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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,220
value
14
shipping
7,981
quality
11,276
This company responds to reviews on average within 4 days

Instant Feedback

32,794 reviews

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Tennessee
1 review
0 helpful votes
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Icon Airflite Day Tripper Helmet
January 17, 2025

Great Experience, As always fast shipping and what i was looking for!

Date of experience: January 5, 2025
Texas
2 reviews
0 helpful votes
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Love Ship to Store
January 17, 2025
Updated review

Easy ordering and lots of products. The online catalog is easy to use.

Date of experience: January 16, 2025

Easy to purchase online
October 8, 2024
Previous review

It's difficult to locate the "ship to store" option in the Cycle Gear website.

Date of experience: September 28, 2024
Washington
2 reviews
0 helpful votes
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I purchased a fender online, and since the fender is large I decided to have it shipped to a local Cycle Gear for two reasons: 1. Free shipping is always appreciated (even though I had to drive there), and 2. I got to visit the Cycle Gear store and try on gloves and other riding gear that you can't normally try on from other online vendors

Date of experience: January 5, 2025
Texas
1 review
0 helpful votes
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Review
January 17, 2025

The visor works great. Fits very well and was delivered on time.

Date of experience: January 5, 2025
Rhode Island
1 review
0 helpful votes
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Good jacket, on sale
January 17, 2025

So far so good. Haven't had a chance yet to test it in real world conditions, but it appears to be well-made with useful features.

Date of experience: January 16, 2025
Connecticut
1 review
0 helpful votes
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Internal store transfer
January 15, 2025

I ordered one item on line and it took 2 days. When we did an in store transfer it took 14 days. Frustrated!

Date of experience: January 5, 2025
Oregon
1 review
0 helpful votes
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Excellent customer service
January 15, 2025

Matt at Cycle Gear in Portland, Oregon helped me to find the correct helmet with the correct fit which took him selecting several helmet for me to try until we found the correct fit.

Date of experience: December 24, 2024
Oregon
1 review
0 helpful votes
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Awesome products and service!
January 15, 2025

Bought a new helmet from them that was double at the regular price. Not only did I get half off the regular price, I got half off of the discounted price. A very nice helmet I received and got exactly what I ordered.

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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Quick service
January 15, 2025

I ordered a new bike tire during the holiday season. Still received very quick service. And the tire showed up a little before the time they said it would.

Date of experience: January 4, 2025
California
1 review
0 helpful votes
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Awesome great service
January 15, 2025

Great customer service, and the store has pretty much everything you need for riding

Date of experience: January 4, 2025
Georgia
2 reviews
0 helpful votes
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Great experience and easy connection with govx discount! Efficient process and absolutely love the helmet!

Date of experience: January 17, 2025
Georgia
1 review
0 helpful votes
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Gift card
January 14, 2025

Great considering it was last minute Christmas gift!
Love cycle gear gift cards

Date of experience: January 4, 2025
Connecticut
2 reviews
0 helpful votes
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Good
January 14, 2025

Easy to use. Survey is a pain. A few words explained my impression of my dealings with cycle gear. But easy to use was not long enough. Needed 40 more characters to submit.

Date of experience: January 15, 2025
North Carolina
2 reviews
0 helpful votes
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Heated gear
January 14, 2025

The gentleman was very helpful. Have always had a great experience in the Raleigh store.

Date of experience: January 4, 2025
Ohio
1 review
0 helpful votes
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The case arrived earlier than I expected, but I had expected some packaging inside the box to prevent scuffs and/or damage. The case arrived OK, but personal experience notes that you may have been lucky this time.

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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Great product
January 14, 2025

The women's Gerbing vest fits well and has the right amount of heat under my riding jacket in 40 degree temps. So far have worn it for three all day rides on level 2 heat and have been toasty warm. Neck is a little too snug for comfort but with a gaiter on and keeping the neck warming portion tucked in, no complaints. Game changer for me riding in cold temps.

Date of experience: January 3, 2025
North Carolina
1 review
0 helpful votes
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Great
January 14, 2025

It is simple. You select your bike and select your part for the perfect fit.

Date of experience: January 14, 2025
California
1 review
0 helpful votes
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Great service
January 14, 2025

I received great communication from cycle gear regarding shipping details and delivery updates

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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Excellent
January 14, 2025

No problems. I would highly recommend cycle gear to my friends

Date of experience: January 3, 2025
Washington
1 review
0 helpful votes
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Losi RC bike
January 14, 2025

The guys at Cycle gear where more then eager to help with my purchase of the RC bike and gave me the date that it will arrive and as soon as it was delivered they called and left a message for me to say it's here and ready to pick up.

Date of experience: January 3, 2025