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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy ordering process arrived well packed and on time and free delivery.
Shipping was fast and the helmet looks nice, but it came missing the extra shield. The replacement has been ordered, but the lead time seems a bit long and I have not received it yet. I feel like at this point I should have returned and exchanged the helmet.
Everyone was helpful and understanding to my parts requests, everything came on time and worked perfectly.
Kaleb is fantastic. Extremely helpful and knowledgeable. Helped get my daughter fitted for a helmet and ordered, as well as an efficient sizing job for a track suit and new helmet
🏍 fast delivery, customer service. The product is exactly what I ordered.
Easy experience
Great customer service. This is my store.I will be coming here for all of my motorcycle needs.
Service in that store is always excellent.It was very good as always.
Important information on website. Great search function. I like that I could phone local store with question.
I was careless and thought this helmet had built in sun shield. Maybe that was the one for $20 more. But I rode today and the no-fog shield was great.
When I tried on helmet at Cycle Gear, it seemed snug, but clerk said, "Size smaller might be better." They said the same thing a few years ago, but I still like the fit of that old helmet.
Important information is available on website. Good search function. I like that I could phone local store with question, also free ship to local store.
I'm excited for him to see it and hopefully it fits. And then if that's the case, I'm hoping exchanging is as easy as ordering.
We ordered a dirt bike tire from Cyclegears and instead received a motorcycle tire that wasn't even close to being right. Son had to call and try to see why this happened. Then it was aggravating trying to send pics of the one they had sent and get the right one sent to us. I had to go to fedex and get the one they sent that was wrong sent back to them. We usually go to Cycle Gear to get what we need. This was more of a hassle to deal with. I did receive grips for the dirt bike that was correct. I don't know if I will be ordering online again.
Got my tires mounted just in time for me to mount them on the bike and take the bike to California. I think the technicians name was either Roger or Robert.
Fast receipt of order and free returns if there is a fit problem.
Order arrived fast and in excellent condition. Was happy with overall experience.
Easy and free shipping to store makes it convenient.
Showed up on time and was easy to pick up in store.
My husband loved it. Fast shipping. True to size. He appreciated the striped extended to the visor.
Fast, helpful and knowledgeable guys. Thanks for the help.
I called about my order not getting an email when it shipped out a week after I placed the order. They sent me out a replacement order since my original order got lost in the mail.
Receiving the product ordered to longer than expected and hoped for. The cover still holds in water so when taking the cover off my motorcycle I still have to wipe it down before I get on and ride in the mornings
I received my order later than I anticipated but it was well packaged and just as great as I imagined!
CYCLE GEAR HB WOMAN WAS AMAZING IN HELPING ME MAKE MY DECISION ON GETTING MY HELMET AND MY ACCOUNT FOR RIDERS
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously and will be passing it on to our Leadership Team.