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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,094
quality
11,388
This company responds to reviews on average within 4 days

Instant Feedback

33,138 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Certificate
December 20, 2024

Quick and easy! Would have preferred an actual gift card to be mailed to me, but e-gc is fine!

Date of experience: December 21, 2024
Florida
1 review
0 helpful votes
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Great staff
December 20, 2024

The staff at cycle gear on Beach Boulevard are the greatest. They called me once the package came into the store. I tried on the pants before I took it home. They offered for me to return if it did not fit. The pant fit as it should a little bit long, but that usually happens for us short kings.

Date of experience: December 10, 2024
Mexico
1 review
0 helpful votes
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Fast delivery
December 20, 2024

I went to my local Cycle Gear and place an online order at the store:
First I was able to pay in cash
Second they received the order for me
Third they call me immediately and I went there to pick up
Fourth I tried the product, it was a helmet and fit me nicely, in case it didn't they will do the return for me

Date of experience: December 10, 2024
Texas
1 review
0 helpful votes
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Great and easy shopping
December 20, 2024

Very easy to order from the website. Fast service. Would buy from again and again...

Date of experience: December 21, 2024
Colorado
2 reviews
0 helpful votes
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Motorcycle Super-store
December 20, 2024

Tons of gear and parts at great prices. On gear, they not only provide size charts but also an "Expected Fit" based on reviews and customer feedback that really helps with online sizing. If you still happen to get the wrong size it is generally really easy to set up a return or exchange. If you have a CycleGear nearby it is a great compliment to using the website and between the two you can find and accomplish just about any motorcycle needs.

Date of experience: November 29, 2024
California
1 review
0 helpful votes
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Save 10% *ON SELECT ITEMS*
December 20, 2024
Updated review

After spending some time scrolling this website looking for what I want (there is substantial selection!) I found it at my dealer and this site had it online. But after enrolling to save 10% of my first purchase, I found out that 10% applied to SELECT items and what I wanted was ineligible. So that was a bit disappointing. I still made my purchase, but the let down after the detour at checkout sucked.

Date of experience: November 4, 2024

After spending some time scrolling this website looking...
November 11, 2024
Previous review

After spending some time scrolling this website looking for what I want (there is substantial selection!) I found it at my dealer and this site had it online. But after enrolling to save 10% of my first purchase, found out that applied to SELECT items and what I wanted was ineligible. So that was a bit disappointing. I still made my purchase, but the let down after the detour sucked.

Date of experience: November 1, 2024
Michigan
1 review
0 helpful votes
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Great 👍🏼
December 20, 2024

Had what I needed for a bit cheaper than a lot of other places, and shipped quickly! No complaints.

Date of experience: December 10, 2024
South Carolina
1 review
0 helpful votes
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Great product but no user information.
December 20, 2024

Watched an online video about the Cardo Neo headset and said it came with user and install instructions. For the amount of money you pay for these it came with nothing but a warranty and beware instructions. The CG people installed it in my helmet promptly but when asked about user instructions they said go to the Internet and paired it to my phone and that's it. I think it's pretty sorry to this much money for a product and they don't even tell you how to turn it on.

Date of experience: December 10, 2024
New York
2 reviews
0 helpful votes
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Fast delivery of good product
December 20, 2024

Process was a breeze and product is very good. I received my order in record time.

Date of experience: December 10, 2024
Connecticut
1 review
0 helpful votes
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Pleased with delivery and the product. The box had no visible mishandling and the product was fully intact.

Date of experience: December 10, 2024
Texas
1 review
0 helpful votes
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Yoshimura exhaust
December 20, 2024

Love this product. Sounds great and looks great on my ninja.

Date of experience: December 10, 2024
California
1 review
0 helpful votes
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Fast, easy, and convenient
December 20, 2024
Updated review

Good, fast, easy. I really like the way they communicate with you and are willing to return items that didn't fit or you were unhappy with. Definitely will continue to use there services.

Date of experience: December 13, 2024

Good,fast, easy
December 13, 2024
Previous review

Good,fast, easy

Date of experience: December 2, 2024
California
1 review
0 helpful votes
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Needed my helmet for the weekend so I ordered accordingly but unfortunately the package was delayed I think because it had so many stops along the way it came 4 days late which isn't to bad but should of just did next day to play it safe

Date of experience: December 9, 2024
Georgia
1 review
0 helpful votes
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Great prices, fast shipping!
December 20, 2024

Had exactly what I was looking for, great prices, and fast shipping and processing.

Date of experience: December 9, 2024
North Carolina
1 review
0 helpful votes
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Fantastic
December 20, 2024

The Product I received was good quality, the delivery arrived fast upon schedule.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Pretty good
December 19, 2024

The carrier for some of the products was fed ex and they suck, but that's not cycle gears fault. I had to return one of the items to my local cycle gear store to go down a size, and the employees were very helpful and worked fast.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Quick Service
December 19, 2024

Ordering was quick and easy. The package arrived quickly, even with the holiday rush.

Date of experience: December 20, 2024
Connecticut
1 review
0 helpful votes
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Fox
December 19, 2024

Great experience. Arrived on time and no damage. Cycle gear had the best deal.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Good advice from the team in the store
December 19, 2024

The team in the store was very helpful, clearly knowledgeable and very focused on the customers needs and satisfaction

Date of experience: December 20, 2024
Arizona
1 review
0 helpful votes
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Fast
December 19, 2024

Fast shipping and easy website to navigate. This survey is stupid

Date of experience: December 9, 2024