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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,233
value
14
shipping
8,097
quality
11,391
This company responds to reviews on average within 4 days

Instant Feedback

33,147 reviews

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Maryland
1 review
0 helpful votes
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Helmet
December 21, 2024

Always have a good experience with your company. My items always come early or on time and well packaged. Thank you

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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Excellent service
December 21, 2024

I purchased the items and the service people helped me install.

Date of experience: December 11, 2024
Texas
1 review
0 helpful votes
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Vintage Tires
December 21, 2024

I ordered Duro tires for my 67' Superhawk, had them shipped to the store and left my rims with them. One week later picked them up mounted and they looked great. Easy and fast process.

Date of experience: December 11, 2024
Puerto Rico
1 review
0 helpful votes
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Nuestro viaje a Bogotá
December 21, 2024
Updated review

Soy fanático en comprar todos mis accesorios de moto en Cyclegear! Recientemente tuve un viaje de aventura en Bogotá y ordené accesorios y algunos llegaron a tiempo y otros tardaron más de la cta! Por lo demás estoy muy satisfecho con el servicio! TR

Date of experience: December 11, 2024

Muy Fácil y con gran inventario...
October 22, 2024
Previous review

Muy Fácil y con gran inventario...altamente recomendado!

Date of experience: October 8, 2024
New York
1 review
0 helpful votes
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Great customer service
December 21, 2024

I had a great experience, me and a friend went to buy new helmets during the holiday sale and the gentleman who helped us went above and beyond, he was very knowledgeable about the products and showed us what different visor options we could get with our helmets! Being able to visually see how it looks helps so much before just buying without seeing how it looks in person. I appreciate his help and will be shopping cycle gear in the future!

Date of experience: December 11, 2024
Michigan
2 reviews
1 helpful vote
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Christmas gift
December 21, 2024

I can't really rate anything other than the link I was given by my son-in-law made buying his gift a breeze. I'm sure he'll be very happy with what he gets.

Date of experience: December 11, 2024
Tennessee
1 review
0 helpful votes
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Thanks Cycle Gear
December 21, 2024

I was a little disappointed when I went to my local Cycle Gear to purchase a helmet that I wanted. The staff was very helpful and guided me to the website. I was able to get the Sedici helmet I wanted and the ln noticed the Cardo pack talk. I got the Black Friday pricing and then I was able to get another 10% for my military service. Products are solid and I'm extremely satisfied with experience in the end.

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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Outstanding Customer Service
December 21, 2024

As a first time rider, the CycleGear employees in the Pensacola store were exceptionally helpful and assisting me in sizing and giving recommendations for motorcycle gear. Extremely knowledgeable on the subject as well.

Date of experience: November 29, 2024
California
1 review
0 helpful votes
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Awesome
December 21, 2024

So far I've been very impressed with the store and the employees that work there

Date of experience: December 10, 2024
Tennessee
1 review
0 helpful votes
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Excellent Service
December 21, 2024

Personnel very knowledgeable and friendly.
They support first responders.

Date of experience: December 10, 2024
California
1 review
0 helpful votes
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Perfect producr
December 21, 2024

I ordered cheek pads for my Corsair x. (35 mm) they are perfect

Date of experience: December 10, 2024
Massachusetts
1 review
0 helpful votes
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The boots I ordered it's very very qualified material so good all the descriptions Matt with the box and the website

Date of experience: December 10, 2024
District of Columbia
1 review
0 helpful votes
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Ordered Sedici Marco 2 gear
December 21, 2024

The experience so far has been good. But i have not used the product yet to comment on it

Date of experience: December 10, 2024
California
1 review
0 helpful votes
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Nice Helmet
December 21, 2024

It's fits good and is a nice mat blue color. Delivery was fast.

Date of experience: December 10, 2024
Oregon
1 review
0 helpful votes
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Everything is good
December 21, 2024

Received all items and 0 damage. Thank you for doing what you do best!

Date of experience: December 10, 2024
Tennessee
1 review
0 helpful votes
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Great lite weight jacket
December 20, 2024

For the money this is one of the best wind blocker jackets I've ever bought, first time wearing it was for a toy run and it was in the mid 20s when I left my house and had a 20 mile ride just to meeting spot, then after our toy run and ride back home it was still in the mid to lower 40s and I was sweating when I got home! Used it as a base layer and had my normal leather riding coat on top and t shirt underneath! Worked amazing will be buying more axial gear in the very near future!

Date of experience: December 10, 2024
California
1 review
0 helpful votes
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Gloves
December 20, 2024
Updated review

Great warm gloves recommended from a friend who also rides for cold weather riding

Date of experience: December 10, 2024

Helmet visor
May 20, 2024
Previous review

Love this place and the staff, easy to talk to, easy to get help, the Ladies are awesome and were fast to help me install my new visor

Date of experience: May 10, 2024
Virginia
2 reviews
0 helpful votes
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2022 BMW R1250GS Adventure. I took my wheels into Cycle Gear Norfolk to have new tires installed on my rims. After two days, I returned to find both my (until them) pristine rims scratched and gouged by the installer. The manager was apologetic and ensured me that "They would make it right". Although it took a while, working through the Cycle Gear district manager, they agreed to replace my wheels. During this time the tire pressure sensors worked as designed. My local BMW dealership is Adventure BMW. Adventure was busy and it took them almost two weeks to get to my bike. Once they did I was contacted by the service manager, who said the rear tire pressure sensor was damaged and that I might want to contact Cycle Gear. To make a long story short, the discussion between Cycle Gear and Adventure BMW degenerated into a "He Said, She Said" about who caused the damage to the sensor in the first place, leaving me, the only person in this complaint who DIDN'T touch the tire pressure sensor with the bill. I don't know which shop damaged the sensor, but what I do know is that it wasn't me. Both of these stores could have agreed to split the cost and would have endeared them both to me, but instead, I am jaded by both.

Date of experience: December 6, 2024
Kimberly E. CycleGear Rep
over a year old

We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.

Georgia
1 review
0 helpful votes
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Good selection and prices
December 20, 2024

Happy with the options. Shopped in store and online. Good mix of house brands and name brands.

Date of experience: December 10, 2024
Illinois
1 review
0 helpful votes
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Great service and gear
December 20, 2024

It wasn't until recently that I learned Cycle Gear and Revzilla are sister companies. I happen to have a Cycle Gear brick and mortar close by and it's nice to be able to order online but return/exchange locally.

After placing my order, the item (LS2 Advant Helmet) came quickly and in great shape. Surprisingly it also came with a 2-day free return/exchange coupon.

FWIW I tried giving Speed Addicts a try, ordering/exchanging an LS2 twice for their free exchange policy. Once for bad sizing advice and the second because it had clearly been used before (bug guts on the shield, and all tags/protective film removed)

Glad I found Cycle Gear.

Date of experience: December 21, 2024