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From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered a new bike tire during the holiday season. Still received very quick service. And the tire showed up a little before the time they said it would.
Great customer service, and the store has pretty much everything you need for riding
Great experience and easy connection with govx discount! Efficient process and absolutely love the helmet!
Great considering it was last minute Christmas gift!
Love cycle gear gift cards
Easy to use. Survey is a pain. A few words explained my impression of my dealings with cycle gear. But easy to use was not long enough. Needed 40 more characters to submit.
The gentleman was very helpful. Have always had a great experience in the Raleigh store.
The case arrived earlier than I expected, but I had expected some packaging inside the box to prevent scuffs and/or damage. The case arrived OK, but personal experience notes that you may have been lucky this time.
The women's Gerbing vest fits well and has the right amount of heat under my riding jacket in 40 degree temps. So far have worn it for three all day rides on level 2 heat and have been toasty warm. Neck is a little too snug for comfort but with a gaiter on and keeping the neck warming portion tucked in, no complaints. Game changer for me riding in cold temps.
It is simple. You select your bike and select your part for the perfect fit.
I received great communication from cycle gear regarding shipping details and delivery updates
The guys at Cycle gear where more then eager to help with my purchase of the RC bike and gave me the date that it will arrive and as soon as it was delivered they called and left a message for me to say it's here and ready to pick up.
Ordered front and back tires for my 19 FLTRU. Got her July 4th hence Liberty as my wife calls her or Libby for short. Got the tires in enough time to put them on and test ride before the new years blessing of the bikes.
So far so good. I'll check back in after I use the product. I don't like that this review is forcing me to write a review. Next time I will ignore this email
Same great product, same great service! It's nice having a brick and mortar store to go in and try things for fotmer and get professional advice from knowledgeable staff. I've been to five different Cycle Gears in two states and have had the same great experience at each of them. Keep up the good work.
Delivery on time. Ordered from the Raleigh, NC store. Tyler was awesome as usual!
Bought Sedici racing suit. When it was shipped to the store it was falling apart where the aramid fibers are sowed to the leather. The suit was returned to the warehouse in Las Vesgas and a new one shipped. Upon picking up the new one - I checked the suit - this one was even worse - same spot.
I ordered the helmet in store on Dec 20 with a expected arrival date of Dec 23. The helmet arrived Dec 21. My only complaint is the size of the helmet is smaller than the size chart recommends.
Decent tubes for the price. Really fast
Shipping. Ordered Monday, arrived Tuesday.
Called into my local Cycle Gear to check tire availability for my Royal Enfield Himalayan.
They only had one for the front so I went ahead and ordered a set of tires and tubes. Was told they could take up to 5 days to show up, they arrived in 3. Staff was knowable and polite. I took my wheels in the next day to have my old tires removed and the new ones mounted and balanced and again, staff was polite and efficient, they called me in a little under an hour for pickup. I am very happy with the whole experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members