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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,262
value
14
shipping
8,399
quality
11,697
This company responds to reviews on average within 4 days

Instant Feedback

33,995 reviews

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Connecticut
1 review
0 helpful votes
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Quad lock purchase
March 27, 2025

Store was great! Delivery was slow! Overall very happy with cycle gear.

Date of experience: March 17, 2025
Kansas
1 review
0 helpful votes
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Purchased a new to me Honda VTX 1800 that had the original tires. Store manager Cody introduced himself and his co-worker Gabe. From there, we were off to the races. Their knowledge of tires surprised me since they were both so young. I ended up purchasing the tires Cody recommended and had them mounted and balanced at the store. Their customer service was absolutely incredible. Cody was able to give me the first motorcycle discount that was better than the 10% discount I got from the internet. I highly recommend Cycle Gear.

Date of experience: March 3, 2025
Massachusetts
1 review
0 helpful votes
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Great product for the price. Even when I had them mounted the mechanic noted they were great tires and I'd like the way they handed.
Customer service on the other hand was horrible when I had to contact the site for an issue with the tracking.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Quick shipping & easy returns
March 27, 2025

Got my order delivered faster than anticipated. Unfortunately the item didn't work out, but I live near a cycle gear store & was able to return to the store with no issues.

Date of experience: March 16, 2025
Texas
1 review
0 helpful votes
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SHOEI X-15 Proxy helmet
March 27, 2025

Both nearest cycle gear and online was a smooth transaction!

Date of experience: March 16, 2025
Colorado
1 review
0 helpful votes
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Good stuff, fast shipping!
March 27, 2025

It came rather fast and all the products I ordered were shipped all at once.

Date of experience: March 16, 2025
Texas
2 reviews
0 helpful votes
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Great service
March 27, 2025

Received my order quickly and then had my new tires mounted and balanced the next day. Great experience would definitely recommend.

Date of experience: March 11, 2025
Ohio
1 review
0 helpful votes
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Good Selection
March 27, 2025
Updated review

Cycle gear has good tire selection at fair prices with fast shipping times.

Date of experience: March 16, 2025

Seamless experience
July 25, 2024
Previous review

Seamless experience

Date of experience: July 15, 2024
Oklahoma
1 review
0 helpful votes
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Nice helmet
March 27, 2025

Went to the store and tried on the helmet and then bought it online to get my welcoming discount.

Date of experience: March 28, 2025
California
1 review
0 helpful votes
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Great!
March 26, 2025

Took about a week but it was okay. The actual box of the product was damaged which wasn't a problem because it fit. However if I were to had to have returned it I'm not sure how that would have went.

Date of experience: March 16, 2025
Arizona
1 review
0 helpful votes
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Good stuff
March 26, 2025
Updated review

Nothing has been installed but I got a tire and some new brake pads arrived quick. Now I'm just fulfilling the word count to get this review over with

Date of experience: March 16, 2025

Always love coming here!
September 25, 2024
Previous review

Always love coming here!

Date of experience: September 14, 2024
Argentina
1 review
0 helpful votes
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Delivery time took a little more
March 26, 2025

VERY EASY TO SHOP ONLINE. But, I've paid for a two business day delivery and it took two more days to arrive. But I've been refund for that extra, so, we are ok

Date of experience: March 28, 2025
Maryland
2 reviews
0 helpful votes
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Fast shipping great price happy guy! It's riding season stay safe everyone and enjoy!

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
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Good
March 26, 2025

It was a good experience and everyone was helpful in the process

Date of experience: March 16, 2025
Colorado
1 review
0 helpful votes
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Good communication unit
March 26, 2025

My experience with ordering & receiving the order was great! Technical assistance from Cycle Gear staff, not so much, especially the local staff at our store in town. We visited the store 3 times as we were having trouble pairing our two helmets & each time the staff insisted we needed to download the Cardo App & connect through it which is totally not true, per the Cardo tech support team. However, we got everything working properly with the help of Cardo tech person &, as stated, the app was NOT needed.

Date of experience: March 22, 2025
Idaho
1 review
0 helpful votes
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Easy-to-use
March 26, 2025

I had trouble finding what I needed everywhere else. Cycle Gear was so easy, so convenient, and so quick on delivery it is now my number one go to.

Date of experience: March 16, 2025
Washington
1 review
0 helpful votes
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Satisfied Customer
March 26, 2025

Order was Filled Quickly; received Order within 2 Days. Items Shipped as Ordered.Satisfied Customer will Order more Items in the Future.

Date of experience: March 16, 2025
Arizona
1 review
0 helpful votes
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Resizing shoei helmet
March 26, 2025

Great experience refurbishing my shoei neotec helmet. Salesperson was very helpful and knowledgeable helping me get new size padding for my helmet. Order was shipped and arrived in no time. Only glitch was my RPM membership wasn't linked to my cyclegear account so didn't get RPM free shipping or discount.

Date of experience: March 4, 2025
Texas
1 review
0 helpful votes
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Latest purchase
March 26, 2025

Speedy service and shipping. Enjoy the serive I receive. I will continue to use Cyclegear.

Date of experience: March 15, 2025
Pennsylvania
1 review
0 helpful votes
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I bought front and back AX41 tires and the date codes were 0524 and 4923 respectively. In the 11th week of 2025, I would expect fresher tires from a high-volume seller. Unfortunately I needed them, or I might have returned them.

Date of experience: March 15, 2025