On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
No problems haven't had one yet and I don't see having any in the future
Quick ordering from cycle gear. Fast to get your order shipped. Has been reliable so far
Easy to process transaction, fast shipping & tires & tubes got delivered in a couple days.
Easy to find on the site and fast delivery. Delivery was quick but delivered to the wrong address. Customer Service did address and the visor was delivered by the next day.
Staff spent a long time with us making sure we got the right helmet and boots and got meant was correct. Great customer service, prices and products.
The staff was helpful, and the delivery was made on time. The product was well packaged and made.
Fast and easy! Just the way it should be!
Unfortunately, the boots I ordered did not fit properly so I had to return them, but the return process was nice and easy too! Nothing wrong with the product and this should no way reflect the quality products and services from Cycle Gear. Overall an excellent experience!
I ordered a Klim jacket and went it came in it was too big, so we send it back with the guys at cycle gear and ordered a smaller size and received it 5 days later cause of a shipping screw up. I was supposed to get it in 2days.
On time no hassle easy to order came to my home address will be ordering more parts
As always, when shopping online at the Cycle Gear website, it is easy to find what you are looking for and you have quick access to customer service should you need it. Checkout is smooth, the items are always well packaged and shipping is usually on time. Highly reccomend
Ordered a pinlock for my helmet. Showed up when it was supposed to and I received a call to let me know it was there.
This was my first online experience with Cycle Gear. It was nice and easy!
The tire I ordered came in on time and the tracking was spot on so I met the tire at the store with the wheel so it could be mounted. Even after clarifying the wheel rotation direction with a note on the wheel, the tire was mounted backwards and had to be removed and remounted, then re-balanced. The technicians on-site were unable to balance the tire when mounted in the correct direction and discounted the service sending me to another local shop to have the tire balanced.
It was good customer services and the employees were very helpful
Order came in as expected!Staff was super friendly!i will shop again soon.And will suggest to all of my friends!
Easy to find, use, and I didn't have any issues with anything
Great guards. Sturdy metal. Polished chrome. Looks awesome on my 24' Heritage classic
Seat size was WAY TO NARROW FOR A DYNA LOW RIDER! Thighs rub on battery box. Shipped back
I recently purchased the AGV K1S White helmet from CycleGear, and I couldn't be more satisfied with both the product and the shopping experience. The helmet arrived in perfect condition, well-packaged, and on time.
The K1S is a fantastic upgrade, offering a sleek design, excellent aerodynamics, and great ventilation. The fit is snug yet comfortable, and the interior padding feels premium. The improved visor mechanism and integrated Pinlock-ready shield are great additions for clear visibility in different conditions.
CycleGear made the whole process seamless, from ordering to delivery. Their customer service was responsive, and the pricing was competitive. If you're looking for a quality helmet with solid performance, the AGV K1S is a great choice, and CycleGear is definitely a reliable retailer. Highly recommend!
Great tinted visor! Fits my Arai Contour-X perfectly. The only small hiccup was the sticker/little paper inside not listing Contour-X, but RevZilla's site has the correct info. Could be confusing a little for some, but a quick call to RevZilla would clear things up. Overall, super happy with it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Motorcycle Parts Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.