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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,264
value
14
shipping
8,420
quality
11,718
This company responds to reviews on average within 4 days

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34,035 reviews

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Colorado
1 review
0 helpful votes
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Hot wired 12 volt gloves. Gloves arrived fast and product was as described. One glove was great and fit was cumfy, the other one feels like there is a seam of the liner running right on top of my middle finger knuckle. I am trying to see if I can stretch it out to give some room or see if the glove will break in a little bit. Other than that all is good! Great experience shopping with Cycle Gear.

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
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Impeccable Service and Quality
March 30, 2025

I appreciate the help I received by the staff in ordering a visor for my helmet.

Date of experience: March 20, 2025
Arizona
1 review
0 helpful votes
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March 30, 2025

……………………………………………………………………………………………………………………………. ………..

Date of experience: March 20, 2025
Massachusetts
1 review
0 helpful votes
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Time to replace my old modular helmet and found the Sedici Sistema 3 on the Cycle Gear website. Good write up and looked like a quality hemet so I ordered one. Price was good and delivery was fast. The Sistema 3 is clearly a high quality helmet. It's listed as an intermediate oval fit, which is typical for most helmets, but I require a fit that is closer to a full oval. This helmet fits better than most helmets I've owned so I believe that it leans towards a full oval, which is better for people like me...a nice surprise.

Date of experience: March 20, 2025
Tennessee
2 reviews
0 helpful votes
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Preferred store
March 30, 2025

I bought alot of my first equipment from cycle gear. My local store always had new stock on the shelves or could order just about anything I needed. Friendly and super helpful service. Lots of know how experienced employees that are full of information!

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
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I went into cycle gear needing an adapter for a Leo Vince lv 10 exhaust. The gentleman advised me he could help and repeatedly asked for the year, make and model of my bike. He placed an order and I went on my way. When I received the order it was the incorrect fit. I went back in store to return and the same gentleman advised me they cannot help with that and he wasn't sure why they said they knew which part to get. I am completely confused as to why waste my time stating they were ordering the correct part for me. Although I appreciate the help I would've fathered been told so I wasn't waiting on a part that was not correct.

Date of experience: March 20, 2025
Kimberly E. CycleGear Rep
over a year old

Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

California
1 review
0 helpful votes
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The items I wanted arrived fast and they were exactly as advertised.

Date of experience: March 20, 2025
Georgia
1 review
0 helpful votes
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Need more filters
March 30, 2025

Would like to have more filters when shopping. Like which shoes fit wide feet, When shopping for riding pants, cannot seem to find the filter for CE rating, When shopping for riding shoes, it only shows CE and does not allow you to choose between AA and AAA.

Date of experience: March 20, 2025
Ohio
1 review
0 helpful votes
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Easy Sale shipped fast
March 30, 2025

Mike at the Mayfield store got this shipped right to my door. Great customer service thank you

Date of experience: March 20, 2025
Louisiana
1 review
0 helpful votes
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Great service
March 30, 2025

This was a fast and ez transaction, everything was very understandable and quick plus I received instant deals when I checked out, I'll definitely shop here again.

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Happy customer
March 30, 2025

Quick & efficient check out coupled with the Dainese Gloves that I wanted, in my size, made for a great experience. Thank you.

Date of experience: March 30, 2025
California
1 review
0 helpful votes
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Great service.
March 30, 2025

Great and timely service would recommend to any other person!

Date of experience: March 19, 2025
Texas
1 review
0 helpful votes
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Ordering was easy. The delivery time wasn't stellar, but I've been spoiled by the immediacy of Amazon.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Quad Lock
March 30, 2025

Great team to work with at the store. My only problem was the USPS delivery. The item was delivered to the mailbox but the store was not given access to retrieve. Had to wait 5 days because USPS held up the delivery.

Date of experience: March 19, 2025
Kentucky
1 review
0 helpful votes
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Perfect
March 30, 2025

They are comfortable, true to size and work on and off the motorcycle

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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Friendly staff
March 30, 2025

Ordered in person in the store through the online website. I was able to use a coupon for $20 off team had to look for the coupon a little bit, but they were able to help me out. Good service fast shipping!

Date of experience: March 19, 2025
Texas
2 reviews
0 helpful votes
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I love CycleGear. Great Service.
March 30, 2025

I have been shopping for helmets recently. With a giant cranium (7 3/4) that is long oval shaped, buying a helmet is always a challenge.

I spoke with several different employees at the nearest CycleGear store about my challenges on multiple occasions and every one of them was able to name helmets that met my criteria on the fly.

Alas, when I was prepared to purchase my Arai Signet-X, they did not have one in the store. So I ordered it online. It arrived in a couple of days, and I am nothing but pleased.

Date of experience: March 21, 2025
Louisiana
1 review
0 helpful votes
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Great services
March 29, 2025

I always feel welcome when I go to cycle gear. They don't make me feel like I don't know what I'm doing or don't treat me any different because I'm a dirt rider. I've been to other bike stores that make you think you don't know what you're talking about or make me feel a bit whatever because I don't ride street any longer. 10/10 it's my go to store and I like the closeout sales they have sometimes.

Date of experience: March 19, 2025
Washington
1 review
0 helpful votes
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They had exactly what I needed
March 29, 2025

I needed some motorcycle tie down straps and while they didn't have them in stock they had plenty available in their warehouse and so I ordered and they shipped the next business day and arrived to cycle gear FAST... thank you!

Date of experience: March 19, 2025
Alabama
1 review
0 helpful votes
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The tires arrived quickly.
March 29, 2025

I ordered the set of tires on the weekend and they arrived in a few days.

Date of experience: March 14, 2025