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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,259
value
14
shipping
8,380
quality
11,678
This company responds to reviews on average within 4 days

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33,962 reviews

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Mexico
1 review
0 helpful votes
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Excelente
April 3, 2025

Compré unas defensas para mi moto y me entregaron en la fecha acordada pero además me prestaron herramienta para instalárselas ahí mismo. Gracias 👍🏼

Date of experience: March 18, 2025
Colorado
1 review
0 helpful votes
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Customer service was awesome!
April 3, 2025

Wanting with the intention to just look at helmets and once the employee approached and helped out I knew I was buying new helmet right there! Awesome customer service!

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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My e-bike is heavy. The smallest clasp provided with the fork sensor should fit the fork suspension tube on my bike. Installed, the fork sensor should pair with my Helite Turtle e-Vest Airbag and trigger deployment at speeds below 20 mph if I am hit or have an accident.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Almost what I needed
April 3, 2025

The helmet ended up needing to be exchanged because it was not quite right for my head size

Date of experience: March 23, 2025
New Hampshire
1 review
0 helpful votes
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Slowest shipping ever
April 3, 2025

Took me 10 days to get my stuff delivered.store employee said if I ordered it in store I would get it faster.couldnt have been shipped any slower.

Date of experience: March 23, 2025
Florida
1 review
0 helpful votes
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Incredible customer service
April 2, 2025

Everyone at the store is amazing, they work hard to take care of you. This is the only place I come to get my GT's mounted anymore. Zero reason to go anywhere else.

Date of experience: March 21, 2025
Oklahoma
1 review
0 helpful votes
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Replacement rear tire
April 2, 2025

They got me a new undamaged tire…………………………………………………………..

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Took too long for the helmet, which I needed to arrive. Phone case came in 2 days though

Date of experience: March 23, 2025
Utah
1 review
0 helpful votes
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They were very helpful and polite. And when I did not have the product in stock that I had previously purchased, they helped me in ordering it online to be shipped to my home.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Originally ordered from Amazon and waited for weeks for both the large size container and a small container. Canceled the order and reordered it from you. Same price as Amazon free shipping and was here in a few days. Very very happy. Thank you!

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Avon Cobra Chrome
April 2, 2025

Tires delivered 👍
FedEx delivered on time for once
$#*! keeps asking for 50 characters

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Awesome new helmet
April 2, 2025

Sorry, I don't recall the name of guy I was talking to but, he was very helpful. I came In looking for a visor but I left with a new shoei rf1400 it looked too good not to buy it. The overall experience was great and laid back I always go to cycle gear when I'm looking for new stuff.

Date of experience: March 23, 2025
Oregon
1 review
0 helpful votes
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Login issues
April 2, 2025
Updated review

I have been a customer of Cycle Gear both online and in store for about 8 years now and for some reason the email/password combination I have been using no longer works.

Date of experience: April 3, 2025

Could not find some motorcycle parts I was looking...
July 4, 2024
Previous review

Could not find some motorcycle parts I was looking for that were available elsewhere

Date of experience: June 23, 2024
Washington
2 reviews
0 helpful votes
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Packaging
April 2, 2025

Ordered a T handle wrench and the wrench came outside a torn up package with tape all over it.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Great customer service
April 2, 2025

I was sent a battery that had a defect on the bottom corner which leaked acid. I contacted customer service and was informed where to take the battery for disposal, and was sent out a replacement within a couple days. This battery was in perfect condition. Would recommend

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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GREAT EXPERIENCE! WIDE PRODUCT SELECTION. IN STORE ASSOCIATES ARE ALSO VERY KNOWLEDGEABLE AND HELPFUL!

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Andrew was as professional and straightforward as ever - he always tells me pricing, expected turnaround time, and policies directly. I got a new set of tires and tire mounting service, and as always, the team there was quick, friendly, and helpful. Andrew also provided a nice list of available tires, their pros/cons, and recommended a set that struck a good balance between price and performance (which I purchased).
I'll always come to this Cycle Gear for tire work on my bike, it's the best.

Date of experience: March 23, 2025
North Carolina
1 review
0 helpful votes
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Put windscreen
April 2, 2025

Received in a timely manner and as expected. Item works as expected.

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Give them a shot
April 2, 2025

I like it. They have a lot of options to choose from and I can ship them to a store

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Nice Helmet
April 2, 2025
Updated review

For the sale price this is definitely good quality Helmet, Fitment was just right!

Date of experience: March 22, 2025

Fit and Bluetooth are great
June 13, 2024
Previous review

Good got what I needed, everyone very helpful, when I need things Cycle Gear is Great!

Date of experience: June 3, 2024