sale.

Date of experience: December 7, 2024
Georgia
3 reviews
0 helpful votes
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Placed the order to have it delivered to the store, so that the gift would be a surprise. I got free shipping this way and received emails with tracking and delivery confirmation. Couldn't have been easier

Date of experience: December 13, 2024
California
2 reviews
0 helpful votes
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Shopping at CycleGear is always an awesome experience, if you either get help in store or over the phone the associates are so helpful and polite. 100% recommend people to check it out, you won't leave empty handed :) at least I never do 😆

Date of experience: December 27, 2024
Wisconsin
1 review
0 helpful votes
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In store didn't have my size and selection. The worker there let me look through the computer and order my desired helmet. Delivered to store 2 days later. Very helpful

Date of experience: November 19, 2024
Texas
1 review
0 helpful votes
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Great Service
December 17, 2024

Painless experience ordering online. Package got her quick & intact.

Date of experience: December 6, 2024