On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.
Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.
We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...
CycleGear Reviews Summary
Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Cycle Gear has an amazing selection at great prices. I'm very happy with the gear, the price and the service.
The package came on time but my only issue was it was left by the road where it could've been stolen if wasn't home. Delivery person didn't even bother to walk it even next to my house just on side of road. But I know that was an issuer with delivery person not company or item.
Overall, finding my product online and shipping it to a nearby store was super easy, well communicated, and streamlined. I have no complaints here as their system is pretty well thought out, at least when it came to purchasing boots. My only issue is my product, which I bought new, came with few scuff marks.
Easy to order and receive at your home or in store. Both shipping times are the same. Only part I wasn't too big on was it took almost 2 weeks to receive my package.
Helmet came fast well packaged, and the quality is good of the product. But the helmet runs 1 size on smaller side, may be over time will be more flex.
Good customer service and love the way you guys come to the customer.
Fast and easy way to get an egift card. Especially if you don't know what your loved ones need or want.
They had the best price on the tire I could find. Even the on line prices. When my order came in, they messaged me.
I was able to find the jacket I wanted with relative ease on your website.
The site was ease to use and I found what I wanted.
I always get great service with CJ, Hugh, Eli, and the other staff members. They are up to date on explaining the process of ordering and going through the wait time on service n receiving the order.
Diego is very nice and attentive, taking good care of your needs. I bought an Arai helmet and the process and delivery time was very smooth.
Congratulations for the CycleGear team in The Woodlands!
I'm just getting started riding and I needed all of my gear and the worker helped me find everything and get everything that fits. Anything that the store didn't have he ordered. He was amazing. 11/10
Had a variety of parts to choose from. Once I picked the one I wanted they shipped it out fast.
I looked online ahead of time at this location and they didn't have the size of boots and gloves that I needed so I ordered them to the store. I tried them on when I picked them up and they fit great. The ship to store option was very helpful for me.
They always have what I need - great pricing, fast shipping, and ship to store option on everything.
It was new battery time for my BV 400. I ordered online from Cycle Gear even though I hadn't done a battery prep myself before. But it was really easy and I got to spend most of Sunday on my bike. Good job!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members