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CycleGear

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Since 1974, we’ve been proud to provide motorcyclists with quality gear, parts and accessories at great prices and the best customer service out there. And as riders ourselves, we’ve enjoyed every second of it! Our team members come from diverse riding backgrounds, carving through canyons, darting around the racetrack, trekking the trails and riding just about anywhere else two wheels can take you.

Now, we have 165 Stores in 39 States nationwide and online shopping to bring top notch gear and expertise to wherever you call home. When you see us out at a local bike week, stunt show or meetup, come say hi! We love to support races, charities and other events and even host a monthly bike night of our own to bring the community together for food, fun and giveaways.

We offer free shipping over $69.99 (within the continental US), free ship-to-store and the option to reserve an item online to try it in store so you can gear up for your next ride however is easiest for you. Or ju...


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CycleGear Reviews Summary

Cycle Gear enjoys a strong reputation for its knowledgeable staff, high-quality products, and efficient in-store experiences, with many customers praising the ease of shopping and personalized assistance. The company is recognized for its reliable service, including quick order fulfillment and flexible return policies. However, some customers have expressed concerns regarding online order processing delays and inconsistent communication about shipping updates. Additionally, a few reviews highlight issues with product fit and accuracy in descriptions. Overall, Cycle Gear demonstrates a commitment to customer satisfaction, though improvements in online service efficiency could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,267
value
14
shipping
8,440
quality
11,738
This company responds to reviews on average within 4 days

Instant Feedback

34,086 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Good
April 3, 2025

It was a good experience. They had very helpful staff to help find what I needed

Date of experience: March 24, 2025
New Mexico
1 review
0 helpful votes
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Tire time
April 3, 2025

Great service fast delivery actually came a lot faster than I thought.

Date of experience: March 24, 2025
Massachusetts
1 review
0 helpful votes
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Great experience
April 3, 2025

The item I wanted wasn't in stock so I was offered the opportunity to order it and have it delivered to my home or the store. I chose the store and the order was completed quickly and efficiently. The sales person asked if there was anything else I needed or wanted but didn't push me to purchase anything else which I appreciated a lot!
I'll be back for another purchase I'm sure!

Date of experience: March 12, 2025
Nevada
2 reviews
0 helpful votes
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Order Came FAST
April 3, 2025

I ordered a helmet, the delivery date was beaten by a day! Thanks!

Date of experience: March 24, 2025
Arizona
1 review
0 helpful votes
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Been here before. I've always been treated very fairly and always get great help.

Date of experience: March 24, 2025
Tennessee
1 review
0 helpful votes
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Helmet and communicator order.
April 3, 2025

I visited my local store (Chattanooga, TN) in person to review merchandise and ask questions of salespeople. I found a helpful knowledgeable crew.
A later placed an order online with cycle gear website and had that order shipped to store.
Order came in earlier than expected and arrived to pick up helmet and communicator.
Staff positioned and installed communicator for me.
Overall good experience in store and online. Will continue to shop at cycle gear.

Date of experience: March 24, 2025
New York
1 review
0 helpful votes
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New battery
April 3, 2025
Updated review

Good experience as always with cycle gear. Battery was a fair price in comparison to others. Went right in with a good fit. When you read motorcycle cycle batteries only last 4 yrs, this is true. Almost right to the date.

Date of experience: March 24, 2025

All good...
March 27, 2025
Previous review

All good...always!

Date of experience: March 17, 2025
Michigan
1 review
0 helpful votes
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Easy ordering
April 3, 2025

Cycle Gear has a wide variety of products. The online ordering is easy and delivery was Carefree.

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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Great it's worth the money. And you get your order fast. I will order from them again

Date of experience: April 3, 2025
Tennessee
1 review
0 helpful votes
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Slow delivery
April 3, 2025

I shipped an exhaust from a different continent and it came faster than my order from you guys

Date of experience: March 23, 2025
Oklahoma
1 review
0 helpful votes
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Fast shipping, good quality
April 3, 2025

I ordered pinlock inserts for my 2 face shields, the shipping was fast and the pinlocks were great. One didn't fit very well but the visor I put it on came from Amazon so it was off brand, I blame that rather than the pinlock itself. It fit the visor that came with my helmet perfectly fine. Price was reasonable, would definitely order again.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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New Bell helmet
April 3, 2025

Noticed a Bell helmet in the store on a bike night at the McAllen store. Stopped by the next day to actually buy one. Not in stock, so ordered for delivery to our house. Arrived as planned, exactly what I'd ordered, fitting perfect.

Date of experience: March 23, 2025
Mexico
1 review
0 helpful votes
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Excelente
April 3, 2025

Compré unas defensas para mi moto y me entregaron en la fecha acordada pero además me prestaron herramienta para instalárselas ahí mismo. Gracias 👍🏼

Date of experience: March 18, 2025
Colorado
1 review
0 helpful votes
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Customer service was awesome!
April 3, 2025

Wanting with the intention to just look at helmets and once the employee approached and helped out I knew I was buying new helmet right there! Awesome customer service!

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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My e-bike is heavy. The smallest clasp provided with the fork sensor should fit the fork suspension tube on my bike. Installed, the fork sensor should pair with my Helite Turtle e-Vest Airbag and trigger deployment at speeds below 20 mph if I am hit or have an accident.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Almost what I needed
April 3, 2025

The helmet ended up needing to be exchanged because it was not quite right for my head size

Date of experience: March 23, 2025
New Hampshire
1 review
0 helpful votes
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Slowest shipping ever
April 3, 2025

Took me 10 days to get my stuff delivered.store employee said if I ordered it in store I would get it faster.couldnt have been shipped any slower.

Date of experience: March 23, 2025
Florida
1 review
0 helpful votes
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Incredible customer service
April 2, 2025

Everyone at the store is amazing, they work hard to take care of you. This is the only place I come to get my GT's mounted anymore. Zero reason to go anywhere else.

Date of experience: March 21, 2025
Oklahoma
1 review
0 helpful votes
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Replacement rear tire
April 2, 2025

They got me a new undamaged tire…………………………………………………………..

Date of experience: March 23, 2025
California
1 review
0 helpful votes
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Took too long for the helmet, which I needed to arrive. Phone case came in 2 days though

Date of experience: March 23, 2025