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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,237
value
14
shipping
8,150
quality
11,444
This company responds to reviews on average within 4 days

Instant Feedback

33,283 reviews

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California
1 review
0 helpful votes
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Alpinestar jacket
March 3, 2025

Shopped in store with a very knowledgeable associate. They didn't have my size in stock. Ordered it from their website to be shipped to store. Product was shipped out next day and I had it a few days later.

Date of experience: February 7, 2025
Minnesota
1 review
0 helpful votes
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Rep was very helpful and friendly. Will be back again to purchase more for the bike

Date of experience: February 21, 2025
Louisiana
2 reviews
0 helpful votes
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Scorpion face shield
March 3, 2025

They were originally back ordered but customer service found me an option that worked out perfectly

Date of experience: March 4, 2025
Florida
3 reviews
0 helpful votes
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Great place to shop, but….
March 3, 2025

Wish they had a store close by. They closed the Sarasota store years ago and it's either Tampa, Pinellas Park or Fort Myers. I'd shop there a lot more if they had a store closer.

Date of experience: February 21, 2025
Georgia
1 review
0 helpful votes
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Kickstand
March 3, 2025

Money well spent can't wait to put it on my bike. I would definitely recommend cycle gear to anyone

Date of experience: February 20, 2025
Colorado
1 review
0 helpful votes
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Excellent
March 3, 2025

The ease of ordering from Cycle Gear online was a great idea. Also, fast and on time delivery

Date of experience: February 20, 2025
Oregon
1 review
0 helpful votes
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My experience
March 3, 2025

Shipping was fast, 3 days. Helmet fits great but the lever to lower the visor is hard to operate while I'm riding

Date of experience: February 20, 2025
Texas
2 reviews
0 helpful votes
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Went to the local CycleGear looking for. Shoei RF-1400. Todd Cox helped me confirm my size was XXL and had it shipped directly to my house. Awesome experience. Thanks CycleGear and thanks to Todd for being a great dude.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Tires
March 3, 2025

Ordered a set of Cobra Chromes, delivery was fast, took my wheels in to get them mounted only to be told they do not mount tires on forged wheels, so had a local shop do them. Next set of tires will probably be bought from the local shop as the price is not much different and I they will mount them!

Date of experience: February 20, 2025
Kimberly E. CycleGear Rep
over a year old

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Missouri
1 review
0 helpful votes
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Very fast delivery
March 2, 2025

It showed up on time and in good condition easy to put in my helmet

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Fox Boots
March 2, 2025

I had a very good experienceThe boot size I needed wasn't in the store.
They ordered them for me and had them shipped to my house.
Shipping was free and the boots came very quickly.

Date of experience: February 20, 2025
Arkansas
3 reviews
0 helpful votes
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Best in-store experience
March 2, 2025

I have been in to the Rogers, AR. Location of Cycle Gear several times and not once have I felt neglected or ignored. Every time I'm in, they are very informative and attentive. They seem genuinely interested in getting me the proper and quality riding gear I need, when I need it.

Date of experience: February 19, 2025
Washington
1 review
0 helpful votes
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I was able to locate the exact item i needed, compare it with other similar items, and purchase it in moments. Cyclegear kept me informed during the entire process. Two days later the item arrived, on my doorstep, with a notification and picture.

Date of experience: February 19, 2025
Mexico
1 review
0 helpful votes
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Customer service
March 2, 2025

Nicest people and good service at time picking nicest person

Date of experience: February 19, 2025
Kentucky
1 review
0 helpful votes
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Great Items
March 2, 2025

Items worked as expected and planned. Shipping was easy, had to order from store. Nick handled my order and was AMAZING.

Date of experience: February 19, 2025
California
1 review
0 helpful votes
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Newbie
March 2, 2025

I'm new to cycle gear and motorcycles in general they made me feel comfortable and made the shopping experience easy employees were very helpful, i will continue to return and make purchases here

Date of experience: February 19, 2025
California
1 review
0 helpful votes
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Все отлично 👍
March 2, 2025

Все очень хорошо 👌 ребята все супер. Всегда помогут подскажут.

Date of experience: February 19, 2025
California
1 review
0 helpful votes
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Fast Delivery
March 2, 2025

Easy website to shop around, easy checkout and fast delivery. Thanks Cycle Gear.

Date of experience: February 19, 2025
North Carolina
2 reviews
0 helpful votes
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Exceptional customer service
March 2, 2025

Very knowledgeable and attentive to my questions and needs.

Date of experience: February 8, 2025
Tennessee
1 review
0 helpful votes
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New tires
March 2, 2025

I was looking for new tires for my Kawasaki KLR650. This is my 1st dual sport bike. The people at my local CycleGear location were very helpful in showing me different options and helping me pick the right tires for the kid of riding I plan to do. I ordered the tires and they arrived in just a few days. I brought my wheels in and CycleGear mounted and balanced the new tires the same day with no problems. They did a great job and I will shop there again for all my bike needs.

Date of experience: February 15, 2025